Wei, Wei; Hua, Nan; Fu, Xiaoxiao; Guchait, Priyanko - In: International Journal of Contemporary Hospitality Management 29 (2017) 12, pp. 3119-3137
Purpose Drawing upon an error management perspective, this study aims to examine how in the wake of an information … security breach, a hotel’s error management culture influences customer engagement behaviors and trust. The potential … Turk. Findings The findings from 235 former hotel guests show significant influences of error management culture on …