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Search: subject:"Customer‐to‐customer interactions"
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Beziehungsmarketing
14
Consumer behaviour
14
Customer-to-customer interactions
14
Relationship marketing
14
Konsumentenverhalten
13
Customer satisfaction
9
Kundenzufriedenheit
7
Dienstleistungsqualität
6
Service quality
6
Dienstleistungsmarketing
5
Services marketing
5
Social relations
4
Soziale Beziehungen
4
customer-to-customer interactions
4
Betriebliche Wertschöpfung
3
Customer integration
3
Dienstleistungsmanagement
3
Kundenintegration
3
Service management
3
Value creation
3
Altruistic motivation
2
Commitment
2
Customer citizenship behavior
2
Customer engagement behaviours (CEB)
2
Customer misbehaviour
2
Customer service
2
Customer value
2
Customer-to-customer interactions (CCI)
2
Disruptive customer behaviour
2
Embarrassment
2
Fellow customers
2
Foci of consumer commitment
2
Inter-customer helping
2
Kundenservice
2
Kundenwert
2
Netnography
2
Other customers
2
Professional sports
2
Profisport
2
Service experience
2
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Undetermined
15
Free
1
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Article
21
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Article in journal
16
Aufsatz in Zeitschrift
16
research-article
3
conceptual-paper
1
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English
20
Undetermined
1
Author
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Uhrich, Sebastian
4
Gursoy, Dogan
3
Kim, Seo Young
3
Yi, Youjae
3
Anaya, Gerardo Joel
2
Benkenstein, Martin
2
Curth, Susanne
2
Andreassen, Tor W.
1
Ashley, Christy
1
Baek, Wooyeul
1
Baillod, Chloé
1
Baron, Steve
1
Blazevic, Vera
1
Byon, Kevin K.
1
Cai, Raine (Ruiying)
1
Cai, Ruiying
1
Carl, Walter
1
Danatzis, Ilias
1
Donthu, Naveen
1
Dorsey, Joshua D.
1
Fakharyan, Meysam
1
Furrer, Olivier
1
Garnefeld, Ina
1
Grohs, Reinhard
1
Hammedi, Wafa
1
Harris, Kim
1
Herm, Steffen
1
Hodgson, Julia
1
Kandampully, Jay
1
Karpen, Ingo O.
1
Keiningham, Timothy
1
Kerguignas, Jie
1
Khodadadian, Mohammad Reza
1
Kim, Kyungyeol
1
Kim, Sohee
1
Koenigstorfer, Joerg
1
Landry, Mikèle
1
Lin, Hongxia
1
Miao, Li
1
Mwavita, Mwarumba
1
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Journal of Service Management
2
Journal of service management
2
The journal of services marketing
2
The service industries journal
2
European Sport management quarterly : ESMQ
1
International Journal of Contemporary Hospitality Management
1
International journal of bank marketing
1
International journal of contemporary hospitality management
1
International journal of hospitality management
1
Journal of Services Marketing
1
Journal of business research : JBR
1
Journal of hospitality marketing & management
1
Journal of retailing and consumer services
1
Journal of strategic marketing
1
Journal of travel and tourism marketing
1
Service Business
1
Tourism management : research, policies, practice
1
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ECONIS (ZBW)
16
Other ZBW resources
4
RePEc
1
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21
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date (oldest first)
1
Curbing customer-to-customer misbehavior contagion in the sharing economy
Danatzis, Ilias
;
Möller-Herm, Jana
;
Herm, Steffen
- In:
Journal of business research : JBR
173
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014547914
Saved in:
2
Customer-to-customer
interactions
in the sport fan context : typology, framework (C2CIF) and directions for future research
Uhrich, Sebastian
;
Grohs, Reinhard
;
Koenigstorfer, Joerg
- In:
Journal of service management
35
(
2024
)
1
,
pp. 53-70
Persistent link: https://www.econbiz.de/10014456578
Saved in:
3
The interplay between physical and social servicescape : investigating negative CCI
Furrer, Olivier
;
Landry, Mikèle
;
Baillod, Chloé
; …
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 732-745
Persistent link: https://www.econbiz.de/10014314405
Saved in:
4
Customer helping and advocacy behaviours within dyadic financial service relationships : a gift-giving perspective
Van Tonder, Estelle
;
Saunders, Stephen
;
Mwavita, Mwarumba
; …
- In:
International journal of bank marketing
40
(
2022
)
2
,
pp. 221-241
Persistent link: https://www.econbiz.de/10013165360
Saved in:
5
Inter-customer helping behaviors : a virtuous cycle or unwanted intrusion?
Kim, Seo Young
;
Yi, Youjae
- In:
The service industries journal
41
(
2021
)
9/10
,
pp. 633-647
Persistent link: https://www.econbiz.de/10012586853
Saved in:
6
Impact of
customer-to-customer
interactions
on overall service experience : a social servicescape perspective
Lin, Hongxia
;
Gursoy, Dogan
;
Zhang, Meng
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012241876
Saved in:
7
Customer-to-customer value co-creation and co-destruction in sporting events
Kim, Kyungyeol
;
Byon, Kevin K.
;
Baek, Wooyeul
- In:
The service industries journal
40
(
2020
)
9/10
,
pp. 633-655
Persistent link: https://www.econbiz.de/10012260315
Saved in:
8
Bikini or Burkini? : the role of swimwear and age as determinants of beach interaction with others
Temerak, Mohamed Sobhy
- In:
Tourism management : research, policies, practice
75
(
2019
),
pp. 269-283
Persistent link: https://www.econbiz.de/10012063601
Saved in:
9
Embarrassed customers : the dark side of receiving help from others
Kim, Seo Young
;
Yi, Youjae
- In:
Journal of service management
28
(
2017
)
4
,
pp. 788-806
Persistent link: https://www.econbiz.de/10011731252
Saved in:
10
Developing a typology of disruptive customer behaviors : influence of customer misbehavior on service experience of by-standing customers
Gursoy, Dogan
;
Cai, Ruiying
;
Anaya, Gerardo Joel
- In:
International journal of contemporary hospitality management
29
(
2017
)
9
,
pp. 2341-2360
Persistent link: https://www.econbiz.de/10011761812
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