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Search: subject:"Frontline employees"
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Subject
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Frontline employees
86
Salespeople
78
Verkaufspersonal
78
Dienstleistungsqualität
63
Service quality
63
frontline employees
55
Arbeitskräfte
53
Job satisfaction
53
Workforce
53
Arbeitsverhalten
51
Arbeitszufriedenheit
51
Work behaviour
51
Relationship marketing
49
Beziehungsmarketing
48
Customer service
35
Kundenservice
35
Leistungsmotivation
31
Work motivation
31
Customer satisfaction
30
Kundenzufriedenheit
29
Dienstleistungssektor
26
Service industry
26
Consumer behaviour
24
Employee retention
24
Konsumentenverhalten
24
Mitarbeiterbindung
24
Emotion
23
Hospitality industry
16
Organizational behaviour
16
Verhalten in Organisationen
16
Gastgewerbe
15
Job performance
15
Arbeitsleistung
14
Hotel industry
14
Einzelhandel
13
Hotellerie
13
Retail trade
13
Führungsstil
11
Leadership style
11
Personality psychology
11
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Undetermined
127
Free
16
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Article
161
Book / Working Paper
5
Journal
1
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Article in journal
131
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research-article
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English
160
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7
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Groth, Markus
5
Aladwan, Khaled
4
Babakus, Emin
4
Fish, Alan
4
Yavas, Ugur
4
Bhanugopan, Ramudu
3
Black, William C.
3
Coelho, Filipe
3
Daskin, Mustafa
3
Folse, Judith Anne Garretson
3
Hartline, Michael D.
3
Jha, Sumi
3
Karatepe, Osman M.
3
Miao, Li
3
Patterson, Paul G.
3
Agnihotri, Raj
2
Ali, Fouzia Hadi
2
Barnes, Donald C.
2
Bharwani, Sonia
2
Bock, Dora Elizabeth
2
Borgh, Michel van der
2
Boukis, Achilleas
2
Brady, Michael K.
2
Buranapin, Siriwut
2
Christ-Brendemühl, Sonja
2
Collier, Joel E.
2
Fu, Xiaoxiao
2
Gabler, Colin B.
2
Garrelfs, Christopher
2
Gaur, Sanjaya Singh
2
Gouthier, Matthias H. J.
2
Guchait, Priyanko
2
Gutierrez, Leopoldo
2
Hennig-Thurau, Thorsten
2
Herjanto, Halimin
2
Huang, Zhuowei
2
Iyer, Rajesh
2
Jauhari, Vinnie
2
Johlke, Mark C.
2
Jong, Ad de
2
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Grupo de Estudos Monetários e Financeiros (GEMF), Faculdade de Economia
1
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Journal of service research
12
International journal of hospitality management
11
Journal of business research : JBR
9
Journal of service research : JSR
9
Journal of retailing
6
International Journal of Contemporary Hospitality Management
5
Journal of retailing and consumer services
5
International journal of contemporary hospitality management
4
Journal of Services Marketing
4
The journal of services marketing
4
International Journal of Bank Marketing
3
Journal of service management
3
Tourism management perspectives : TMP
3
International journal of bank marketing
2
International journal of retail and distribution management
2
Journal of Business Research
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of management studies : JMS
2
Journal of marketing
2
Journal of service theory and practice : JSTP
2
Journal of the Academy of Marketing Science
2
Personnel review
2
Psychology & marketing
2
The service industries journal
2
Tourism management : research, policies, practice
2
A Research Agenda for Service Marketing
1
Academia : revista Latinoamericana de administración
1
Asia Pacific Journal of Marketing and Logistics
1
Asia Pacific journal of marketing and logistics
1
Asia-Pacific Journal of Business Administration
1
Asia-Pacific journal of business administration
1
Creativity and Innovation Management
1
Creativity and innovation management
1
Employee Relations
1
Employee relations
1
European Journal of Marketing
1
European business review
1
European journal of marketing : EJM
1
European management journal
1
Frontiers of business research in China : selected publications from Chinese universities
1
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ECONIS (ZBW)
135
Other ZBW resources
22
RePEc
5
EconStor
3
BASE
2
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21
Do customer discounts affect
frontline
employees
?
Troebs, Cord-Christian
;
Wagner, Tillmann
;
Herzog, Walter
- In:
Journal of service research
24
(
2021
)
3
,
pp. 390-404
Persistent link: https://www.econbiz.de/10012592945
Saved in:
22
Enforcement of service rules by
frontline
employees
: a conceptual model and research propositions
Ifie, Kemefasu
;
Mousavi, Sahar
;
Xie, Junyi
- In:
Journal of business research : JBR
154
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013468745
Saved in:
23
Do goal orientations really influence performance?
Sousa, Carlos M. P.
;
Coelho, Filipe
;
Silva, Susana C.
- In:
International journal of retail and distribution management
51
(
2023
)
2
,
pp. 262-283
Persistent link: https://www.econbiz.de/10013552702
Saved in:
24
How and why (imagined) online reviews impact frontline retail encounters
Marder, Ben
;
Angell, Robert J.
;
Boyd, Eric
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 265-279
Persistent link: https://www.econbiz.de/10014321993
Saved in:
25
Customer influence on frontline employee work engagement
Yoo, Jaewon
;
Chen, Jing
;
Frankwick, Gary L.
- In:
International journal of bank marketing
41
(
2023
)
6
,
pp. 1443-1463
Persistent link: https://www.econbiz.de/10014332201
Saved in:
26
Workplace incivility and
frontline
employees
' capacity to satisfy customers : what stands in-between?
Nguyen Hong Quan
;
Vu Phuong Linh
;
Pham Ngoc Anh
;
Vu …
- In:
International journal of process management and …
15
(
2023
)
1
,
pp. 107-130
Persistent link: https://www.econbiz.de/10014334932
Saved in:
27
Empathetic creativity for
frontline
employees
in the age of service robots : conceptualization and scale development
Do, Khoa The
;
Gip, Huy
;
Guchait, Priyanko
;
Wang, Chen-Ya
; …
- In:
Journal of service management
34
(
2023
)
3
,
pp. 433-466
Persistent link: https://www.econbiz.de/10014338160
Saved in:
28
Perception of avatars nonverbal behaviors in virtual reality
Etienne, Elodie
;
Leclercq, Anne-Lise
;
Remacle, Angélique
; …
- In:
Psychology & marketing
40
(
2023
)
11
,
pp. 2464-2481
Persistent link: https://www.econbiz.de/10014432413
Saved in:
29
Frontline service employee research : integration of systematic literature reviews and recommendations for future scholarship
Subramony, Mahesh
;
Van Jaarsveld, Danielle
;
Nguyen, Helena
- In:
Journal of service management
34
(
2023
)
5
,
pp. 829-842
Persistent link: https://www.econbiz.de/10014456473
Saved in:
30
Vulnerability on the frontline : systematic review and meta-analysis of frontline employee vulnerability
Riedel, Aimee
;
Beatson, Amanda
;
Worsteling, Asha
; …
- In:
Journal of service management
34
(
2023
)
5
,
pp. 867-895
Persistent link: https://www.econbiz.de/10014456480
Saved in:
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