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Search: subject:"Appraisal Theory"
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Emotion
35
Cognition
24
Kognition
24
Cognitive appraisal theory
23
Consumer behaviour
23
Konsumentenverhalten
23
Appraisal theory
18
Customer satisfaction
11
Kundenzufriedenheit
11
Beziehungsmarketing
10
Relationship marketing
10
Dienstleistungsqualität
9
Emotions
9
Service quality
9
Holiday behaviour
6
Urlaubsverhalten
6
appraisal theory
6
cognitive appraisal theory
6
Arbeitsverhalten
5
COVID-19
5
Tourism
5
Tourismus
5
Work behaviour
5
Beschwerdemanagement
4
Complaint management
4
Coronavirus
4
Organizational behaviour
4
Theorie
4
Theory
4
Verhalten in Organisationen
4
emotions
4
Advertising
3
Advertising effects
3
Appraisal Theory of Emotions
3
Bibliometrics
3
Bibliometrie
3
Brand management
3
Coping strategy
3
Coping-Strategie
3
Customer service
3
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Undetermined
57
Free
6
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Article
70
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59
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59
research-article
6
Article
1
conceptual-paper
1
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English
68
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2
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Barclay, Laurie J.
3
Scott, Noel
3
Chebat, Jean-Charles
2
De Zanet, Fabrice
2
Delcourt, Cécile
2
Ding, Cherng G.
2
Folse, Judith Anne Garretson
2
Gremler, Dwayne D.
2
Haj-Salem, Narjes
2
Hillebrandt, Annika
2
Hornung, Olivia
2
Kumra, Rajeev
2
Parthasarathy, Madhavan
2
Prayag, Girish
2
Smolnik, Stefan
2
Tseng, Timmy H.
2
Abildgaard, Johan Simonsen
1
Ahamed, A. F. M. Jalal
1
Ahmad, Asad
1
Ahmad, Shimi Naurin
1
Allen, David G.
1
Alrawadieh, Zaid
1
Alrawadieh, Ziad
1
Amponsah-Tawiah, Kwesi
1
Anis, Shafiullah
1
Antonetti, Paolo
1
Apostolidis, Chrysostomos
1
Arwine, Rebecca P.
1
Baafi, Nana Kojo Ayimadu
1
Beatson, Amanda
1
Blanco-González, Alicia
1
Bock, Dora E.
1
Brady, Daniel L.
1
Breitsohl, Jan
1
Cabanelas, Pablo
1
Cai, Jack Bo
1
Cai, Ruiying
1
Carbery, Ronan
1
Cardon, Melissa S.
1
Chang, Hsia-Ching
1
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Journal of business research : JBR
5
Journal of travel and tourism marketing
5
International journal of hospitality management
3
Tourism management : research, policies, practice
3
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
2
Journal of retailing and consumer services
2
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
2
Marketing : ZFP ; journal of research and management
2
The journal of business & industrial marketing
2
Advances in developing human resources : ADHR
1
African journal of economic and management studies
1
Electronic Markets
1
Electronic commerce research
1
Electronic markets : EM ; the international journal of electronic commerce and business media
1
European Journal of Marketing
1
European journal of marketing : EJM
1
Financial services review
1
Human relations
1
Human relations : towards the integration of the social sciences
1
Human resource management
1
Human resource management review
1
Industrial Management & Data Systems
1
International Journal of E-Adoption (IJEA)
1
International Journal of Tourism Cities
1
International business review : the official journal of the European International Business Academy
1
International journal of electronic commerce : IJEC
1
International journal of retail and distribution management
1
Journal of Artificial Societies and Social Simulation
1
Journal of Business & Industrial Marketing
1
Journal of Business Research
1
Journal of Indian Business Research
1
Journal of Indian business research
1
Journal of Service Management
1
Journal of business logistics
1
Journal of destination marketing & management
1
Journal of hospitality marketing & management
1
Journal of international consumer marketing
1
Journal of management information systems : JMIS
1
Journal of managerial psychology
1
Journal of marketing communications
1
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ECONIS (ZBW)
59
Other ZBW resources
8
RePEc
2
EconStor
1
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70
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31
A theorisation of discrete emotion spillovers : an empirical test for anger
Antonetti, Paolo
;
Valor, Carmen
- In:
Journal of marketing management : JMM ; journal of the …
37
(
2021
)
7/8
,
pp. 599-625
Persistent link: https://www.econbiz.de/10012584554
Saved in:
32
Frontline employee anger in response to customer incivility : antecedents and consequences
Li, Shanshi
;
Zhan, Jueying
;
Cheng, Bao
;
Scott, Noel
- In:
International journal of hospitality management
96
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012585684
Saved in:
33
Motivation, emotion and world heritage status in discerning the heritage tourists : a segmentation perspective
Prayag, Girish
;
Alrawadieh, Zaid
;
Alrawadieh, Ziad
- In:
Tourism management perspectives : TMP
40
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013209379
Saved in:
34
Do customers exhibit gratitude after service recovery? : understanding the moderating role of relationship type
Salagrama, Ramakrishna
;
Prashar, Sanjeev
;
Tata, Sai Vijay
- In:
Service business
15
(
2021
)
4
,
pp. 757-779
Persistent link: https://www.econbiz.de/10012794134
Saved in:
35
"I have to watch my back" : exploring Chinese hotel guests' generalized distrust and coping behavior
Ying, Tianyu
;
Tan, Xiaoyuan
;
Wei, Wei
;
Zheng, Yanyan
; …
- In:
Tourism management : research, policies, practice
86
(
2021
),
pp. 1-16
Persistent link: https://www.econbiz.de/10012595660
Saved in:
36
Empirical analysis of COVID-19 induced socio cognitive factors and its impact on residents of Penang Island
Salman, Ahmad
;
Kamerkar, Urwashi
;
Jaafar, Mastura
; …
- In:
International Journal of Tourism Cities
8
(
2021
)
1
,
pp. 210-222
. This study aims to follow a statistical analysis based on the cognitive
appraisal
theory
to understand the impact of COVID …
Persistent link: https://www.econbiz.de/10014813791
Saved in:
37
The effect of consumer versus industry effectiveness on willingness to reduce waste and reuse products
Habitzreuter, Anna Mei
;
Soellner, Michaela
; …
- In:
Marketing : ZFP ; journal of research and management
42
(
2020
)
4
,
pp. 3-21
Persistent link: https://www.econbiz.de/10012487266
Saved in:
38
How to win the consumer's heart? : exploring appraisal determinants of consumer pre-consumption emotions
Le Dung
;
Pratt, Marlene
;
Wang, Ying
;
Scott, Noel
; …
- In:
International journal of hospitality management
88
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012293951
Saved in:
39
Fun in the workplace : a review and expanded theoretical perspective
Michel, John W.
;
Tews, Michael J.
;
Allen, David G.
- In:
Human resource management review
29
(
2019
)
1
,
pp. 98-110
Persistent link: https://www.econbiz.de/10012059002
Saved in:
40
Organizational injustice and emotional labor in the hospitality industry : a theoretical review
Shapoval, Valeriya
- In:
International journal of hospitality management
83
(
2019
),
pp. 56-64
Persistent link: https://www.econbiz.de/10012121964
Saved in:
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