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Search: subject:"Importance Performance Analysis"
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Subject
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Customer satisfaction
73
Kundenzufriedenheit
72
Service quality
63
Dienstleistungsqualität
61
importance-performance analysis
49
Importance-performance analysis
45
Performance measurement
28
Performance-Messung
28
Quality management
24
Qualitätsmanagement
24
Tourism
23
Tourismus
23
Holiday behaviour
22
Urlaubsverhalten
22
Consumer behaviour
19
IPA
19
Konsumentenverhalten
19
Tourism industry
19
Tourismuswirtschaft
19
Importance-performance analysis (IPA)
16
Hotel industry
15
Hotellerie
15
service quality
15
Tourism marketing
14
Tourismusmarketing
14
importance performance analysis
14
China
10
Coronavirus
8
Destination management
8
Destinationsmanagement
8
Measurement
8
Higher education institution
7
Hochschule
7
Kano model
7
Messung
7
Taiwan
7
AHP approach
6
AHP-Verfahren
6
Ecotourism
6
Gastronomie
6
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Undetermined
97
Free
27
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Article
153
Book / Working Paper
3
Other
1
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Article in journal
128
Aufsatz in Zeitschrift
128
Article
4
Case study
1
Conference Paper
1
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1
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1
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English
134
Undetermined
23
Author
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Shahin, Arash
5
Suresh, M.
4
Wu, Hsin-Hung
4
Han, Heesup
3
Kim, Jinkyung Jenny
3
Lai, Ivan K. W.
3
Shieh, Jiunn-I
3
Tontini, Gerson
3
Albayrak, Tahir
2
Allbright, David
2
Altintas, Volkan
2
Charaf, Karim
2
Cho, Woo Jeong
2
Djeri, Lukrecija
2
Gao, Han
2
Goharshenasan, Ali
2
Gopakumar, Kavya
2
Grant, David B.
2
Hitchcock, Michael
2
Hu, Feng
2
Hu, Kai-Chieh
2
Huffman, Lynn
2
Jang, Da-hye
2
Joseph, Mathew
2
Kotsi, Filareti
2
Kotzab, Herbert
2
Lin, Zhibin
2
Luo, Chu
2
Nagy, Szabolcs
2
Oey, Elia
2
Panchapakesan Padma
2
Paramadini, Sabrina Ayu
2
Pike, Steven
2
Rahmouni, Ahmed Fath-Allah
2
Riviezzo, Angelo
2
Sekhon, Yasmin
2
Severt, Kimberly
2
Sheng, Xiaojing
2
Shirouyehzad, Hadi
2
Siguaw, Judy A.
2
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Institution
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National Research University Higher School of Economics
1
ToKnowPress
1
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
1
Published in...
All
Tourism management : research, policies, practice
16
International journal of hospitality management
7
International journal of productivity and quality management : IJPQM
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
Journal of travel and tourism marketing
5
Quality & Quantity: International Journal of Methodology
4
Tourism analysis : an interdisciplinary tourism & hospitality journal
4
International journal of quality & reliability management
3
Journal of air transport management
3
Tourism and hospitality research : the surrey quarterly review
3
Future Business Journal
2
Global business and finance review
2
International Journal of Financial Services Management
2
International journal of contemporary hospitality management
2
International journal of process management and benchmarking : IJPMB
2
International journal of services and operations management
2
Journal of hospitality marketing & management
2
Service business
2
The service industries journal
2
Tourism planning & development
2
Transport Policy
2
African journal of science, technology, innovation and development : AJSTID
1
American Journal of Business
1
Amfiteatru Economic Journal
1
Amfiteatru economic : an economic and business research periodical
1
Annals of Faculty of Economics
1
Australasian marketing journal
1
Benchmarking : an international journal ; BIJ
1
Business Systems Research
1
Business process management journal
1
Central European Business Review
1
Central European business review : CEBR
1
Ecological economics : the transdisciplinary journal of the International Society for Ecological Economics
1
Emerging markets finance & trade : a journal of the Society for the Study of Emerging Markets
1
Global Business & Finance Review (GBFR)
1
HSE Working papers
1
Human Capital without Borders: Knowledge and Learning for Quality of Life; Proceedings of the Management, Knowledge and Learning International Conference 2014
1
IEEE transactions on engineering management : EM
1
International Journal of Production Economics
1
International Journal of Services, Economics and Management
1
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Source
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ECONIS (ZBW)
128
RePEc
22
EconStor
5
BASE
1
Other ZBW resources
1
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71
Stopover destination image : perceptions of Dubai, United Arab Emirates, among French and Australian travellers
Pike, Steven
;
Kotsi, Filareti
- In:
Journal of travel and tourism marketing
35
(
2018
)
9
,
pp. 1160-1174
Persistent link: https://www.econbiz.de/10011942054
Saved in:
72
Language facilitation for outbound Chinese tourists : importance-performance and gap analyses of New Zealand hotels
Ying, Tianyu
;
Wen, Jun
;
Wang, Liang
- In:
Journal of travel and tourism marketing
35
(
2018
)
9
,
pp. 1222-1233
Persistent link: https://www.econbiz.de/10011942079
Saved in:
73
An innovative service quality evaluation and improvement model
Chen, Li-Fei
;
Chen, Szu-Chi
;
Su, Chao-Ton
- In:
The service industries journal
38
(
2018
)
3/4
,
pp. 228-249
Persistent link: https://www.econbiz.de/10011848076
Saved in:
74
Classifying restaurant service quality attributes by using Kano model and IPA approach
Pai, Fan-Yun
;
Yeh, Tsu-Ming
;
Tang, Cheng-Yeh
- In:
Total quality management & business excellence : an …
29
(
2018
)
3
,
pp. 301-328
Persistent link: https://www.econbiz.de/10011854059
Saved in:
75
An advanced analytical framework for improving customer satisfaction : a case of air passengers
Lin, Zhibin
;
Vlachos, Ilias
- In:
Transportation research / E : an international journal
114
(
2018
),
pp. 185-195
Persistent link: https://www.econbiz.de/10011870628
Saved in:
76
Evaluating airline crisis management performance : the cases of flights GE222 and GE235 crash accidents
Chang, Yu-Hern
;
Yeh, Chung-Hsing
;
Wu, Pei-Syuan
- In:
Journal of air transport management
70
(
2018
),
pp. 62-72
Persistent link: https://www.econbiz.de/10011883660
Saved in:
77
Prioritising the needs of high speed internet subscribers using
importance
performance
analysis
: the case of Asia-Tech Company in Shiraz
Shahin, Arash
;
Zolfaghari, Samira
- In:
International journal of services and operations management
30
(
2018
)
2
,
pp. 137-150
Persistent link: https://www.econbiz.de/10011886145
Saved in:
78
An investigation of consumers’ perception of food safety in the restaurants
Liu, Pei
;
Lee, Yee Ming
- In:
International journal of hospitality management
73
(
2018
),
pp. 29-35
Persistent link: https://www.econbiz.de/10011886665
Saved in:
79
Importance-performance
analysis
of service quality dimensions for the Bangladeshi hotel industry
Mahbubar Rahman
;
Rafikul Islam
- In:
International journal of business and systems research
12
(
2018
)
4
,
pp. 365-390
Persistent link: https://www.econbiz.de/10011960592
Saved in:
80
Importance of destination marketing on image and familiarity
Hahm, Jeeyeon
;
Severt, Kimberly
- In:
Journal of hospitality and tourism insights
1
(
2018
)
1
,
pp. 37-53
Persistent link: https://www.econbiz.de/10011922030
Saved in:
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