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Search: subject:"Customer deviance"
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Beziehungsmarketing
6
Customer deviance
6
Customer satisfaction
6
Kundenzufriedenheit
6
Relationship marketing
6
Arbeitsverhalten
5
Consumer behaviour
5
Konsumentenverhalten
5
Work behaviour
5
Dienstleistungsqualität
3
Pro-customer deviance
3
Service quality
3
Arbeitskräfte
2
Customer misbehaviour
2
Einzelhandel
2
Emotion
2
Retail trade
2
Workforce
2
ABC model of attitudes
1
Access-based services
1
Arbeitszufriedenheit
1
Bibliometrics
1
Bibliometrie
1
Classification
1
Cognition-affect-behavior
1
Collaborative economy
1
Content analysis
1
Creative self-efficacy
1
Creativity
1
Customer citizenship behavior
1
Customer dysfunctional behaviour
1
Customer misbehavior
1
Customer participation
1
Customer service
1
Customers
1
Deviant behavior
1
Dienstleistung
1
Dienstleistungsberufe
1
Dienstleistungsmarketing
1
Dysfunctional customers
1
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Undetermined
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English
9
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Hu, JiaJing
3
Ma, Xiuli
2
Xu, Xiaowei
2
Alkibay, Sanem
1
Altıntaş, Murat Hakan
1
Becker, Laura
1
Büttgen, Marion
1
Chen, Chen
1
Cheng, Jin
1
Daunt, Kate L.
1
Ertz, Elias
1
Harris, Lloyd C.
1
Jayasimha, K. R.
1
Kaufmann, Hans Rüdiger
1
Kozak, Metin
1
Kurtulmuşoğlu, Feride Bahar
1
Liu, Yan
1
Mayr, Kathrin
1
Sivakumar, K.
1
Srivastava, Himanshu Shekhar
1
Su, LuJun
1
Teller, Christoph
1
Teo, Stephen T. T.
1
Wen, Jun
1
Xiong, Lin
1
Zhang, Mengying
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The journal of services marketing
3
Tourism management : research, policies, practice
2
International journal of contemporary hospitality management
1
International journal of hospitality management
1
Journal of retailing and consumer services
1
The marketing review
1
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ECONIS (ZBW)
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1
Does pro-customer behavior always do the trick? : an investigation of pro-
customer
deviance
Ma, Xiuli
;
Xu, Xiaowei
;
Hu, JiaJing
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014439937
Saved in:
2
Customer
deviance
in retailing : managers' emotional support and employees' affective wellbeing
Mayr, Kathrin
;
Teller, Christoph
- In:
Journal of retailing and consumer services
72
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014253513
Saved in:
3
The mobilization of employees' psychological resources : how servant leadership motivates pro-
customer
deviance
Hu, JiaJing
;
Xiong, Lin
;
Zhang, Mengying
;
Chen, Chen
- In:
International journal of contemporary hospitality management
35
(
2023
)
1
,
pp. 115-136
Persistent link: https://www.econbiz.de/10013546035
Saved in:
4
Treat for affection? : customers' differentiated responses to pro-
customer
deviance
Hu, JiaJing
;
Ma, Xiuli
;
Xu, Xiaowei
;
Liu, Yan
- In:
Tourism management : research, policies, practice
93
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013366136
Saved in:
5
Addressing customer misbehavior contagion in access-based services
Srivastava, Himanshu Shekhar
;
Jayasimha, K. R.
; …
- In:
The journal of services marketing
36
(
2022
)
6
,
pp. 849-861
Persistent link: https://www.econbiz.de/10013407609
Saved in:
6
Does seeing deviant other-tourist behavior matter? : the moderating role of travel companions
Su, LuJun
;
Cheng, Jin
;
Wen, Jun
;
Kozak, Metin
;
Teo, …
- In:
Tourism management : research, policies, practice
88
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013194486
Saved in:
7
An imitation game : supervisors’ influence on customer sweethearting
Ertz, Elias
;
Becker, Laura
;
Büttgen, Marion
- In:
The journal of services marketing
36
(
2022
)
3
,
pp. 432-444
Persistent link: https://www.econbiz.de/10013407512
Saved in:
8
Deviant customer behaviour : a perceived classification
Kurtulmuşoğlu, Feride Bahar
;
Altıntaş, Murat Hakan
; …
- In:
The marketing review
15
(
2015
)
4
,
pp. 483-502
Persistent link: https://www.econbiz.de/10011551339
Saved in:
9
Managing customer misbehavior : challenges and strategies
Harris, Lloyd C.
;
Daunt, Kate L.
- In:
The journal of services marketing
27
(
2013
)
4
,
pp. 281-293
Persistent link: https://www.econbiz.de/10009788853
Saved in:
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