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Search: person:"Senapati, Shubham"
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Dienstleistungsqualität
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Health care
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Health care system
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Service quality
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AHP approach
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AHP-Verfahren
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Fuzzy analytic hierarchy process
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India
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consumer engagement
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Panda, Rajeev Kumar
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Senapati, Shubham
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International journal of quality & reliability management
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Services marketing quarterly
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ECONIS (ZBW)
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Assessing the role of consumer experience, engagement, and satisfaction in healthcare services : a two-stage reflective-formative measurement using pls-sem
Senapati, Shubham
;
Panda, Rajeev Kumar
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 55-82
Persistent link: https://www.econbiz.de/10014513538
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2
Enriching healthcare service quality by leveraging service experiences in Indian private hospitals : application of fuzzy-AHP approach
Senapati, Shubham
;
Panda, Rajeev Kumar
- In:
International journal of quality & reliability management
40
(
2023
)
10
,
pp. 2301-2325
Persistent link: https://www.econbiz.de/10014470784
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