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  • Search: subject:"Customer Relationship"
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Year of publication
Subject
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Relationship marketing 25,527 Beziehungsmarketing 25,509 Consumer behaviour 9,008 Konsumentenverhalten 9,007 Customer satisfaction 5,479 Kundenzufriedenheit 5,464 Service quality 3,956 Dienstleistungsqualität 3,951 Brand management 2,584 Markenführung 2,583 Deutschland 2,351 Germany 2,298 Kundenmanagement 2,284 Theory 2,257 Theorie 2,256 Lieferantenmanagement 2,228 Supplier relationship management 2,228 Social Web 2,079 Social web 2,079 Marketingmanagement 1,930 Marketing management 1,905 Markenimage 1,898 Brand image 1,895 Electronic Commerce 1,797 E-commerce 1,670 Online-Marketing 1,622 Internet marketing 1,597 Kundenwert 1,545 Kundenintegration 1,489 Customer integration 1,488 Customer value 1,486 Vertrauen 1,402 Confidence 1,390 Einzelhandel 1,358 Retail trade 1,343 Brand 1,282 Online retailing 1,270 Online-Handel 1,269 Markenartikel 1,268 Customer service 1,174
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Online availability
All
Undetermined 9,167 Free 3,679
Type of publication
All
Article 19,198 Book / Working Paper 8,297 Journal 38 Other 5
Type of publication (narrower categories)
All
Article in journal 15,292 Aufsatz in Zeitschrift 15,292 Aufsatz im Buch 3,396 Book section 3,396 Hochschulschrift 1,558 Thesis 1,247 Graue Literatur 1,064 Non-commercial literature 1,064 Working Paper 680 Arbeitspapier 662 Collection of articles of several authors 589 Sammelwerk 589 Case study 460 Fallstudie 460 Aufsatzsammlung 434 Ratgeber 258 Guidebook 239 Bibliografie enthalten 163 Bibliography included 163 Dissertation u.a. Prüfungsschriften 160 Lehrbuch 160 Conference paper 141 Konferenzbeitrag 141 Textbook 141 Konferenzschrift 117 research-article 109 Handbook 108 Handbuch 108 Conference proceedings 72 Collection of articles written by one author 58 Sammlung 58 Reprint 47 Glossar enthalten 27 Glossary included 27 Interview 25 Festschrift 24 Article 22 Bibliografie 20 Fallstudiensammlung 20 Systematic review 19
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Language
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English 21,085 German 6,070 Undetermined 370 French 30 Polish 18 Italian 12 Romanian 7 Czech 6 Spanish 6 Swedish 4 Multiple languages 2 Dutch 2 Bulgarian 1 Danish 1 Lithuanian 1 Russian 1 Albanian 1
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Author
All
Bruhn, Manfred 126 Homburg, Christian 114 Kumar, V. 81 Verhoef, Peter C. 57 Huber, Frank 56 Han, Heesup 54 Bauer, Hans H. 52 Hollebeek, Linda D. 51 Smith, Alan D. 51 Stauss, Bernd 50 Herrmann, Andreas 49 Piller, Frank T. 47 Krafft, Manfred 45 Palmatier, Robert W. 41 Hippner, Hajo 39 Mattila, Anna S. 38 Gil Saura, Irene 37 Wilde, Klaus D. 35 Stock-Homburg, Ruth 34 Wiedmann, Klaus-Peter 34 Eggert, Andreas 33 Georgi, Dominik 33 Van den Poel, Dirk 33 Helmke, Stefan 32 Neslin, Scott A. 32 Reichwald, Ralf 32 Svensson, Göran 32 Thaichon, Park 32 Töpfer, Armin 32 Grönroos, Christian 31 Hadwich, Karsten 31 Mittal, Vikas 31 Prentice, Catherine 31 Schüller, Anne M. 30 Sheth, Jagdish N. 30 Belz, Christian 29 Loureiro, Sandra Maria Correia 29 Reinartz, Werner J. 29 Evanschitzky, Heiner 28 Grewal, Dhruv 28
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Institution
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Springer Fachmedien Wiesbaden 81 Faculteit Economie en Bedrijfskunde, Universiteit Gent 17 IGI Global 17 American Marketing Association 10 Haufe-Lexware GmbH & Co. KG 10 National Bureau of Economic Research 10 Verlag Dr. Kovač 10 Institut für Wirtschaftsinformatik <Bern> 9 Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München 9 Books on Demand GmbH <Norderstedt> 8 Fördergesellschaft Marketing an der Universität Augsburg 8 Gesellschaft Entwicklung, Konstruktion, Vertrieb 7 Universität <Augsburg> / Lehrstuhl für BWL, Wirtschaftsinformatik,Informations- & Finanzmanagement 7 Harvard Graduate School of Business Administration 6 Universität St. Gallen 6 AMACOM 5 Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam. 5 Erasmus Research Institute of Management (ERIM), Erasmus Universiteit Rotterdam 5 Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart> 5 HAL 5 Information Resources Management Association 5 Institut für Handelsmanagement und Netzwerkmarketing <Münster, Westfalen> 5 Nomos Verlagsgesellschaft 5 Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde 5 Springer Gabler <Firma> 5 Springer-Verlag GmbH 5 Universität Mannheim 5 Université Paris-Dauphine (Paris IX) 5 Verlag Franz Vahlen 5 Wiley-VCH 5 De Gruyter Oldenbourg 4 Dipartimento di Economia, Management e Metodi Quantitativi (DEMM), Università degli Studi di Milano 4 Edward Elgar Publishing 4 Erich-Schmidt-Verlag 4 Fachhochschule Reutlingen / European School of Business 4 Gottfried Wilhelm Leibniz Universität Hannover 4 INTARGIA Managementberatung GmbH 4 Munich Business School 4 NetLibrary, Inc 4 Shaker Verlag 4
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Published in...
All
Journal of business research : JBR 649 Journal of retailing and consumer services 582 Industrial marketing management : the international journal for industrial and high-tech firms 408 SpringerLink / Bücher 313 International journal of hospitality management 299 The journal of services marketing 225 The journal of business & industrial marketing 207 The service industries journal 187 Journal of strategic marketing 174 Journal of the Academy of Marketing Science 171 International journal of electronic customer relationship management : IJECRM 143 Journal of marketing 124 International journal of contemporary hospitality management 120 Journal of travel and tourism marketing 118 Journal of service research : JSR 117 Journal of hospitality marketing & management 116 Tourism management : research, policies, practice 115 Journal of service management 111 Gabler Edition Wissenschaft 110 The journal of product & brand management 110 Asia Pacific journal of marketing and logistics 107 Journal of retailing 107 The journal of brand management : an international journal 107 Marketing intelligence & planning 105 Cogent business & management 103 Psychology & marketing 102 Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction 99 European journal of marketing : EJM 95 Services marketing quarterly 94 Total quality management & business excellence : an official journal of the European Society for Organisational Excellence 86 The international journal of bank marketing : IJBM 85 Journal of marketing management : MM 82 Service business 80 Springer eBook Collection / Business and Economics 79 Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation 78 Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education 76 The international review of retail, distribution and consumer research 75 International journal of research in marketing : IJRM ; official journal of the European Marketing Academy 74 Journal of financial services marketing : JFSM 70 Business horizons 69
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Source
All
ECONIS (ZBW) 26,051 USB Cologne (EcoSocSci) 858 RePEc 264 Other ZBW resources 159 USB Cologne (business full texts) 121 BASE 43 EconStor 42
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Showing 61 - 70 of 27,538
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Customer journey partitioning : a customer-centric conceptualization beyond stages and touchpoints
Reitsamer, Bernd; Becker, Larissa - In: Journal of business research : JBR 181 (2024), pp. 1-12
Persistent link: https://www.econbiz.de/10014556546
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Sharing is caring? : the effect of negative peer-to-peer experiences on loyalty intentions in the sharing economy
Grüner, Alina; Postel, Lea; Schumann, Jan Hendrik - In: Journal of business research : JBR 181 (2024), pp. 1-14
Persistent link: https://www.econbiz.de/10014556705
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Smart shopper feelings in the case of store brands : the role of human capital as a key antecedent and the implications for store loyalty
Collins, Alan M.; Maglaras, George - In: The international review of retail, distribution and … 34 (2024) 1, pp. 52-72
Persistent link: https://www.econbiz.de/10014558992
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From transactions to transformations : exploring transformative food retailing
Saarijärvi, Hannu; Sparks, Leigh; Närvänen, Elina; … - In: The international review of retail, distribution and … 34 (2024) 1, pp. 104-121
Persistent link: https://www.econbiz.de/10014558995
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Customers, markets, and five archetypical value creation logics : a review of demand-side research in strategic management
Schmidt, Jens; Priem, Richard; Zanella, Paola - In: Journal of management 50 (2024) 6, pp. 2309-2342
Persistent link: https://www.econbiz.de/10014578609
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The influence of corporate social responsibility on stakeholders in different business contexts
Ghanbarpour, Tohid; Crosby, Lawrence; Johnson, Michael D.; … - In: Journal of service research 27 (2024) 1, pp. 141-155
Persistent link: https://www.econbiz.de/10014580408
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Dynamic customer value cocreation in healthcare
Danaher, Tracey S.; Danaher, Peter J.; Sweeney, Jillian C. - In: Journal of service research 27 (2024) 2, pp. 177-193
Persistent link: https://www.econbiz.de/10014580413
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The influence of employee accent on customer participation in services
Bourdin, David; Sichtmann, Christina; Davvetas, Vasileios - In: Journal of service research 27 (2024) 2, pp. 194-212
Persistent link: https://www.econbiz.de/10014580418
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Visual modality of engagement : conceptualization, typology of forms, and outcomes
Azer, Jaylan; Blasco-Arcas, Lorena; Alexander, Matthew - In: Journal of service research 27 (2024) 2, pp. 231-249
Persistent link: https://www.econbiz.de/10014580426
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Improving blood donor retention and donor relationships with past donation use appeals
Shehu, Edlira; Veseli, Besarta; Clement, Michel; … - In: Journal of service research 27 (2024) 3, pp. 346-363
Persistent link: https://www.econbiz.de/10014580509
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