Search Results - person:"del Río-Lanza, Ana Belén"

Is comparison the thief of joy? : students' emotions after socially comparing their task grades, influence on their motivation

Suárez Vázquez, Ana; Suárez Álvarez, Leticia; Del … - In: The international journal of management education 21 (2023) 2, pp. 1-10

Persistent link: https://www.econbiz.de/10014331250

Companion cocreation : improving health service encounters of the elderly

Suárez-Álvarez, Leticia; Suárez-Vázquez, Ana; del … - In: Journal of Services Marketing 35 (2020) 1, pp. 116-130

Purpose: The increase of life expectancy leads to the elderly living with one or more chronic illnesses. Communication between the elderly and the health-care professional is fundamental but can be difficult. For that reason, it is common to find the patient with an accompanying family member...

Persistent link: https://www.econbiz.de/10012279067

Switching barriers in online travel agencies : the impact on positive word of mouth

Suárez-Álvarez, Leticia; Del Río-Lanza, Ana Belén; … - In: Tourism analysis : an interdisciplinary tourism & … 24 (2019) 2, pp. 213-225

Persistent link: https://www.econbiz.de/10012111338

The Word of Mouth Dynamic: How Positive (and Negative) WOM Drives Purchase Probability: An Analysis of Interpersonal and Non-Interpersonal Factors

Vázquez-Casielles, Rodolfo; Suárez-Álvarez, Leticia; … - In: Journal of advertising research 53 (2013) 1, pp. 43-60

Persistent link: https://www.econbiz.de/10010105389

The brand management system and service firm competitiveness

Santos-Vijande, María Leticia; del Río-Lanza, Ana Belén - In: Journal of business research : JBR 66 (2013) 2, pp. 148-157

Persistent link: https://www.econbiz.de/10010054593

TRIBUNA DE ECONOMÍA Configuración de un Sistema Integral de Recuperación del Servicio (SIRS): aplicación en empresas de servicios industriales

Leticia Santos-Vijande, María; María Díaz-Martín, Ana; … - In: Información comercial española : ICE ; revista de … (2010) 856, pp. 103-123

Persistent link: https://www.econbiz.de/10008767051

Satisfaction with service recovery: Perceived justice and emotional responses

del Río-Lanza, Ana Belén; Vázquez-Casielles, Rodolfo; … - In: Journal of business research : JBR 62 (2009) 8, pp. 775-781

Persistent link: https://www.econbiz.de/10008250658

Satisfaction with service recovery: Perceived justice and emotional responses

del Río-Lanza, Ana Belén; Vázquez-Casielles, Rodolfo - In: Journal of business research : JBR 62 (2009) 8, pp. 775-782

Persistent link: https://www.econbiz.de/10008895066