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Search: subject:"Frontline employees"
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Frontline employees
86
frontline employees
55
Customer service
49
Kundenservice
49
Relationship marketing
45
Beziehungsmarketing
44
Dienstleistungsqualität
44
Service quality
44
Job satisfaction
42
Salespeople
41
Verkaufspersonal
41
Arbeitszufriedenheit
40
Arbeitskräfte
36
Workforce
36
Arbeitsverhalten
32
Work behaviour
32
Customer satisfaction
31
Kundenzufriedenheit
30
Leistungsmotivation
25
Work motivation
25
Dienstleistungssektor
23
Service industry
23
Emotion
20
Employee retention
20
Mitarbeiterbindung
20
Consumer behaviour
16
Konsumentenverhalten
16
Tourism employees
15
Tourismusberufe
15
Einzelhandel
13
Retail trade
13
Führungsstil
11
Hotel industry
11
Leadership style
11
Hotellerie
10
Job performance
10
Arbeitsleistung
9
Creativity
9
Hospitality industry
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Innovation
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Undetermined
127
Free
16
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131
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research-article
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English
160
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Groth, Markus
5
Aladwan, Khaled
4
Babakus, Emin
4
Fish, Alan
4
Yavas, Ugur
4
Bhanugopan, Ramudu
3
Black, William C.
3
Coelho, Filipe
3
Daskin, Mustafa
3
Folse, Judith Anne Garretson
3
Hartline, Michael D.
3
Jha, Sumi
3
Karatepe, Osman M.
3
Miao, Li
3
Patterson, Paul G.
3
Agnihotri, Raj
2
Ali, Fouzia Hadi
2
Barnes, Donald C.
2
Bharwani, Sonia
2
Bock, Dora Elizabeth
2
Borgh, Michel van der
2
Boukis, Achilleas
2
Brady, Michael K.
2
Buranapin, Siriwut
2
Christ-Brendemühl, Sonja
2
Collier, Joel E.
2
Fu, Xiaoxiao
2
Gabler, Colin B.
2
Garrelfs, Christopher
2
Gaur, Sanjaya Singh
2
Gouthier, Matthias H. J.
2
Guchait, Priyanko
2
Gutierrez, Leopoldo
2
Hennig-Thurau, Thorsten
2
Herjanto, Halimin
2
Huang, Zhuowei
2
Iyer, Rajesh
2
Jauhari, Vinnie
2
Johlke, Mark C.
2
Jong, Ad de
2
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Grupo de Estudos Monetários e Financeiros (GEMF), Faculdade de Economia
1
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Journal of service research
12
International journal of hospitality management
11
Journal of business research : JBR
9
Journal of service research : JSR
9
Journal of retailing
6
International Journal of Contemporary Hospitality Management
5
Journal of retailing and consumer services
5
International journal of contemporary hospitality management
4
Journal of Services Marketing
4
The journal of services marketing
4
International Journal of Bank Marketing
3
Journal of service management
3
Tourism management perspectives : TMP
3
International journal of bank marketing
2
International journal of retail and distribution management
2
Journal of Business Research
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of management studies : JMS
2
Journal of marketing
2
Journal of service theory and practice : JSTP
2
Journal of the Academy of Marketing Science
2
Personnel review
2
Psychology & marketing
2
The service industries journal
2
Tourism management : research, policies, practice
2
A Research Agenda for Service Marketing
1
Academia : revista Latinoamericana de administración
1
Asia Pacific Journal of Marketing and Logistics
1
Asia Pacific journal of marketing and logistics
1
Asia-Pacific Journal of Business Administration
1
Asia-Pacific journal of business administration
1
Creativity and Innovation Management
1
Creativity and innovation management
1
Employee Relations
1
Employee relations
1
European Journal of Marketing
1
European business review
1
European journal of marketing : EJM
1
European management journal
1
Frontiers of business research in China : selected publications from Chinese universities
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ECONIS (ZBW)
135
Other ZBW resources
22
RePEc
5
EconStor
3
BASE
2
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61
Resourcing under tensions : how
frontline
employees
create resources to balance paradoxical tensions
Schneider, Anna
;
Bullinger, Bernadette
;
Brandl, Julia
- In:
Organization studies : an international …
42
(
2021
)
8
,
pp. 1291-1317
Persistent link: https://www.econbiz.de/10012608775
Saved in:
62
Matching the personal initiative capabilities of FLEs to their self-regulatory processes and the firm's initiative climate
Sok, Phyra
;
Danaher, Tracey S.
;
Sok, Keo Mony
- In:
Journal of retailing
97
(
2021
)
3
,
pp. 319-335
Persistent link: https://www.econbiz.de/10013256042
Saved in:
63
How digital visualizations shape strategy work on the frontlines
Azad, Bijan
;
Zablith, Fouad
- In:
Long range planning : LRP ; international journal of …
54
(
2021
)
5
,
pp. 1-23
Persistent link: https://www.econbiz.de/10013198125
Saved in:
64
The role of the service manager’s perceived career success in
frontline
employees
’ learning processes and service improvement
Jong, Ad de
;
Schepers, Jeroen J. L.
;
Lages, Cristiana R.
; …
- In:
Journal of business research : JBR
134
(
2021
),
pp. 601-617
Persistent link: https://www.econbiz.de/10012643924
Saved in:
65
Uncovering the dark side of gamification at work : impacts on engagement and well-being
Hammedi, Wafa
;
Leclercq, Thomas
;
Poncin, Ingrid
; …
- In:
Journal of business research : JBR
122
(
2021
),
pp. 256-269
Persistent link: https://www.econbiz.de/10012420401
Saved in:
66
Employees' attitudes toward corporate social responsibility programs : the influence of corporate frugality and polychronicity organizational capabilities
Velasco Vizcaíno, Franklin
;
Martin, Silvia L.
; …
- In:
Journal of business research : JBR
124
(
2021
),
pp. 538-546
Persistent link: https://www.econbiz.de/10012493923
Saved in:
67
Do mindfulness and perceived organizational support work? : fear of COVID-19 on restaurant
frontline
employees
' job insecurity and emotional exhaustion
Chen, Han
;
Eyoun, Khalid
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012495032
Saved in:
68
Frontline employee-driven innovation through suggestions in hospitality firms : the role of the employee’s creativity, knowledge, and motivation
González-González, Tamara
;
García-Almeida, Desiderio J.
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012495117
Saved in:
69
Four decades of frontline service employee research : an integrative bibliometric review
Subramony, Mahesh
;
Groth, Markus
;
Hu, Xinyu
;
Wu, Yu
- In:
Journal of service research
24
(
2021
)
2
,
pp. 230-248
Persistent link: https://www.econbiz.de/10012522538
Saved in:
70
Employee motivation to co-create value (EMCCV) : construction and validation of scale
Muhammad Amin
;
Shamim, Amjad
;
Zulkipli Ghazali
;
Khan, Imran
- In:
Journal of retailing and consumer services
58
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012431617
Saved in:
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