Chandler, Jennifer; Chen, Steven - In: Journal of Service Theory and Practice 25 (2015) 2, pp. 220-239
Purpose – The purpose of this paper is to, first, make explicit the theoretical link between prosumers and co …-creation as articulated in the service-dominant logic framework. The authors re-examine the contributions of prosumers to service … experiences with the intent of clarifying how prosumers act as co-creators of value. The second purpose of this study is to …