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Search: subject:"Encounters"
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Service quality
64
Customer satisfaction
60
Dienstleistungsqualität
58
Consumer behaviour
56
Konsumentenverhalten
56
Kundenzufriedenheit
56
Customer service
55
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55
Service encounters
47
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26
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26
service encounters
23
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17
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17
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14
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10
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10
Cross-cultural management
9
Intercultural service encounters
9
Interkulturelles Management
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Retail trade
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Satisfaction
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Tourism
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Encounters
6
Hospital
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Krankenhaus
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Cross-cultural competence
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Cultural identity
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Emotions
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Interkulturelle Beziehungen
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Sharma, Piyush
8
Söderlund, Magnus
8
Gustafsson, Anders
4
Kim, Namwoon
4
Oikarinen, Eeva-Liisa
4
Sørensen, Flemming
4
Mattila, Anna S.
3
Mattsson, Jan
3
Miao, Li
3
Aksoy, Lerzan
2
Alexiadou, Chrysi
2
Almanza, Barbara
2
Anaya, Gerardo Joel
2
Andronikidis, Andreas
2
Bellou, Victoria
2
Buoye, Alexander
2
Caruelle, Delphine
2
Chiew, Tung Moi
2
Daskou, Sofia
2
Dasu, Sriram
2
De Zanet, Fabrice
2
Delcourt, Cécile
2
Foster, Carley
2
Furrer, Olivier
2
Gaur, Sanjaya Singh
2
Gremler, Dwayne D.
2
Gruber, Thorsten
2
Gummerus, Johanna
2
Herjanto, Halimin
2
Jagannathan, Srinath
2
Jensen, Jens Friis
2
Kleinaltenkamp, Michael
2
Konstas, Despina D.
2
Lariviere, Bart
2
Leo, Cheryl
2
Leonardo (Don) A.N. Dioko, Prof
2
Lervik-Olsen, Line
2
Liljander, Veronica
2
Lipkin, Michaela
2
Martin, Charles L.
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Department of Economics, University of California-Santa Barbara (UCSB)
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Journal of retailing and consumer services
8
Journal of business research : JBR
7
Journal of Services Marketing
6
Journal of service management
6
The journal of services marketing
6
Journal of Service Management
5
International journal of hospitality management
4
Worldwide Hospitality and Tourism Themes
4
Journal of service research
3
Industrial marketing management : the international journal for industrial and high-tech firms
2
Journal of Service Theory and Practice
2
Journal of consumer marketing
2
Journal of marketing
2
Journal of retailing
2
Journal of service theory and practice : JSTP
2
Journal of the Academy of Marketing Science
2
Journal of travel and tourism marketing
2
Organization studies : an international multidisciplinary journal devoted to the study of organizations, organizing, and the organized in and between societies
2
Research policy : policy, management and economic studies of science, technology and innovation
2
Services marketing quarterly
2
Technology mediated service encounters
2
The international review of retail, distribution and consumer research
2
The service industries journal
2
Tourism and hospitality research : THR
2
Tourism management : research, policies, practice
2
Tourism management perspectives : TMP
2
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2
Asia Pacific journal of marketing and logistics
1
Australasian marketing journal : AMJ ; official journal of the Australia-New Zealand Marketing Academy (ANZMAC)
1
Baltic journal of management : BJM
1
Business & information systems engineering : BISE ; the international journal of Wirtschaftsinformatik
1
Canadian journal of development studies
1
Comparative population studies : CPoS ; open acess journal of the Federal Institute for Population Research
1
Consumer Behavior in Tourism and Hospitality
1
Employee relations
1
European journal of marketing
1
European review of service economics and management
1
Health Policy
1
History of retailing and consumption
1
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
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ECONIS (ZBW)
115
Other ZBW resources
23
RePEc
17
BASE
3
EconStor
1
USB Cologne (EcoSocSci)
1
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61
Collaboration, physical proximity and serendipitous
encounters
: avoiding collaboration in a collaborative building
Irving, Gemma Louise
;
Ayoko, Oluremi B.
;
Ashkanasy, Neal M.
- In:
Organization studies : an international …
41
(
2020
)
8
,
pp. 1123-1146
Persistent link: https://www.econbiz.de/10012271319
Saved in:
62
The mediating effect of experiential value on tourist outcomes from encounter-based experiences
Barnes, Stuart J.
;
Mattsson, Jan
;
Sørensen, Flemming
; …
- In:
Journal of travel research : a quarterly publication of …
59
(
2020
)
2
,
pp. 367-380
Persistent link: https://www.econbiz.de/10012151681
Saved in:
63
Customer ethnic bias in service
encounters
Linzmajer, Marc
;
Brach, Simon
;
Walsh, Gianfranco
; …
- In:
Journal of service research
23
(
2020
)
2
,
pp. 194-210
Persistent link: https://www.econbiz.de/10012216633
Saved in:
64
Employee encouragement of self-disclosure in the service encounter and its impact on customer satisfaction
Söderlund, Magnus
- In:
Journal of retailing and consumer services
53
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012171941
Saved in:
65
Value creation and knowledge development in tourism experience
encounters
Sørensen, Flemming
;
Friis Jensen, Jens
- In:
Tourism management : research, policies, practice
46
(
2015
),
pp. 336-346
Persistent link: https://www.econbiz.de/10010486218
Saved in:
66
Returning good for evil : a study of customer incivility and extra-role customer service
Zhu, Julie N. Y.
;
Lam, Long W.
;
Lai, Jennifer Y. M.
- In:
International journal of hospitality management
81
(
2019
),
pp. 65-72
Persistent link: https://www.econbiz.de/10012128321
Saved in:
67
Resident attribution and tourist sStereotypes
Hsu, Cathy H. C.
;
Chen, Nan
- In:
Journal of hospitality & tourism research : JHTR ; the …
43
(
2019
)
4
,
pp. 489-516
Persistent link: https://www.econbiz.de/10012053039
Saved in:
68
Responding to bargaining moves in a digital era : refusals of offers on Mercado Libre Ecuador
Placencia, María E.
- In:
Technology mediated service encounters
,
(pp. 173-197)
.
2019
Persistent link: https://www.econbiz.de/10012057347
Saved in:
69
Relational practices on commercial Facebook wall interactions
Bou-Franch, Patricia
- In:
Technology mediated service encounters
,
(pp. 223-244)
.
2019
Persistent link: https://www.econbiz.de/10012057361
Saved in:
70
Building customer loyalty in intercultural service
encounters
: the role of service employees' cultural intelligence
Paparoidamis, Nicholas G.
;
Huong Thi Thanh Tran
; …
- In:
Journal of international marketing
27
(
2019
)
2
,
pp. 56-75
Persistent link: https://www.econbiz.de/10012060700
Saved in:
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