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Search: subject:"Post-purchase"
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Customer service
3,018
Kundenservice
3,018
Beziehungsmarketing
1,124
Relationship marketing
1,124
Dienstleistungsqualität
1,113
Service quality
1,113
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988
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987
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802
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802
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370
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258
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145
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141
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141
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139
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130
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130
Bundling strategy
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128
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119
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119
Verkaufspersonal
119
Work behaviour
119
Qualitätsmanagement
101
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100
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100
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44
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43
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41
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24
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792
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Stauss, Bernd
19
Thomas, Oliver
14
Pepels, Werner
11
Gustafsson, Anders
10
Mattila, Anna S.
10
Wirtz, Jochen
10
Edvardsson, Bo
9
Fellmann, Michael
9
Van Vaerenbergh, Yves
9
Hinterhuber, Hans H.
8
Kumar, Anuj
8
Nüttgens, Markus
8
Walsh, Gianfranco
8
Barnes, Donald C.
7
Bliemel, Friedhelm
7
Fassott, Georg
7
Gouthier, Matthias
7
Helmke, Stefan
7
McColl-Kennedy, Janet R.
7
Miao, Li
7
Netessine, Serguei
7
Schlicker, Michael
7
Sharma, Piyush
7
Shin, Hyunju
7
Sirianni, Nancy J.
7
Söderlund, Magnus
7
Beatty, Sharon E.
6
Bowen, David E.
6
Collier, Joel E.
6
Dangelmaier, Wilhelm
6
Dixon, Matthew
6
Ellinger, Alexander E.
6
Gelbrich, Katja
6
Gierl, Heribert
6
Gremler, Dwayne D.
6
Groth, Markus
6
Gruber, Thorsten
6
Haas, Alexander
6
Luczak, Holger
6
Medler-Liraz, Hana
6
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Books on Demand GmbH <Norderstedt>
6
Springer Fachmedien Wiesbaden
6
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Institut für Technik der Betriebsführung
3
Verlag Dr. Kovač
3
Europäische Kommission
2
Fördergesellschaft Marketing an der Universität Augsburg
2
Harvard Graduate School of Business Administration
2
IGI Global
2
Kundendienstverband Deutschland
2
National Bureau of Economic Research
2
Nomos Verlagsgesellschaft
2
RWTH Aachen
2
Shaker Verlag
2
Université Paris-Dauphine (Paris IX)
2
Vivento-Customer-Services <Bonn>
2
AMACOM
1
Bergische Universität Wuppertal
1
Conference Board
1
DaimlerChrysler AG / Global Service & Parts
1
Deutsch-Französische Unternehmertage <2, 1997, Straßburg>
1
Deutscher Universitäts-Verlag GmbH
1
Deutschland / Bundesministerium für Verkehr, Bau- und Wohnungswesen
1
Dortmunder Energie- und Wasserversorgung GmbH
1
Droege & Comp. <Düsseldorf>
1
Duncker & Humblot
1
ESCP-EAP European School of Management
1
Eberhard Karls Universität Tübingen
1
Erasmus Research Institute of Management
1
Eric Cuvillier <Firma>
1
Europäische Kommission / Generaldirektion Wettbewerb
1
Europäischer Wirtschafts- und Sozialausschuss
1
Forschungsinstitut für Innovative Arbeitsgestaltung und Prävention
1
Forschungsinstitut für Rationalisierung e.V. an der RWTH Aachen
1
Forschungsstelle Automobilwirtschaft <Bamberg>
1
Forum Berufsbildung
1
Fraunhofer-Institut für Produktionstechnologie IPT
1
Friedrich-Schiller-Universität Jena
1
Förderkreis des Verbandes Deutscher Verkehrsunternehmen
1
GABAL-Verlag GmbH
1
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Journal of retailing and consumer services
79
The journal of services marketing
75
International journal of hospitality management
74
Journal of business research : JBR
64
SpringerLink / Bücher
38
Journal of service research : JSR
36
The service industries journal
33
Journal of service management
30
Journal of service research
27
International journal of contemporary hospitality management
23
Psychology & marketing
21
Services marketing quarterly
20
International journal of services and operations management
19
Gabler Edition Wissenschaft
17
Journal of hospitality marketing & management
17
Journal of retailing
17
Journal of the Academy of Marketing Science
17
Managing service quality : MSQ ; an international journal
17
Journal of service theory and practice
16
Europäische Hochschulschriften / 5
14
Journal of air transport management
14
Journal of service theory and practice : JSTP
14
Service business
14
Harvard-Business-Manager : das Wissen der Besten
13
Springer eBook Collection / Business and Economics
13
Aftersales in der Automobilwirtschaft : Konzepte für Ihren Erfolg
12
Die Zukunft des Customer Service : Analysen, Strategien, Konzeptionen
12
Industrial marketing management : the international journal for industrial and high-tech firms
12
International journal of production economics
12
International journal of quality and service sciences
12
Tourism management : research, policies, practice
12
International journal of consumer studies
11
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
11
Journal of marketing
11
Journal of travel and tourism marketing
11
The TQM journal : the international review of organizational improvement
11
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
11
European journal of marketing : EJM
10
European journal of operational research : EJOR
10
European research studies
10
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Source
All
ECONIS (ZBW)
3,079
RePEc
9
EconStor
3
BASE
1
Other ZBW resources
1
Showing
71
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3,093
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71
Customer expectations of unattended grocery delivery services : mapping forms and determinants
Olsson, John
;
Osman, Mary Catherine
;
Hellström, Daniel
; …
- In:
International journal of retail and distribution management
50
(
2022
)
13
,
pp. 1-16
Persistent link: https://www.econbiz.de/10013552634
Saved in:
72
Causes of customers' cognitive dissonance and product return frequency : a Malaysian packaged food context
Phang Ing Grace
;
Pei Ling, Ricadonna
;
Osman, Zaiton
- In:
Asian journal of business and accounting : AJBA
15
(
2022
)
2
,
pp. 173-203
Persistent link: https://www.econbiz.de/10013531191
Saved in:
73
Information needs matrix as a tool for improvement of customer service process in a manufacturing company : a case study
Ciechomski, Wiesław J.
;
Strojny, Szymon
- In:
European research studies
25
(
2022
)
2B
,
pp. 336-346
Persistent link: https://www.econbiz.de/10013532137
Saved in:
74
Standardisation of logistics customer service
Ciechomski, Wiesław J.
;
Strojny, Szymon
- In:
European research studies
25
(
2022
)
2B
,
pp. 347-358
Persistent link: https://www.econbiz.de/10013532138
Saved in:
75
Toward digital service-sales ambidexterity in industrial firms : a microfoundations perspective
Classen, Moritz
-
2022
Persistent link: https://www.econbiz.de/10013348897
Saved in:
76
A cross-national service strategy to manage product returns : e-tailers' return policies and the legitimating role of the institutional environment
Gäthke, Jana
;
Gelbrich, Katja
;
Chen, Shan
- In:
Journal of service research
25
(
2022
)
3
,
pp. 402-421
Persistent link: https://www.econbiz.de/10013395973
Saved in:
77
The effect of service failure on customer loyalty through customer forgiveness and service recovery as mediation variables : a study on go-car in Surabaya
Laili, Ivatul
;
Sumiati
;
Sudjatno
-
2022
Persistent link: https://www.econbiz.de/10013397528
Saved in:
78
The deployment of chatbot to improve customer service in higher education institutions during COVID-19
Gonçalves, Gustavo Silva
;
Ribeiro, Thiago de Luca
; …
- In:
International journal of innovation : IJI journal
10
(
2022
)
1
,
pp. 178-203
Persistent link: https://www.econbiz.de/10013473310
Saved in:
79
The perils of pleasing : innovation-stifling effects of customized service provision
Janssen, Matthijs J.
;
Frenken, Koen
;
Tur, Elena M.
; …
- In:
Journal of evolutionary economics
32
(
2022
)
4
,
pp. 1231-1264
Persistent link: https://www.econbiz.de/10013441899
Saved in:
80
How Royal Caribbean navigates stormy seas : a customer value analysis
Weinstein, Art
;
Bishard, Autumn
;
Flack, Rebecca
; …
- In:
Journal of creating value
8
(
2022
)
1
,
pp. 71-83
Persistent link: https://www.econbiz.de/10014581000
Saved in:
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