value perceived. The impact of service empathy on customer satisfaction in FSC is significantly diverse from LCC. Several …, responsiveness, and tangibility of the service quality are the pre-conditions of customer satisfaction. However, only the reliability ….Originality/value: With the data collected at the HKIA, this study examined the relationships among service quality, perceived value, customer …

customer satisfaction, customer satisfaction on firm performance, and the moderating role of employee empowerment on the … customer satisfaction, customer satisfaction effect significantly and positively on firm performance, and for the moderation …

satisfaction on e-loyalty. In particular, it focuses on the mediating effect of e-customer satisfaction in the relationship between … significant positive impact on e-customer satisfaction. E-Marketing and e-Sales were found to have a statistically significant … study also found that e-customer satisfaction significantly mediated the link between online purchase e-CRM activities …

antecedents of customer satisfaction with parcel locker services in last-mile logistics. Data were collected from a survey of 321 … predictor that positively impacts customer satisfaction with parcel locker services, while reliability and security are the …

relational factors (customer-based brand reputation (CBR) and customer satisfaction (CS) in the relationship between CPS and CCBs …