Search Results - subject:"Logistics service quality"

Examining the relationship between the level of logistics service quality, relationship quality and repurchase intention in e-retail sector of Pakistan

Khan, Muhammad Saqib; Wang, Haijun; Wang, Qing; Khan, Waseem - 2021

Persistent link: https://www.econbiz.de/10012593857

Effects of logistics service quality and price fairness on customer repurchase intention : the moderating role of cross-border e-commerce experiences

Do, Quynh Huong; Kim, Thai Young; Wang, Xueqin - In: Journal of retailing and consumer services 70 (2023), pp. 1-12

Persistent link: https://www.econbiz.de/10014239880

Logistics service quality in online shopping : a bibliometric analysis

Dhaigude, Soma Amol; Mohan, Bijuna C. - In: Journal of internet commerce 22 (2023) 1, pp. 157-188

Persistent link: https://www.econbiz.de/10013547784

A study of logistics service quality dimensions impacting customer satisfaction in instant food delivery : the Indian perspective

Khan, Mohd Ziyauddin - In: International journal of logistics economics and … 10 (2023) 2, pp. 109-123

Persistent link: https://www.econbiz.de/10014318411

Evaluation of fresh food logistics service quality using online customer reviews

Chen, Shan; Wang, Yibing; Han, Shuihua; Lim, Ming Kim - In: International journal of logistics : research and … 26 (2023) 8, pp. 917-933

Persistent link: https://www.econbiz.de/10014322171

Crowdsourced delivery and customer assessments of e-Logistics Service Quality : an appraisal theory perspective

Ta, Ha; Esper, Terry L.; Hofer, Adriana Rossiter; … - In: Journal of business logistics 44 (2023) 3, pp. 345-368

Persistent link: https://www.econbiz.de/10014343165

Decision analysis of warehouse productivity performance indicators to enhance logistics operational efficiency

Noorul Shaiful Fitri Abdul Rahman; Nur Hazwani Karim; … - In: The international journal of productivity and … 72 (2023) 4, pp. 962-985

Persistent link: https://www.econbiz.de/10014307700

The corporate culture's moderating effect on the logistics service quality and market flexibility relationship of Indonesian manufacturing companies

Hudayati, Ataina; Alsayegh, Maha Faisal; Rahman, … - In: Contemporary Economics 14 (2020) 4, pp. 501-512

The study attempted to assess the moderating role of corporate culture (CC) between the relationship of logistics (LQS) and market flexibility (MF) in Indonesian manufacturing context. Purposive sampling was used and data were collected from the 200 supply chain managers. Later, data subjected...

Persistent link: https://www.econbiz.de/10014544547

Toward a multi-sided model of service quality for logistics service providers

Wetzel, Philipp; Hofmann, Erik - In: Administrative Sciences 10 (2020) 4, pp. 1-24

The aim of this research was to identify quality discrepancies in the existing service offerings of logistics service providers (LSPs). A multi-sided model of service quality (SERVQUAL) highlighting existing gaps in service provision was developed. A qualitative case study approach was employed,...

Persistent link: https://www.econbiz.de/10012612209

Toward a multi-sided model of service quality for logistics service providers

Wetzel, Philipp; Hofmann, Erik - In: Administrative Sciences : open access journal 10 (2020) 4/79, pp. 1-24

Persistent link: https://www.econbiz.de/10012420986