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Search: person:"Sparks, Beverley"
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Consumer behaviour
21
Dienstleistungsqualität
21
Konsumentenverhalten
21
Service quality
21
Customer satisfaction
16
Kundenzufriedenheit
16
China
10
Hotel industry
10
Hotellerie
10
Beschwerdemanagement
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Beziehungsmarketing
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2
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English
55
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Sparks, Beverley
75
Wang, Ying
15
Bradley, Graham L.
13
Butcher, Ken
11
So, Kevin Kam Fung
11
Weber, Karin
11
Sparks, Beverley A.
10
Browning, Victoria
8
King, Ceridwyn
6
Bradley, Graham
5
Herington, Carmel
5
McColl-Kennedy, Janet R.
5
Walters, Gabrielle
5
O'Callaghan, Frances
4
Choi, Kijung
3
Coghlan, Alexandra
3
Hsu, Cathy H. C.
3
Liu, Wei
3
Pan, Grace Wen
3
Song, Hanqun
3
Buckley, Ralf
2
Fulop, Liz
2
Jennings, Gayle
2
Jennings, Gayle R.
2
Jimmieson, Nerina L.
2
Jin, Xin
2
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2
Lee, Yun Lok
2
Nguyen, Doan T.
2
Pan, Grace W.
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Zapf, Dieter
2
Callan, Victor J.
1
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1
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1
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1
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1
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1
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1
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1
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Tourism management : research, policies, practice
13
Journal of travel and tourism marketing
10
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
9
International journal of hospitality management
8
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
7
International journal of contemporary hospitality management
6
Journal of hospitality marketing & management
4
Journal of Business Research
3
Journal of business research : JBR
3
Psychology & marketing
3
The journal of services marketing
3
Tourism analysis : an interdisciplinary tourism & hospitality journal
3
Journal of service management
2
Marketing intelligence & planning
2
Customer engagement : contemporary issues and challenges
1
Handbook of hospitality operations and IT
1
International journal of event and festival management
1
International journal of service industry management : IJSIM
1
Journal of Air Transport Management
1
The Cornell hospitality quarterly
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ECONIS (ZBW)
53
OLC EcoSci
25
RePEc
4
BASE
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21
Same but different : Chinese-American and Mainland Chinese consumers’ perceptions of and behavior in a service failure situation
Weber, Karin
;
Hsu, Cathy H. C.
;
Sparks, Beverley
- In:
Journal of travel and tourism marketing
33
(
2016
)
4/6
,
pp. 471-496
Persistent link: https://www.econbiz.de/10011517125
Saved in:
22
The effects of acculturation, social distinctiveness, and social presence in a service failure situation
Weber, Karin
;
Sparks, Beverley
;
Hsu, Cathy H. C.
- In:
International journal of hospitality management
56
(
2016
),
pp. 44-55
Persistent link: https://www.econbiz.de/10011520943
Saved in:
23
Perceived prevalence and personal impact of negative online reviews
Bradley, Graham L.
;
Sparks, Beverley
;
Weber, Karin
- In:
Journal of service management
27
(
2016
)
4
,
pp. 507-533
Persistent link: https://www.econbiz.de/10011563656
Saved in:
24
Enhancing customer relationships with retail service brands : the role of customer engagement
So, Kevin Kam Fung
;
King, Ceridwyn
;
Sparks, Beverley
; …
- In:
Journal of service management
27
(
2016
)
2
,
pp. 170-193
Persistent link: https://www.econbiz.de/10011565134
Saved in:
25
Measuring customer experience in situ : the link between appraisals, emotions and overall assessments
Liu, Wei
;
Sparks, Beverley
;
Coghlan, Alexandra
- In:
International journal of hospitality management
59
(
2016
),
pp. 42-49
Persistent link: https://www.econbiz.de/10011609929
Saved in:
26
The stress of anonymous online reviews: a conceptual model and research agenda
Bradley, Graham L.
;
Sparks, Beverley
;
Weber, Karin
- In:
International journal of contemporary hospitality management
27
(
2015
)
5
,
pp. 739-755
Persistent link: https://www.econbiz.de/10011405107
Saved in:
27
Cooling off and backing out : understanding consumer decisions to rescind a product purchase
Sparks, Beverley
;
Bradley, Graham L.
;
Jennings, Gayle R.
; …
- In:
Journal of business research : JBR
67
(
2014
)
1
,
pp. 2903-2910
Persistent link: https://www.econbiz.de/10010235283
Saved in:
28
Technology-enabled services : importance and role of technology readiness
Wang, Ying
;
Sparks, Beverley
- In:
Tourism analysis : an interdisciplinary tourism & …
19
(
2014
)
1
,
pp. 19-33
Persistent link: https://www.econbiz.de/10010360857
Saved in:
29
Predicting wine tourism intention : destination image and self-congruity
Pratt, Marlene A.
;
Sparks, Beverley
- In:
Journal of travel and tourism marketing
31
(
2014
)
3/4
,
pp. 443-460
Persistent link: https://www.econbiz.de/10010395946
Saved in:
30
Customer engagement with tourism brands : scale development and validation
So, Kevin Kam Fung
;
King, Ceridwyn
;
Sparks, Beverley
- In:
Journal of hospitality & tourism research : JHTR ; the …
38
(
2014
)
3
,
pp. 304-329
Persistent link: https://www.econbiz.de/10010398802
Saved in:
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