Rosen, Deborah E.; Purinton, Elizabeth; Lloyd, Scott F. - In: Journal of Electronic Commerce in Organizations (JECO) 2 (2004) 1, pp. 15-28
Usability is rapidly becoming recognized as a crucial element in Web design. Usability addresses the question: How easy is a system for visitors to learn, to use and to remember? Usability impacts the quality of the user’s experience. How, then, does an organization contemplating an...