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Search: subject:"Cognitive appraisal"
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Cognition
36
Kognition
36
Cognitive appraisal theory
24
Emotion
24
Consumer behaviour
17
Konsumentenverhalten
17
cognitive appraisal
11
Emotions
10
Tourism
9
Tourismus
9
Cognitive appraisal
8
Holiday behaviour
8
Urlaubsverhalten
8
Beziehungsmarketing
7
Customer satisfaction
7
Kundenzufriedenheit
7
Relationship marketing
7
Dienstleistungsqualität
6
Service quality
6
cognitive appraisal theory
6
Arbeitsverhalten
4
Confidence
4
Coronavirus
4
Vertrauen
4
Work behaviour
4
emotions
4
Beschwerdemanagement
3
Bibliometrics
3
Bibliometrie
3
Complaint management
3
Coping strategy
3
Coping-Strategie
3
Customer service
3
Decision
3
Entscheidung
3
Epidemic
3
Epidemie
3
Kundenservice
3
Motivation
3
Personality psychology
3
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Undetermined
45
Free
7
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Article
55
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Article in journal
50
Aufsatz in Zeitschrift
50
research-article
2
Article
1
Language
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English
53
Undetermined
2
Author
All
Scott, Noel
3
Bee, Colleen
2
De Zanet, Fabrice
2
Delcourt, Cécile
2
Gremler, Dwayne D.
2
Neubaum, Donald O.
2
Prayag, Girish
2
Takahashi, Yoshi
2
A. Parasuraman
1
Abildgaard, Johan Simonsen
1
Adomdza, Gordon
1
Ahamed, A. F. M. Jalal
1
Ahmad, Asad
1
Ahmad, Shimi Naurin
1
Alrawadieh, Zaid
1
Alrawadieh, Ziad
1
Bao, Jigang
1
Beatson, Amanda
1
Benckendorff, Pierre
1
Bock, Dora E.
1
Breitsohl, Jan
1
Bui, Hong T. M.
1
Carbery, Ronan
1
Carlson, Brad D.
1
Chang, Yonghwan
1
Chen, Nan
1
Cheng, Bao
1
Cheng, Chun
1
Choi, Hwansuk Chris
1
Choi, Hyeyoon
1
Chua, Bee-Lia
1
Ciptono, Wakhid Slamet
1
Daniels, Kevin
1
DeWitt, T.
1
Dedeke, Adenekan
1
Ding, Hai-Meng
1
Ding, Peiyi
1
Evans, Andrew L.
1
Folse, Judith Anne Garretson
1
Fu, Weizhong
1
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Journal of travel and tourism marketing
6
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
4
Tourism management : research, policies, practice
4
Journal of business research : JBR
3
International journal of hospitality management
2
Journal of managerial psychology
2
Journal of organizational change management
2
Administrative Sciences
1
Administrative Sciences : open access journal
1
Advances in developing human resources : ADHR
1
Business research quarterly : BRQ
1
Entrepreneurship research journal : ERJ
1
Financial services review
1
Human relations
1
International Journal of Tourism Cities
1
International business review : the official journal of the European International Business Academy
1
International journal of electronic commerce : IJEC
1
International journal of internet and enterprise management : IJIEM
1
International journal of physical distribution and logistics management
1
International journal of retail and distribution management
1
Journal of Family Business Strategy
1
Journal of Service Management
1
Journal of change management : an international journal
1
Journal of destination marketing & management
1
Journal of family business strategy
1
Journal of hospitality and tourism insights
1
Journal of hospitality marketing & management
1
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
1
Journal of retailing and consumer services
1
Journal of service management
1
Journal of service research : JSR
1
Journal of service theory and practice
1
Journal of sport management : the official journal of the North American Society of Sport Management
1
Management review quarterly : systematic literature reviews, meta-analyses, and replication studies
1
Service business
1
The journal of services marketing
1
Tourism management perspectives : TMP
1
Tourism review
1
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ECONIS (ZBW)
50
Other ZBW resources
2
BASE
1
EconStor
1
RePEc
1
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31
Contribution of airline F&B to passenger loyalty enhancement in the full-service airline industry
Han, Heesup
;
Lee, Kai-Sean
;
Chua, Bee-Lia
;
Lee, Sanghyeop
- In:
Journal of travel and tourism marketing
37
(
2020
)
3
,
pp. 380-395
Persistent link: https://www.econbiz.de/10012289340
Saved in:
32
How to win the consumer's heart? : exploring appraisal determinants of consumer pre-consumption emotions
Le Dung
;
Pratt, Marlene
;
Wang, Ying
;
Scott, Noel
; …
- In:
International journal of hospitality management
88
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012293951
Saved in:
33
Purchase decision-making process using social capital: moderating effect of trustworthiness
Thamik, Hanane
;
Wu, Jiang
- In:
International journal of internet and enterprise …
9
(
2020
)
3
,
pp. 261-280
Persistent link: https://www.econbiz.de/10012177553
Saved in:
34
Emotional responses toward tourism performing arts development : a comparison of urban and rural residents in China
Zheng, Danni
;
Ritchie, Brent W.
;
Benckendorff, Pierre
; …
- In:
Tourism management : research, policies, practice
70
(
2019
),
pp. 238-249
Persistent link: https://www.econbiz.de/10011949658
Saved in:
35
Investigating tourists' fun-eliciting process toward tourism destination sites : an application of
cognitive
appraisal
theory
Choi, Hyeyoon
;
Choi, Hwansuk Chris
- In:
Journal of travel research : a quarterly publication of …
58
(
2019
)
5
,
pp. 732-744
Persistent link: https://www.econbiz.de/10012050643
Saved in:
36
Understanding why anger predicts intention to complain among high but not low power customers : a test of competing models
Min, Hyounae
;
Joireman, Jeff
;
Kim, Hyun Jeong
- In:
Journal of business research : JBR
95
(
2019
),
pp. 93-102
Persistent link: https://www.econbiz.de/10011979790
Saved in:
37
Implicit and explicit affective evaluations of athlete brands : the associative evaluation-emotional appraisal-intention model of athlete endorsements
Chang, Yonghwan
;
Ko, Yong Jae
;
Carlson, Brad D.
- In:
Journal of sport management : the official journal of …
32
(
2018
)
6
,
pp. 497-510
Persistent link: https://www.econbiz.de/10011943509
Saved in:
38
The emotions of top managers and key persons in cross-border M&As : evidence from a longitudinal case study
Hassett, Melanie E.
;
Reynolds, Noelia-Sarah
;
Sandberg, …
- In:
International business review : the official journal of …
27
(
2018
)
4
,
pp. 737-754
Persistent link: https://www.econbiz.de/10011906698
Saved in:
39
An analysis of the interaction effect between employee technical and emotional competencies in emotionally charged service encounters
Delcourt, Cécile
;
Gremler, Dwayne D.
;
De Zanet, Fabrice
; …
- In:
Journal of service management
28
(
2017
)
1
,
pp. 85-106
Persistent link: https://www.econbiz.de/10011654988
Saved in:
40
Delighted or satisfied? : positive emotional responses derived from theme park experiences
Ma, Jianyu
;
Scott, Noel
;
Gao, Jun
;
Ding, Peiyi
- In:
Journal of travel and tourism marketing
34
(
2017
)
1/3
,
pp. 1-19
Persistent link: https://www.econbiz.de/10011669945
Saved in:
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