Cassia, Fabio; Vigolo, Vania; Ugolini, Marta Maria; … - In: The TQM Journal 30 (2018) 5, pp. 476-489
Purpose: City image has been defined as the sum of beliefs, ideas and impressions people hold regarding a city. While abundant literature has explored city image from tourists’ perspectives, few studies have explored residents’ perceptions, and even fewer have compared city image as...