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Search: person:"Wirtz, Jochen"
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Consumer behaviour
27
Dienstleistungssektor
27
Service industry
21
Konsumentenverhalten
20
Service quality
20
Dienstleistungsqualität
19
Artificial intelligence
14
Künstliche Intelligenz
14
Marketing
14
Services marketing
13
Dienstleistung
12
Dienstleistungsmarketing
12
Robot
12
Roboter
12
Customer satisfaction
11
Customer service
11
Kundenservice
11
Singapore
11
Beziehungsmarketing
10
Relationship marketing
10
Digitization
9
Singapur
9
Services
8
Digitalisierung
7
Bibliometrics
6
Bibliometrie
6
Brand management
6
Kundenzufriedenheit
6
Service robots
6
Social Web
6
Social web
6
AI
5
Airline
5
B-to-B-Marketing
5
Business model
5
Business-to-business marketing
5
Fluggesellschaft
5
Geschäftsmodell
5
Markenführung
5
Beschwerdemanagement
4
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Undetermined
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17
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Article
170
Book / Working Paper
33
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Article in journal
65
Aufsatz in Zeitschrift
65
research-article
13
Aufsatz im Buch
11
Book section
11
Case study
2
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conceptual-paper
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review
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Language
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English
136
Undetermined
60
German
7
Author
All
Wirtz, Jochen
203
Mattila, Anna S.
21
Kunz, Werner H.
16
Heracleous, Loizos
15
Ehret, Michael
11
Paluch, Stefanie
11
Lovelock, Christopher H.
10
Chew, Patricia
5
Kum, Doreen
5
Mariani, Marcello M.
5
Pitardi, Valentina
5
Ramaseshan, B.
5
Tuzovic, Sven
5
Bateson, John E. G.
4
Chahal, Hardeep
4
Hartley, Nicole
4
Johnston, Robert
4
Kimes, Sheryl E.
4
Orsingher, Chiara
4
Orth, Ulrich R.
4
Rafaeli, Anat
4
Tambyah, Siok Kuan
4
Tang, Christopher S.
4
Xiao, Ping
4
Benoit, Sabine
3
Burke, Eugene
3
Fisk, Ray
3
Gelbrich, Katja
3
Georgi, Dominik
3
Grandey, Alicia
3
Grove, Stephen
3
Gruber, Thorsten
3
Harris, Lloyd C.
3
Holmqvist, Jonas
3
Horváth, Csilla
3
Jyoti, Jeevan
3
Keeffe, Dominique A.
3
Lwin, May O.
3
Martins, Antje
3
Menkhoff, Thomas
3
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Institution
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Springer Malaysia Representative Office
1
Published in...
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Journal of Service Management
17
International journal of service industry management : IJSIM
15
Journal of service management
14
Winning in service markets series
13
Journal of Services Marketing
10
The journal of services marketing
9
Journal of business research : JBR
7
Journal of service research : JSR
6
Asia Pacific journal of management : APJM ; a publication of the Faculty of Business Administration, National University of Singapore
5
Harvard-Business-Manager : das Wissen der Besten
5
Journal of the Academy of Marketing Science
5
Managing service quality : MSQ ; an international journal
5
Psychology & marketing
5
Harvard business review : HBR
3
Journal of service research
3
The service industries journal
3
Berichte / Forschungsinstitut der Internationalen Wissenschaftlichen Vereinigung Weltwirtschaft und Weltpolitik (IWVWW) e.V.
2
Business strategy review
2
European journal of operational research : EJOR
2
Industrial marketing management : the international journal for industrial and high-tech firms
2
Journal of Asian business
2
Journal of Service Theory and Practice
2
Journal of retailing
2
Organizational dynamics : a quarterly review of organizational behavior for professional managers
2
Tourism management : research, policies, practice
2
A Research Agenda for Service Marketing
1
AMS review : official publication of the Academy of Marketing Science
1
Contemporary Trends in Marketing : Problems, Processes and Prospects
1
Die informatisierte Service-Ökonomie : Veränderungen im privaten und öffentlichen Sektor
1
European Business Review
1
European Journal of Marketing
1
European Journal of Operational Research
1
European journal of marketing
1
Foundations and Trends(R) in Marketing
1
Foundations and trends in marketing : FTMKT
1
Handbook of Developments in Consumer Behaviour
1
Handbook of developments in consumer behaviour
1
Handbook of research on customer engagement
1
International Marketing Review
1
International journal of consumer studies
1
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Source
All
ECONIS (ZBW)
104
OLC EcoSci
52
Other ZBW resources
34
RePEc
7
USB Cologne (EcoSocSci)
4
BASE
2
Showing
1
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10
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203
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1
Digital transformation : a multidisciplinary perspective and future research agenda
Paul, Justin
;
Ueno, Akiko
;
Dennis, Charles
;
Alamanos, …
- In:
International journal of consumer studies
48
(
2024
)
2
,
pp. 1-28
Persistent link: https://www.econbiz.de/10014531556
Saved in:
2
Metaperception benefits of service robots in uncomfortable service encounters
Pitardi, Valentina
;
Wirtz, Jochen
;
Paluch, Stefanie
; …
- In:
Tourism management : research, policies, practice
105
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10015072985
Saved in:
3
Ethical considerations of service organizations in the information age
Camilleri, Mark Anthony
;
Zhong, Lina
;
Rosenbaum, Mark S.
; …
- In:
The service industries journal
44
(
2024
)
9/10
,
pp. 634-660
Persistent link: https://www.econbiz.de/10015050112
Saved in:
4
Digital service innovation in B2B markets
Kowalkowski, Christian
;
Wirtz, Jochen
;
Ehret, Michael
- In:
Journal of service management
35
(
2024
)
2
,
pp. 280-305
Persistent link: https://www.econbiz.de/10015077990
Saved in:
5
How intelligent automation, service robots, and AI will reshape service products and their delivery
Wirtz, Jochen
;
Pitardi, Valentina
- In:
Italian journal of marketing : ITJM
2023
(
2023
)
3
,
pp. 289-300
Persistent link: https://www.econbiz.de/10014330947
Saved in:
6
The impact of service robots on customer satisfaction online ratings : the moderating effects of rapport and contextual review factors
Borghi, Matteo
;
Mariani, Marcello M.
;
Vega, Rodrigo P.
; …
- In:
Psychology & marketing
40
(
2023
)
11
,
pp. 2355-2369
Persistent link: https://www.econbiz.de/10014432406
Saved in:
7
Metaverse marketing : how the metaverse will shape the future of consumer research and practice
Dwivedi, Yogesh Kumar
;
Hughes, David Laurie
;
Wang, Yichuan
- In:
Psychology & marketing
40
(
2023
)
4
,
pp. 750-776
Persistent link: https://www.econbiz.de/10014290859
Saved in:
8
Corporate digital responsibility in service firms and their ecosystems
Wirtz, Jochen
;
Kunz, Werner H.
;
Hartley, Nicole
; …
- In:
Journal of service research
26
(
2023
)
2
,
pp. 173-190
Persistent link: https://www.econbiz.de/10014246203
Saved in:
9
AI in marketing, consumer research and psychology : a systematic literature review and research agenda
Mariani, Marcello M.
;
Perez-Vega, Rodrigo
;
Wirtz, Jochen
- In:
Psychology & marketing
39
(
2022
)
4
,
pp. 755-776
Persistent link: https://www.econbiz.de/10013165434
Saved in:
10
Narratives in entrepreneurial ecosystems : drivers of effectuation versus causation
Hubner, Sylvia
;
Most, Fabian
;
Wirtz, Jochen
;
Auer, …
- In:
Small business economics : an international journal
59
(
2022
)
1
,
pp. 211-242
Persistent link: https://www.econbiz.de/10013273678
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