Search Results - subject:"Customer participation"

Knowledge intensive business service (KIBS) firms' use of visualization for customer participation and knowledge sharing during the service process

Clarke, Ann Højbjerg; Mortensen, Bo; Freytag, Per V. - In: Industrial marketing management : the international … 109 (2023), pp. 32-43

Persistent link: https://www.econbiz.de/10014282225

Mass customization : the role of consumer preference measurement, manufacturing flexibility and customer participation

Shi, Jingjing; Huang, Fang; Jia, Fang; Yang, Zhilin; … - In: Asia Pacific journal of marketing and logistics 35 (2023) 6, pp. 1366-1382

Persistent link: https://www.econbiz.de/10014286052

When does highlighting effort or talent in fitness service providers' performance lead to customer compliance? : The role of customers' implicit mindset

Park, Sangchul; Lee, Hyun-Woo; Nite, Calvin - In: Journal of service theory and practice 33 (2023) 1, pp. 89-109

Persistent link: https://www.econbiz.de/10014301945

Entrepreneurial orientation and new product performance in SMEs : the mediating role of customer participation

Morgan, Todd; Anokhin, Sergey - In: Journal of business research : JBR 164 (2023), pp. 1-11

Persistent link: https://www.econbiz.de/10014303799

Antecedents and consequences of effective customer participation : the role of customer education and service modularity

Shah, Syed Aamir Ali; Jajja, Muhammad Shakeel Sadiq; … - In: Journal of service theory and practice 33 (2023) 5, pp. 697-720

Persistent link: https://www.econbiz.de/10014339773

Commentary: strength-based co-design that EMPOWERs : lessons from codesigning with older adults

Aleti, Torgeir; Martin, Diane M.; Reid, Mike; Sheahan, Jacob - In: The journal of services marketing 37 (2023) 9, pp. 1105-1112

Purpose This study aims to address the existing gap in co-design frameworks by introducing the EMPOWER framework, a strength-based co-design methodological approach specifically designed to tackle the key empowerment challenges associated with co-designing alongside individuals experiencing...

Persistent link: https://www.econbiz.de/10014473530

Customer participation in service innovation using SNS smartphone apps : an investigation of the Indian hotel service industry

Sarmah, Bijoylaxmi; Shukla, Yupal; Chatterjee, Ravi; … - In: International journal of emerging markets 18 (2023) 9, pp. 2971-2992

Persistent link: https://www.econbiz.de/10014451774

Influence of customer participation on co-creation intention of brand value under social media

Lin, Mengfei; Wang, Zhihua; Chen, Chunfeng - In: Journal of information & knowledge management : JIKM 22 (2023) 5, pp. 1-24

Persistent link: https://www.econbiz.de/10014494596

Understanding customer participation in CSR activities : the impact of perceptions of CSR, affective commitment, brand equity, and corporate reputation

Kim, Yeonshin; Hur, Won-Moo; Lee, Luri - In: Journal of retailing and consumer services 75 (2023), pp. 1-10

Persistent link: https://www.econbiz.de/10014371801

Work more, pay more? : the impact of customer participation on customer pay-what-you-want payments

Van Vaerenbergh, Yves; Costers, Annelies; Van den … - In: Journal of service theory and practice 33 (2023) 6, pp. 820-841

Persistent link: https://www.econbiz.de/10014448122