Search Results - subject:"Importance Performance Analysis"

Classifying restaurant service quality attributes by using Kano model and IPA approach

Pai, Fan-Yun; Yeh, Tsu-Ming; Tang, Cheng-Yeh - In: Total quality management & business excellence : an … 29 (2018) 3, pp. 301-328

Persistent link: https://www.econbiz.de/10011854059

Prioritising the needs of high speed internet subscribers using importance performance analysis : the case of Asia-Tech Company in Shiraz

Shahin, Arash; Zolfaghari, Samira - In: International journal of services and operations management 30 (2018) 2, pp. 137-150

Persistent link: https://www.econbiz.de/10011886145

An investigation of consumers’ perception of food safety in the restaurants

Liu, Pei; Lee, Yee Ming - In: International journal of hospitality management 73 (2018), pp. 29-35

Persistent link: https://www.econbiz.de/10011886665

Importance-performance analysis of service quality dimensions for the Bangladeshi hotel industry

Mahbubar Rahman; Rafikul Islam - In: International journal of business and systems research 12 (2018) 4, pp. 365-390

Persistent link: https://www.econbiz.de/10011960592

An advanced analytical framework for improving customer satisfaction : a case of air passengers

Lin, Zhibin; Vlachos, Ilias - In: Transportation research / E : an international journal 114 (2018), pp. 185-195

Persistent link: https://www.econbiz.de/10011870628

Language facilitation for outbound Chinese tourists : importance-performance and gap analyses of New Zealand hotels

Ying, Tianyu; Wen, Jun; Wang, Liang - In: Journal of travel and tourism marketing 35 (2018) 9, pp. 1222-1233

Persistent link: https://www.econbiz.de/10011942079

Importance of destination marketing on image and familiarity

Hahm, Jeeyeon; Severt, Kimberly - In: Journal of hospitality and tourism insights 1 (2018) 1, pp. 37-53

Persistent link: https://www.econbiz.de/10011922030

VISITOR PERCEPTIONS OF THE ROLE OF TOUR GUIDES IN NATURAL RESOURCE MANAGEMENT AND SUSTAINABLE TOURISM

Koroglu, Ozlem; Guzel, Ozlem - In: Romanian Economic Business Review 8 (2013) 4.1, pp. 69-80

Undoubtedly, development of sustainable tourism activities is closely related to the protection of natural resources. Protection of natural resources is an important issue that should be taken seriously by the communities. Natural resource management includes sharing all the necessary...

Persistent link: https://www.econbiz.de/10011213606

Importance-performance analysis for internet stores: a system based on publicly available panel data

Pokryshevskaya, Elena; Antipov, Evgeny - National Research University Higher School of Economics - 2013

importance-performance analysis by deriving attribute importance indirectly using the Shapley Value decomposition of a first … demonstrate the diagnostic power of our approach by doing the actual importance-performance analysis for two of the stores. The …We demonstrate how publicly available ratings of Internet stores can be used to perform actionable importance-performance …

Persistent link: https://www.econbiz.de/10010720507

THE CONSTRUCTION OF IMPORTANCE-PERFORMANCE GRID IN TOURIST SERVICES RESEARCH WITHOUT THE DIRECT DETERMINATION OF THE ATTRIBUTES IMPORTANCE

Olimpia, Ban - In: Annals of Faculty of Economics 1 (2012) 1, pp. 474-480

importance of the quality attributes. The literature in the field regarding the importance-performance analysis is analysed and …

Persistent link: https://www.econbiz.de/10010607166