//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"Consumer complaints"
Narrow search
Narrow search
Year of publication
From:
To:
Subject
All
Beschwerdemanagement
1,633
Complaint management
1,632
Service quality
803
Dienstleistungsqualität
802
Kundenzufriedenheit
771
Customer satisfaction
770
Beziehungsmarketing
711
Relationship marketing
711
Consumer behaviour
643
Konsumentenverhalten
643
Customer service
347
Kundenservice
347
Service recovery
156
Emotion
144
Service failure
139
Viral marketing
110
Virales Marketing
110
service recovery
100
Social Web
95
Social web
95
Deutschland
92
Justice
91
USA
91
United States
90
Germany
88
service failure
88
Gerechtigkeit
87
Dienstleistungssektor
82
Service industry
80
Theorie
72
Theory
72
Online retailing
70
Online-Handel
70
Mobile communications
69
Mobilkommunikation
69
Reklamation
66
Einzelhandel
51
Retail trade
51
Gastronomie
50
Restaurant industry
50
more ...
less ...
Online availability
All
Undetermined
622
Free
227
Type of publication
All
Article
1,305
Book / Working Paper
341
Journal
3
Type of publication (narrower categories)
All
Article in journal
1,166
Aufsatz in Zeitschrift
1,166
Aufsatz im Buch
127
Book section
127
Graue Literatur
75
Non-commercial literature
75
Hochschulschrift
67
Working Paper
57
Arbeitspapier
55
Thesis
47
Collection of articles of several authors
16
Sammelwerk
16
Ratgeber
14
Case study
13
Fallstudie
13
Guidebook
13
Bibliografie enthalten
8
Bibliography included
8
Konferenzschrift
7
Aufsatzsammlung
6
Conference paper
6
Konferenzbeitrag
6
Collection of articles written by one author
5
Sammlung
5
Amtsdruckschrift
4
Government document
4
Lehrbuch
4
Textbook
4
Conference proceedings
3
Article
2
Handbook
2
Handbuch
2
Accompanied by computer file
1
Annual report
1
Elektronischer Datenträger als Beilage
1
Interview
1
Jahresbericht
1
Mehrbändiges Werk
1
Multi-volume publication
1
Systematic review
1
more ...
less ...
Language
All
English
1,412
German
227
Undetermined
12
Swedish
1
Author
All
Mattila, Anna S.
24
Stauss, Bernd
20
Gelbrich, Katja
17
Roschk, Holger
17
Grégoire, Yany
16
Homburg, Christian
13
Fürst, Andreas
12
Jang, Soocheong
10
Van Vaerenbergh, Yves
10
Gruber, Thorsten
9
Seidel, Wolfgang
9
Sparks, Beverley
9
Vázquez Casielles, Rodolfo
9
Guchait, Priyanko
8
MacQuilken, Lisa
8
McColl-Kennedy, Janet R.
8
Ro, Heejung
8
Robertson, Nichola
8
Tsarenko, Yelena
8
Brock, Christian
7
Edvardsson, Bo
7
Svensson, Göran
7
Tronvoll, Bård
7
Baker, Melissa A.
6
Balaji, M. S.
6
Brady, Michael K.
6
Cai, Ruiying
6
Chebat, Jean-Charles
6
Grewal, Dhruv
6
Gäthke, Jana
6
Hogreve, Jens
6
Matos, Celso Augusto de
6
Patterson, Paul G.
6
Tripp, Thomas M.
6
Walsh, Gianfranco
6
Wan, Lisa C.
6
Weber, Karin
6
Zaugg, Alexandra Daniela
6
Amegashie, J. Atsu
5
Baker, Thomas L.
5
more ...
less ...
Institution
All
World Trade Organization
4
RWTH Aachen
3
National Bureau of Economic Research
2
Springer Fachmedien Wiesbaden
2
UNIVERSIDAD DEL ROSARIO
2
Books on Demand GmbH <Norderstedt>
1
Bundesverband der Deutschen Volksbanken und Raiffeisenbanken
1
CAMPUS 02 - Fachhochschule der Wirtschaft / FH-Bachelorstudiengang Marketing & Sales
1
CESifo
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutsche Gesellschaft für Qualität
1
Deutscher Genossenschafts-Verlag eG
1
EIB Group
1
Fachkongress "Progress in Tourism Research" <3, 2002, Berlin>
1
Fakultät Wirtschafts- und Sozialwissenschaften, Universität Hohenheim
1
Federal Reserve Bank of Philadelphia
1
Fördergesellschaft Marketing an der Universität Augsburg
1
Home Affairs Committee, House of Commons, session 1981-82
1
Instituto Valenciano de Investigaciones Económicas
1
Katholische Universität Eichstätt-Ingolstadt
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Networks Financial Institute, Scott College of Business
1
Nordic Council of Ministers
1
Police Federation of England and Wales
1
Technical Assistance Research Programs Institute <Washington, DC>
1
Technische Universität Dresden
1
USA / General Accounting Office
1
UVK Verlag
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
VDMA Verlag GmbH
1
Verlag Dr. Kovač
1
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
1
Westfälische Wilhelms-Universität Münster
1
World Bank
1
World Bank Group
1
more ...
less ...
Published in...
All
Journal of business research : JBR
72
International journal of hospitality management
55
Journal of retailing and consumer services
43
The journal of services marketing
43
Journal of hospitality marketing & management
31
Journal of service research : JSR
31
The service industries journal
28
Journal of the Academy of Marketing Science
21
International journal of contemporary hospitality management
20
Service business
20
Psychology & marketing
16
European journal of marketing : EJM
15
Journal of retailing
15
Journal of service research
15
Journal of service management
14
Managing service quality : MSQ ; an international journal
14
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
13
Services marketing quarterly
13
Journal of air transport management
12
Journal of consumer behaviour : an international research review
12
Journal of marketing
12
Marketing letters : a journal of research in marketing
12
SpringerLink / Bücher
12
International journal of consumer studies
11
Journal of marketing management : MM
10
Journal of service theory and practice
10
International journal of quality and service sciences
9
Journal of service theory and practice : JSTP
9
Tourism management : research, policies, practice
9
Asia Pacific journal of marketing and logistics
8
Business horizons
8
Erfolgreiches Beschwerdemanagement : Wege zu Prozessverbesserungen und Kundenzufriedenheit
8
Ilmenauer Schriften zur Betriebswirtschaftslehre
8
International journal of production economics
8
Journal of strategic marketing
8
Journal of travel and tourism marketing
8
Marketing intelligence & planning
8
Cogent business & management
7
Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
more ...
less ...
Source
All
ECONIS (ZBW)
1,632
RePEc
12
EconStor
4
Other ZBW resources
1
Showing
71
-
80
of
1,649
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
71
Extreme weather and complaints : evidence from Chinese netizens
Han, Yajie
;
Zhu, Hongjia
- In:
China economic journal : the official journal of the …
17
(
2024
)
1
,
pp. 116-136
Persistent link: https://www.econbiz.de/10014511866
Saved in:
72
Complaint management : comparison between traditional and digital banks and the benefits of using management systems for improvement
Pio, Pedro G. C.
;
Sigahi, Tiago
;
Rampasso, Izabela Simon
; …
- In:
The international journal of productivity and …
73
(
2024
)
4
,
pp. 1050-1070
Persistent link: https://www.econbiz.de/10014512361
Saved in:
73
When going above and beyond meets diversity : are service recoveries evaluated based on inference or recognition?
Ma, Emily Jintao
;
Baker, Melissa A.
;
Kim, Youngsun Sean
; …
- In:
The Cornell hospitality quarterly
65
(
2024
)
2
,
pp. 184-199
Persistent link: https://www.econbiz.de/10014634701
Saved in:
74
Is uniform pricing by competing retailers perceived as fair?
Wong, Phoebe
;
Vanharanta, Markus
;
Ng, Peggy M. L.
; …
- In:
International journal of consumer studies
48
(
2024
)
3
,
pp. 1-20
Persistent link: https://www.econbiz.de/10014531729
Saved in:
75
Indonesian consumer complaint behavior based on ethnic groups and generations
Simanjuntak, Megawati
;
Shahirah, Ilfia
- In:
Gadjah Mada international journal of business
26
(
2024
)
2
,
pp. 209-230
Persistent link: https://www.econbiz.de/10014536424
Saved in:
76
Virtual versus human : unraveling consumer reactions to service failures through influencer types
Zhao, Taiyang
;
Ran, Yaxuan
;
Wu, Banggang
;
Wang, Valerie …
- In:
Journal of business research : JBR
178
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014555571
Saved in:
77
Thirty years of service failure and recovery research : thematic development and future research opportunities from a social network perspective
Liu, Dong
;
Zhao, Yanhui
;
Wang, Guocai
;
Schrock, Wyatt A.
; …
- In:
Journal of service research
27
(
2024
)
2
,
pp. 268-282
Persistent link: https://www.econbiz.de/10014580436
Saved in:
78
Does service recovery performance vary according to a service provider's perception of customer type? : the application of attachment theory
Sutikno, Bayu
;
Paramita, Widya
;
Rostiani, Rokhima
; …
- In:
Journal of relationship marketing : innovations and …
23
(
2024
)
1
,
pp. 21-46
Persistent link: https://www.econbiz.de/10014514525
Saved in:
79
Observers' complaint language perceptions : a new measure to aid social media service recovery evaluations
Bacile, Todd J.
- In:
Journal of marketing theory and practice : JMTP
32
(
2024
)
2
,
pp. 210-232
Persistent link: https://www.econbiz.de/10014514631
Saved in:
80
Call it robot : anthropomorphic framing and failure of self-service technologies
Barone, Ada Maria
;
Stagno, Emanuela
;
Donato, Carmela
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 272-287
Persistent link: https://www.econbiz.de/10014515617
Saved in:
First
Prev
4
5
6
7
8
9
10
11
12
13
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->