Over three hundred police officers from the District of Columbia were surveyed as they waited for court appearances. Although police officers were satisfied with their jobs, morale was low. Background and situational variables did not adequately predict satisfaction levels. Satisfaction levels...

The importance of tailoring TQM to the specific needs of organizations is well known. Shows the findings of a research programme that investigated which organizational factors are important to consider when implementing TQM. Questionnaires and structured interviews, involving the participation...

Reports on the results of a survey of 220 front‐line supervisors in Hong Kong using the job descriptive index (JDI) to investigate the perceived impact of total quality management (TQM) programmes on job satisfaction. Shows that the respondents were much less satisfied with the work dimension...

Examines mood state stress responses among a sample of Australian hospitality industry employees, together with relevant personality and attitudinal measures. Finds that high work satisfaction was associated with the major prominent mood states of cheerfulness and enthusiasm, whereas low work...

Reports the findings of recent empirical research into the job satisfaction of an original sample of 1,326 UK marketing managers. Provides data on the nature and sources of job satisfaction/dissatisfaction and on the assessment of the relative importance of various intrinsic (content) and...

Discusses the substantial increase in merger and acquisition (M & A) activity both domestically and internationally during the 1980s which, in contrast to previous waves of M & A activity, involved organizational marriages between organizations in the same area of business activity. As a result,...

Describes the changes that have taken place in the attitudes of the employees and the culture of a small Australian company as it moves towards total quality management (TQM). The company, MFB Products Pty Ltd, is based in Melbourne, employs 60 people and manufactures a range of racking systems,...

Provides information on effective teamworking based on a survey of UK private and public sector organizations. Examines the implications of the survey findings and identifies ways of refining and improving the survey instrument and process. Highlights the importance of practically using survey...

Describes an unusual quality improvement programme which started early in 1994 with a publishing company, MCB University Press. It points out the approach used, and progress made to date, 12 months on. The approach is described as insideout and outside‐in, meaning the focused creation of...