Purpose This paper aims to introduce an innovative approach to employee engagement through personalized calls targeted at work-from-home (WFH) employees. It explores the effects of these calls on employee motivation and work behaviour. Design/methodology/approach The research is based on a case...

Purpose: The purpose of this paper is to explore adaptive leadership behavior during a global health crisis in the context of the COVID-19 pandemic. It discusses the characteristics of adaptive leadership and offers practical steps to help managers lead through tough times....

Purpose: The paper aims to discuss the transformation of a multinational organization, Global Co, through the deployment of an operational excellence system at a time of turbulence and complexity. It illuminates the opportunities and challenges of implementing the system from the perspective of...