Shad, Zahra; Roghanian, Emad; Mojibian, Fatemeh - In: Journal of Industrial Engineering International 10 (2014), pp. 1-9
maximize customer satisfaction. Last researches used linear physical programming (LPP) procedure to optimize QFD; however, QFD … approach including analytic hierarchy process (AHP), QFD, and LPP to maximize overall customer satisfaction under uncertain … QFD method. LPP is used to obtain the optimal achievement level of the ECs and subsequently the customer satisfaction …