Tandon, Urvashi; Kiran, Ravi; Sah, Ash - In: Nankai Business Review International 8 (2017) 3, pp. 266-288
on customer satisfaction, whereas perceived usability had a significant but negative impact on customer satisfaction … shopping in India. Design/methodology/approach The literature concerning major attributes of website functionality, perceived … usability, perceived usefulness and customer satisfaction in online retailing were reviewed. Data were collected from 365 …