Zhong, Jianlan; Ma, Yizhong; Tu, Yiliu; Li, Xia - In: International Journal of Contemporary Hospitality Management 28 (2016) 11, pp. 2446-2472
relationship among QM practices, SCM practices, SCQ and hotel performance, and examined the effect of contextual variables. Design … positively related to SCQ, and consequently influence hotel performance. SCQ has the mediating effect between QM/SCM practices … and hotel performance. Contextual variables truly play a moderator between QM/SCM practices and SCQ. Research limitations …