Search Results - subject:"Customer dissatisfaction"

Consumer responses to the failure of self-service banking technology : moderating role of failure stability

Ammari, Nedra Bahri; Hsouna, Abir; Benabdallah, Mounia; … - In: International journal of bank marketing 40 (2022) 3, pp. 458-483

Persistent link: https://www.econbiz.de/10013396357

Who will stay with the brand after posting non-5/5 rating of purchase? : an empirical study of online consumer repurchase behavior

Ke, Dan; Zhang, Heci; Yu, Ning; Tu, Yanbin - In: Information systems and e-business management : ISeB 19 (2021) 2, pp. 405-437

Persistent link: https://www.econbiz.de/10012616912

Failure : perspectives and prospects in marketing and consumption theory

Kjeldgaard, Dannie; Nøjgaard, Mikkel; Hartmann, … - In: Marketing theory 21 (2021) 2, pp. 277-286

Persistent link: https://www.econbiz.de/10012520610

Cultural differences in a restaurant's communication with unsatisfied customers : the case of tripadvisor

Żbikowska, Agnieszka - In: Folia oeconomica Stetinensia : FOS 20 (2020) 2, pp. 485-493

Persistent link: https://www.econbiz.de/10012628191

An efficient airline seat reallocation algorithm considering customer dissatisfaction

Ko, Young Dae; Kwag, Sung Il; Oh, Yonghui - In: Journal of air transport management 85 (2020), pp. 1-10

Persistent link: https://www.econbiz.de/10012253149

Learning from own and others : the moderating role of performance aspiration

Rezvani, Erfan; Assaf, A. Georges; Uysal, Muzaffer; … - In: International journal of hospitality management 81 (2019), pp. 113-119

Persistent link: https://www.econbiz.de/10012128326

What do hotel customers complain about? : text analysis using structural topic model

Hu, Nan; Zhang, Ting; Gao, Baojun; Bose, Indranil - In: Tourism management : research, policies, practice 72 (2019), pp. 417-426

Persistent link: https://www.econbiz.de/10011996164

Customer dissatisfaction and delight: completely different concepts, or part of a satisfaction continuum?

Souca, Maria Luiza - In: Management & Marketing 9 (2014) 1

, which place emphasis on different aspects: customer dissatisfaction and customer delight. Observing that researchers still … be reached without the other, while customer dissatisfaction, despite common usage in research instruments, might not be …

Persistent link: https://www.econbiz.de/10011019878

Improving risk assessment for customer-oriented FMEA

Pisut Koomsap; Thuangporn Charoenchokdilok - In: Total quality management & business excellence : an … 29 (2018) 13, pp. 1563-1579

Persistent link: https://www.econbiz.de/10011962110

Nonlinear antecedents of customer satisfaction and loyalty in third-party logistics services (3PL)

Tontini, Gerson; Solberg Søilen, Klaus; Zanchett, Ricardo - In: Asia Pacific journal of marketing and logistics 29 (2017) 5, pp. 1116-1135

Persistent link: https://www.econbiz.de/10011796582

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