Search Results - subject:"Employee Service"

The effect of internal knowledge transfer on the relationship between personality traits and employee service performance : a multilevel model

Yang, Mingjun; Luu Trong Tuan; Wang, Dan - In: Journal of knowledge management 28 (2024) 3, pp. 799-826

Persistent link: https://www.econbiz.de/10014496634

Revisiting the delight-loyalty link in a retail banking context : an emerging market perspective

Roberts-Lombard, Mornay; Makanyeza, Charles; Jaiyeoba, … - In: African journal of economic and management studies 15 (2024) 3, pp. 483-500

Persistent link: https://www.econbiz.de/10015064588

Authentic leadership : a source of tacit knowledge sharing and career competence in service sector

Yasin, Raheel; Ribeiro, Neuza; Atif, Muhammad; Ali, Ayesha - In: Leadership & organization development journal 45 (2024) 8, pp. 1335-1355

Persistent link: https://www.econbiz.de/10015077232

How transformational leadership impact on employee service innovation : the moderating effect of employee creative role identity

Liu, Quanhong; Nie, Yu - In: Leadership & organization development journal 45 (2024) 8, pp. 1301-1314

Persistent link: https://www.econbiz.de/10015077227

Linking leader humility with service performance : the role of service climate and customer mistreatment

Bahadur, Waseem; Ali, Ahsan - In: Asian business & management 22 (2023) 2, pp. 621-642

Persistent link: https://www.econbiz.de/10014327737

A relationship marketing perspective on delight, its antecedents and outcomes in a banking context

Svotwa, Tendai Douglas; Makanyeza, Charles; … - In: European business review 35 (2023) 3, pp. 306-336

Persistent link: https://www.econbiz.de/10014280577

Relationship between innovative leadership and employee service innovation behavior

Wu, Yu-Chi; Yang, Yi-feng; Hsu, Cheng-Se - In: Global journal of business research : GJBR 17 (2023) 1, pp. 17-24

Persistent link: https://www.econbiz.de/10014492017

High-performance human resource practices contributing to organisational outcomes in the service industry

Goyal, Charu; Patwardhan, Manoj - In: International journal of Indian culture and business … 30 (2023) 2, pp. 214-227

Persistent link: https://www.econbiz.de/10014443645

A two-path moderated mediation model of customer-driven service innovation

Xu, Feng Zeng; Ma, Emily Jintao; Zhang, Yun - In: The Cornell hospitality quarterly 64 (2023) 4, pp. 525-534

Persistent link: https://www.econbiz.de/10014381554

The impact of factors forming employee service attitude on service quality, customer satisfaction and loyalty in the hotel industry

Xin, Guan; Choi, Jeong-gil - In: Global Business & Finance Review (GBFR) 25 (2020) 3, pp. 84-95

Purpose: This study investigates the effects of hotel employees' service attitude on service quality and examines the relationships among hotel employees' service attitude, service quality, customer satisfaction, and loyalty. Design/methodology/approach: A survey was administered to hotel...

Persistent link: https://www.econbiz.de/10013185564