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Search: subject:"Employee empathy"
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Beziehungsmarketing
8
Customer satisfaction
8
Kundenzufriedenheit
8
Relationship marketing
8
Emotion
6
Employee empathy
5
Consumer behaviour
4
Konsumentenverhalten
4
Dienstleistungsqualität
3
Service quality
3
employee empathy
3
Arbeitsverhalten
2
Brand image
2
Brand management
2
Competence
2
Confidence
2
Kompetenz
2
Markenführung
2
Markenimage
2
USA
2
United States
2
Vertrauen
2
Work behaviour
2
brand reputation capabilities
2
competencies
2
service excellence
2
Arbeitszufriedenheit
1
Banking industry
1
Beschwerdemanagement
1
Brand
1
Brand equity
1
Brand love
1
Business ethics
1
Common method variance
1
Complaint management
1
Corporate services brands
1
Customer advocacy
1
Customer affective commitment
1
Customer delight
1
Customer empathy
1
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6
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Article
8
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Article in journal
8
Aufsatz in Zeitschrift
8
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English
8
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Coleman, Linda
2
De Villiers, Rouxelle
2
Iglesias, Oriol
2
Markovic, Stefan
2
Ali, Ahsan
1
Bahadur, Waseem
1
Choi, Laee
1
De Clerck, Bernard
1
Decock, Sofie
1
Hudders, Liselot
1
Khan, Ali Nawaz
1
Kim, Mi Ran
1
Kim, Soyeon
1
Nam The Tran
1
Ngo, Liem Viet
1
Paramita, Widya
1
Rialp Criado, Josep
1
Sierra, Vicenta
1
Singh, Jatinder Jit
1
Thi Nguyet Que Nguyen
1
Usman, Muhammad
1
Van Herck, Rebecca
1
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International journal of business and economics
2
International journal of business communication : IJBC ; a publication of the Association of Business Communication
1
Journal of business ethics : JOBE
1
Journal of business research : JBR
1
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
1
Journal of retailing and consumer services
1
Journal of service management
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ECONIS (ZBW)
8
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8
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1
The role of
employee
empathy
in forming brand love : customer delight and gratitude as mediators and power distance belief as a moderator
Choi, Laee
;
Kim, Mi Ran
;
Kim, Soyeon
- In:
Journal of service management
35
(
2024
)
3
,
pp. 381-407
Persistent link: https://www.econbiz.de/10015078009
Saved in:
2
The impact of
employee
empathy
on brand trust in organizational complaint response emails : a closer look at linguistic realization
Van Herck, Rebecca
;
Decock, Sofie
;
De Clerck, Bernard
; …
- In:
International journal of business communication : IJBC …
60
(
2023
)
4
,
pp. 1220-1266
Persistent link: https://www.econbiz.de/10014365724
Saved in:
3
Investigating the effect of
employee
empathy
on service loyalty : the mediating role of trust in and satisfaction with a service employee
Bahadur, Waseem
;
Khan, Ali Nawaz
;
Ali, Ahsan
;
Usman, …
- In:
Journal of relationship marketing : innovations and …
19
(
2020
)
3
,
pp. 229-252
Persistent link: https://www.econbiz.de/10012258657
Saved in:
4
It takes two to tango : the role of customer empathy and resources to improve the efficacy of frontline
employee
empathy
Ngo, Liem Viet
;
Thi Nguyet Que Nguyen
;
Nam The Tran
; …
- In:
Journal of retailing and consumer services
56
(
2020
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012389857
Saved in:
5
How does sensory brand experience influence brand equity? : considering the roles of customer satisfaction, customer affective commitment, and
employee
empathy
Iglesias, Oriol
;
Markovic, Stefan
;
Rialp Criado, Josep
- In:
Journal of business research : JBR
96
(
2019
),
pp. 343-354
Persistent link: https://www.econbiz.de/10011981068
Saved in:
6
How does the perceived ethicality of corporate services brands influence loyalty and positive word-of-mouth? : analyzing the roles of empathy, affective commitment, and perceived q...
Markovic, Stefan
;
Iglesias, Oriol
;
Singh, Jatinder Jit
; …
- In:
Journal of business ethics : JOBE
148
(
2018
)
4
,
pp. 721-740
Persistent link: https://www.econbiz.de/10011844265
Saved in:
7
Building internal competencies capabilities and capacity to deliver great customer experiences
De Villiers, Rouxelle
;
Coleman, Linda
- In:
International journal of business and economics
16
(
2017
)
2
,
pp. 167-169
Persistent link: https://www.econbiz.de/10011971481
Saved in:
8
Building internal competencies, capabilities, and capacity to deliver great customer experiences
De Villiers, Rouxelle
;
Coleman, Linda
- In:
International journal of business and economics
16
(
2017
)
3
,
pp. 319-321
Persistent link: https://www.econbiz.de/10011974037
Saved in:
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