Search Results - subject:"Customer's Satisfaction"

How a perceived utilisation of IT-enabled information shapes customer satisfaction in B2B markets

Habjan, Andreja - In: Business systems research : a system view accross … 14 (2023) 2, pp. 81-101

-enabled information by suppliers is linked to customer satisfaction in B2B markets. Objectives: To address this gap, this study develops a … service quality in forming customer satisfaction, the results suggested that this was not the case. Drawing on service quality …

Persistent link: https://www.econbiz.de/10014527184

The influence of social marketing drives on customer satisfaction via demographic variables as moderating factors

Al-Dmour, Rand H.; Al-Dmour, Hani; Ahmadamin, Eatedalameen - In: International journal of e-business research : IJEBR ; … 19 (2023) 1, pp. 1-13

Persistent link: https://www.econbiz.de/10015051111

The influence of perceived price and quality of delivery on online repeat purchase intention : the evidence from Vietnamese purchasers

Phan Tan Luc; Le, Thu-Hang - In: Cogent business & management 10 (2023) 1, pp. 1-13

The purpose of this study is to explore the role of perceived price and delivery quality in influencing the repeat purchase intention through perceived value and consumer satisfaction. A total of 791 survey questionnaires were collected by the convenience sampling method from consumers who have...

Persistent link: https://www.econbiz.de/10014466457

Absorptive capacity as enabler for service improvements : the role of customer satisfaction information usage

Birch-Jensen, Andrea; Gremyr, Ida; Halldórsson, Árni - In: Total quality management & business excellence 32 (2021) 15, pp. 1651-1665

Persistent link: https://www.econbiz.de/10012694175

Role of service quality, price, and firm image on customer satisfaction in Philippine accounting firms

Brucal, Sandra; Corpuz, Cris; Abeysekera, Indra; David, Raul - In: Journal of risk and financial management : JRFM 15 (2022) 2, pp. 1-16

providers. Regression analysis indicates that service quality significantly affects only customer satisfaction. Price has a … price on customer satisfaction. The findings guide accounting firms to improve their client service quality. …

Persistent link: https://www.econbiz.de/10012821358

Mathematical model for determining costs of unsatisfied customers of HoReCa industry

Zaman, Gheorghe; Valentina, Florea Nicoleta; Ionescu, … - In: Amfiteatru economic : an economic and business research … 24 (2022) 59, pp. 268-288

implementing these models, only 2 out of 10 restaurants have positive Net Promoter Score (NPS) and Customer Satisfaction Index (CSI … in advance, companies can improve these relationships, increasing customer satisfaction and loyalty and thus improving …

Persistent link: https://www.econbiz.de/10013040687

Responsible service employee behaviour and its impact on customer satisfaction during the coronavirus crisis

Oikarinen, Eeva-Liisa; Söderlund, Magnus - In: The international review of retail, distribution and … 32 (2022) 2, pp. 184-200

Persistent link: https://www.econbiz.de/10013274211

The challenge of banking services development : giving its rightful place to customer satisfaction

Moraru, Andreea-Daniela; Duhnea, Cristina; Mieilă, Mihai; … - In: Journal of business economics and management 23 (2022) 3, pp. 626-649

follow-up of customer satisfaction. The present paper aims at assessing the influence of a series of determinants and socio …-demographic factors on customer satisfaction with banking services in Romania, using the probit and logit models. The research focused on … results of the two models employed revealed similar results, with the most influential variables on customer satisfaction …

Persistent link: https://www.econbiz.de/10013259238

Frontline employee inspiration in retailing : conceptualization, scale development, sources, and customer outcomes

Neumüller, Kathrin - 2022

Persistent link: https://www.econbiz.de/10013188011

Persuasive communications, online reviews and service performances : a study on the hotel industry of New Zealand

Ahmed, Zahir; Fan, Xinxuan; Billah, Mamun - In: Australasian accounting business and finance journal : AABF 16 (2022) 1, pp. 4-20

Persistent link: https://www.econbiz.de/10012880234