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Search: subject:"Importance Performance Analysis"
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Customer satisfaction
73
Kundenzufriedenheit
72
Service quality
63
Dienstleistungsqualität
61
importance-performance analysis
49
Importance-performance analysis
45
Performance measurement
28
Performance-Messung
28
Quality management
24
Qualitätsmanagement
24
Tourism
23
Tourismus
23
Holiday behaviour
22
Urlaubsverhalten
22
Consumer behaviour
19
IPA
19
Konsumentenverhalten
19
Tourism industry
19
Tourismuswirtschaft
19
Importance-performance analysis (IPA)
16
Hotel industry
15
Hotellerie
15
service quality
15
Tourism marketing
14
Tourismusmarketing
14
importance performance analysis
14
China
10
Coronavirus
8
Destination management
8
Destinationsmanagement
8
Measurement
8
Higher education institution
7
Hochschule
7
Kano model
7
Messung
7
Taiwan
7
AHP approach
6
AHP-Verfahren
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Ecotourism
6
Gastronomie
6
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Undetermined
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Free
27
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Article
153
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3
Other
1
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Article in journal
128
Aufsatz in Zeitschrift
128
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4
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1
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English
134
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23
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Shahin, Arash
5
Suresh, M.
4
Wu, Hsin-Hung
4
Han, Heesup
3
Kim, Jinkyung Jenny
3
Lai, Ivan K. W.
3
Shieh, Jiunn-I
3
Tontini, Gerson
3
Albayrak, Tahir
2
Allbright, David
2
Altintas, Volkan
2
Charaf, Karim
2
Cho, Woo Jeong
2
Djeri, Lukrecija
2
Gao, Han
2
Goharshenasan, Ali
2
Gopakumar, Kavya
2
Grant, David B.
2
Hitchcock, Michael
2
Hu, Feng
2
Hu, Kai-Chieh
2
Huffman, Lynn
2
Jang, Da-hye
2
Joseph, Mathew
2
Kotsi, Filareti
2
Kotzab, Herbert
2
Lin, Zhibin
2
Luo, Chu
2
Nagy, Szabolcs
2
Oey, Elia
2
Panchapakesan Padma
2
Paramadini, Sabrina Ayu
2
Pike, Steven
2
Rahmouni, Ahmed Fath-Allah
2
Riviezzo, Angelo
2
Sekhon, Yasmin
2
Severt, Kimberly
2
Sheng, Xiaojing
2
Shirouyehzad, Hadi
2
Siguaw, Judy A.
2
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National Research University Higher School of Economics
1
ToKnowPress
1
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
1
Published in...
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Tourism management : research, policies, practice
16
International journal of hospitality management
7
International journal of productivity and quality management : IJPQM
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
Journal of travel and tourism marketing
5
Quality & Quantity: International Journal of Methodology
4
Tourism analysis : an interdisciplinary tourism & hospitality journal
4
International journal of quality & reliability management
3
Journal of air transport management
3
Tourism and hospitality research : the surrey quarterly review
3
Future Business Journal
2
Global business and finance review
2
International Journal of Financial Services Management
2
International journal of contemporary hospitality management
2
International journal of process management and benchmarking : IJPMB
2
International journal of services and operations management
2
Journal of hospitality marketing & management
2
Service business
2
The service industries journal
2
Tourism planning & development
2
Transport Policy
2
African journal of science, technology, innovation and development : AJSTID
1
American Journal of Business
1
Amfiteatru Economic Journal
1
Amfiteatru economic : an economic and business research periodical
1
Annals of Faculty of Economics
1
Australasian marketing journal
1
Benchmarking : an international journal ; BIJ
1
Business Systems Research
1
Business process management journal
1
Central European Business Review
1
Central European business review : CEBR
1
Ecological economics : the transdisciplinary journal of the International Society for Ecological Economics
1
Emerging markets finance & trade : a journal of the Society for the Study of Emerging Markets
1
Global Business & Finance Review (GBFR)
1
HSE Working papers
1
Human Capital without Borders: Knowledge and Learning for Quality of Life; Proceedings of the Management, Knowledge and Learning International Conference 2014
1
IEEE transactions on engineering management : EM
1
International Journal of Production Economics
1
International Journal of Services, Economics and Management
1
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ECONIS (ZBW)
128
RePEc
22
EconStor
5
BASE
1
Other ZBW resources
1
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111
An exploratory study of convention destination competitiveness from the attendees' perspective :
importance-performance
analysis
and repeated measures of MANOVA
Lee, Jumyong
;
Choi, Youngsoo
;
Breiter Terry, Deborah
- In:
Journal of hospitality & tourism research : JHTR ; the …
40
(
2016
)
5
,
pp. 589-610
Persistent link: https://www.econbiz.de/10011665504
Saved in:
112
Using modified IPA to define quality improvement strategies : a study of air-conditioning industry in Taiwan
Ho, Li-Hsing
;
Chang, Pi-Yun
;
Yen, Tieh-Min
- In:
The TQM journal : the international review of …
28
(
2016
)
2
,
pp. 180-194
Persistent link: https://www.econbiz.de/10011556481
Saved in:
113
Servicescape attributes and consumer well-being
Sheng, Xiaojing
;
Siguaw, Judy A.
;
Simpson, Penny M.
- In:
The journal of services marketing
30
(
2016
)
7
,
pp. 676-685
Persistent link: https://www.econbiz.de/10011590769
Saved in:
114
Combination of
importance-performance
analysis
and response surface methodology for enhancing satisfaction
Pak, Ro Jin
- In:
International journal of quality & reliability management
33
(
2016
)
6
,
pp. 792-803
Persistent link: https://www.econbiz.de/10011591159
Saved in:
115
A comparison of service quality attributes for stand-alone and resort-based luxury hotels in Macau : 3-dimensional
importance-performance
analysis
Lai, Ivan K. W.
;
Hitchcock, Michael
- In:
Tourism management : research, policies, practice
55
(
2016
),
pp. 139-159
Persistent link: https://www.econbiz.de/10011496308
Saved in:
116
Toward education and training the human resources : meeting the callenge through a joint-venture process approach between the public and private sectors
Rodrigues, Elsa P.
;
Gomes, Carlos Francisco
;
Yasin, …
- In:
International journal of process management and …
5
(
2015
)
4
,
pp. 387-407
Persistent link: https://www.econbiz.de/10011525598
Saved in:
117
Exploring drivers of student satisfaction and dissatisfactio : an assessment of impact-asymmetry and impact-range
Mikulić, Josip
;
Dužević, Ines
;
Baković, Tomislav
- In:
Total quality management & business excellence : an …
26
(
2015
)
11/12
,
pp. 1213-1225
Persistent link: https://www.econbiz.de/10011528225
Saved in:
118
A comparison study of multinational chain hotel employees' perceptions of corporate social responsibility in China and Korea
Kim, ChungAh
;
Kim, Sang Hyuck
;
Lee, Keon Hee
- In:
Emerging markets finance & trade : a journal of the …
51
(
2015
)
2
,
pp. 364-376
Persistent link: https://www.econbiz.de/10011391762
Saved in:
119
Measurement of visitors' satisfaction with public zoos in Korea using
importance-performance
analysis
Lee, Hyung-Sook
- In:
Tourism management : research, policies, practice
47
(
2015
),
pp. 251-260
Persistent link: https://www.econbiz.de/10010499449
Saved in:
120
Developing similarity based IPA under intuitionistic fuzzy sets to assess leisure bikeways
Chu, Chun-Hsiao
;
Guo, Yu-Jian
- In:
Tourism management : research, policies, practice
47
(
2015
),
pp. 47-57
Persistent link: https://www.econbiz.de/10010499517
Saved in:
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