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Search: person:"Walker, David D."
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Walker, David D.
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Van Jaarsveld, Danielle
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It takes two to tango : a multidisciplinary bibliometric review across six decades of dyadic service encounter research
Walker, David D.
;
Kim, Su Kyung
;
Van Jaarsveld, Danielle
; …
- In:
Journal of service management
34
(
2023
)
5
,
pp. 970-994
Persistent link: https://www.econbiz.de/10014456521
Saved in:
2
Benimm dich Kunde!
Van Jaarsveld, Danielle
;
Walker, David D.
;
Kim, Su Kyung
- In:
Harvard-Business-Manager : das Wissen der Besten
45
(
2023
)
3
,
pp. 42-47
Persistent link: https://www.econbiz.de/10014280422
Saved in:
3
Unpacking the relationship between customer (in)justice and employee turnover outcomes : can fair supervisor treatment reduce employees' emotional turmoil?
Van Jaarsveld, Danielle
;
Walker, David D.
;
Restubog, …
- In:
Journal of service research
24
(
2021
)
2
,
pp. 301-319
Persistent link: https://www.econbiz.de/10012522546
Saved in:
4
Misbehaving customers : understanding and managing customer injustice in service organizations
Van Jaarsveld, Danielle
;
Restubog, Simon Lloyd D.
; …
- In:
Organizational dynamics : a quarterly review of …
44
(
2015
)
4
,
pp. 273-280
Persistent link: https://www.econbiz.de/10011434290
Saved in:
5
The role of job demands and emotional exhaustion in the relationship between customer and employee incivility
Van Jaarsveld, Danielle
;
Walker, David D.
;
Skarlicki, …
- In:
Journal of management : JOM
36
(
2010
)
6
,
pp. 1486-1504
Persistent link: https://www.econbiz.de/10008701401
Saved in:
6
The Role of Job Demands and Emotional Exhaustion in the Relationship Between Customer and Employee Incivility
van Jaarsveld, Danielle D.
;
Walker, David D.
; …
- In:
Journal of management : JOM
36
(
2010
)
6
,
pp. 1486-1505
Persistent link: https://www.econbiz.de/10008706598
Saved in:
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