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Search: person:"VanDerMerwe, Sandra"
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Beziehungsmarketing
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Vandermerwe, Sandra
40
VanDerMerwe, Sandra
5
Lovelock, Christopher H.
3
ANDERSON, JAMIE
1
Akehurst, Gary
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Birley, Sue
1
Carney, William
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VANDERMERWE, SANDRA
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Van der Merwe, André
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European Management Journal
8
Long range planning : LRP ; international journal of strategic management
4
Business Horizons
3
The Columbia journal of world business : publ. quarterly by the Columbia University Graduate School of Business
3
Business horizons
2
European management journal
2
European management journal : publ. twice a year for the Scottish Business School
2
MIT sloan management review
2
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Financial Times handbook of management
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Managing service quality : MSQ ; an international journal
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OLC EcoSci
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RePEc
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USB Cologne (EcoSocSci)
6
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1
Servitization of business updated : now, new, next
Vandermerwe, Sandra
;
Erixon, David
- In:
European management journal
41
(
2023
)
4
,
pp. 479-487
Persistent link: https://www.econbiz.de/10014437745
Saved in:
2
STRATEGY – THE BOTTOM OF THE PYRAMID
ANDERSON, JAMIE
;
KUPP, MARTIN
;
VANDERMERWE, SANDRA
- In:
Business strategy review
21
(
2010
)
4
,
pp. 46-52
Persistent link: https://www.econbiz.de/10008771157
Saved in:
3
Capturing growth through lifetime customer value
Vandermerwe, Sandra
- In:
Financial times handbook of management
,
(pp. 371-382)
.
2004
Persistent link: https://www.econbiz.de/10002755882
Saved in:
4
Breaking through : implementing customer focus in enterprises
Vandermerwe, Sandra
-
2004
Persistent link: https://www.econbiz.de/10004244632
Saved in:
5
Breaking through : implementing customer focus in enterprises
Vandermerwe, Sandra
-
2004
Persistent link: https://www.econbiz.de/10001950119
Saved in:
6
Achieving Deep Customer Focus - True customer focus is the product of fundamental and systemic organizational change -- A 10-stage transformation that results in companywide innova...
Vandermerwe, Sandra
- In:
MIT sloan management review
45
(
2004
)
3
,
pp. 26-34
Persistent link: https://www.econbiz.de/10006246868
Saved in:
7
Getting "Customer lock on" through innovation in services
VanDerMerwe, Sandra
- In:
Service innovation : organizational responses to …
,
(pp. 55-80)
.
2003
Persistent link: https://www.econbiz.de/10003566861
Saved in:
8
Customer-minded growth through services
Vandermerwe, Sandra
- In:
Managing service quality : MSQ ; an international journal
13
(
2003
)
4
,
pp. 262-266
Persistent link: https://www.econbiz.de/10007158635
Saved in:
9
Capturing lifetime customer value : beyond CRM to customer stretch
Vandermerwe, Sandra
- In:
Financial Times handbook of management
,
(pp. 431-443)
.
2001
Persistent link: https://www.econbiz.de/10002988402
Saved in:
10
Viewpoint - Leaders and customers: Who leads whom?
Lloyd, Bruce
;
Vandermerwe, Sandra
- In:
Leadership & organization development journal
21
(
2000
)
1-2
,
pp. 55-58
Persistent link: https://www.econbiz.de/10006837038
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