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  • Search: subject:"Service Productivity"
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Year of publication
Subject
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Service productivity 21 Dienstleistungssektor 19 Productivity 19 Service industry 19 Produktivität 17 Dienstleistungsqualität 15 Service quality 15 Dienstleistung 10 Services 10 service productivity 8 Customer satisfaction 5 customer satisfaction 5 Data envelopment analysis 4 Data-Envelopment-Analyse 4 Germany 4 Kundenzufriedenheit 4 Performance measurement 4 Performance-Messung 4 Arbeitszufriedenheit 3 Deutschland 3 Job satisfaction 3 Artificial intelligence 2 Artificial intelligence platforms 2 Blockchain systems 2 Bundling strategy 2 Business process management 2 Dienstleistungsinnovation 2 Digital platforms 2 Employee engagement 2 Employee satisfaction 2 Frontline employees 2 Frontline service employees 2 Human resource management 2 Hyper-personalized services 2 Industrial services 2 Innovation 2 Innovation management 2 Innovationsmanagement 2 Learning 2 Leistungsbündel 2
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Online availability
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Undetermined 22 Free 5
Type of publication
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Article 32 Book / Working Paper 2
Type of publication (narrower categories)
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Article in journal 19 Aufsatz in Zeitschrift 19 research-article 4 Article 1 Aufsatz im Buch 1 Book section 1 Conference paper 1 Graue Literatur 1 Konferenzbeitrag 1 Non-commercial literature 1 Working Paper 1 conceptual-paper 1
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Language
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English 28 Undetermined 6
Author
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Calabrese, Armando 3 Becker, Michael 2 Dobmeier, Mirjam 2 Fleming, David E. 2 Grönroos, Christian 2 Harris, Eric G. 2 Hofmeister, Johannes 2 Kanbach, Dominik K. 2 Klingner, Stephan 2 Mattila, Juri 2 Mucha, Tomasz 2 Ngo, Liem Viet 2 Ojasalo, Katri 2 Patterson, Paul G. 2 Pravemann, Stephanie 2 Rust, Roland T. 2 Seppäläinen, Timo O. 2 Yalley, Andrews Agya 2 Agya Yalley, Andrews 1 Ananda, Jayanath 1 Anh Thi Tu Le 1 Aspara, Jaakko 1 Becker, Jörg 1 Beverungen, Daniel 1 Chan, Wai Kin Victor 1 Choi, Kanghwa 1 Chung, Tuck Siong 1 Ha Thu Nguyen 1 Hogreve, Jens 1 Hsu, Cheng 1 Huang, Ming-hui 1 Indrianti, Nur 1 Jeong, Ji Young 1 Klein, Jan F. 1 Knackstedt, Ralf 1 Kohtamäki and Petri Helo, Marko 1 Kraus, Sascha 1 Lacerda, Daniel Pacheco 1 Lee, Donhee 1 Lee, Jenny (Jiyeon) 1
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Published in...
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The service industries journal 2 Benchmarking : an international journal ; BIJ 1 Benchmarking: An International Journal 1 ETLA Working Papers 1 ETLA working papers 1 European Journal of Marketing 1 European journal of marketing : EJM 1 Information systems and e-business management : ISeB 1 International Area Studies Review 1 International Journal of Production Economics 1 International Journal of Productivity and Performance Management 1 International Journal of Quality and Service Sciences 1 International Journal of Services, Economics and Management 1 International journal of production economics 1 International journal of production research 1 International journal of productivity and quality management : IJPQM 1 International journal of quality and service sciences 1 Journal of Services Marketing 1 Journal of business market management : JBM 1 Journal of productivity analysis 1 Journal of service research : JSR 1 Management Science 1 Marketing Science 1 Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences 1 Operations management research : OMR ; advancing practice through theory 1 Review of managerial science : RMS 1 Service Science 1 Service business 1 Services marketing quarterly 1 The African context of business and society 1 The international journal of productivity and performance management : IJPPM 1 The journal of services marketing 1 jbm - Journal of Business Market Management 1
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Source
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ECONIS (ZBW) 21 RePEc 6 Other ZBW resources 5 EconStor 2
Showing 1 - 10 of 34
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Measuring and managing service productivity : a meta-analysis
Hofmeister, Johannes; Kanbach, Dominik K.; Hogreve, Jens - In: Review of managerial science : RMS 18 (2024) 3, pp. 739-775
Persistent link: https://www.econbiz.de/10014551504
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Beyond AI, blockchain systems, and digital platforms: Digitalization unlocks mass hyper-personalization and mass servitization
Seppäläinen, Timo O.; Mucha, Tomasz; Mattila, Juri - 2023
The ever-progressing digitalization of the economy and society is unlocking new opportunities for organizations engaging in services. We are in the middle of a transformation of the service sector that can be likened to the advent of mass production in the 1940s. Based on recent advances and...
Persistent link: https://www.econbiz.de/10014329407
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Beyond AI, blockchain systems, and digital platforms : digitalization unlocks mass hyper-personalization and mass servitization
Seppäläinen, Timo O.; Mucha, Tomasz; Mattila, Juri - 2023
The ever-progressing digitalization of the economy and society is unlocking new opportunities for organizations engaging in services. We are in the middle of a transformation of the service sector that can be likened to the advent of mass production in the 1940s. Based on recent advances and...
Persistent link: https://www.econbiz.de/10014286169
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Exploring outsourcing service productivity from the buyer and supplier perspective : a case analysis in the fleet maintenance industry
Marques, Rafael; Teixeira, Rafael; Lacerda, Daniel Pacheco - In: Operations management research : OMR ; advancing … 16 (2023) 2, pp. 853-867
Persistent link: https://www.econbiz.de/10014330380
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Drivers of service productivity in the hospitality industry : a customer perspective
Ha Thu Nguyen; Anh Thi Tu Le; Truong Trong Hoang - In: International journal of productivity and quality … 39 (2023) 4, pp. 464-489
Persistent link: https://www.econbiz.de/10014364110
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Managing service productivity in Sub-Saharan African banks : the case of Nigerian knowledge workers
Olekanma, Obafemi Onyedikachi - In: The African context of business and society, (pp. 55-76). 2022
Persistent link: https://www.econbiz.de/10013476815
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Combining strategies for high service productivity with successful service innovation
Hofmeister, Johannes; Schneider, Malte H. G.; Kanbach, … - In: The service industries journal 42 (2022) 11/12, pp. 948-971
Persistent link: https://www.econbiz.de/10013362159
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Service productivity, satisfaction, and the impact on service firm performance
Rew, Dongjun; Siguaw, Judy A.; Sheng, Xiaojing - In: Services marketing quarterly 41 (2020) 4, pp. 344-357
Persistent link: https://www.econbiz.de/10012607279
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Understanding and managing service productivity: A literature review
Dobmeier, Mirjam - In: jbm - Journal of Business Market Management 9 (2016) 1, pp. 518-540
effectiveness is service productivity. This article gives a review on how service productivity is conceptually defined and … empirically analyzed. The objective is to get a finer-grained understanding on service productivity, especially on how efficiency … and effectiveness are interrelated ad which and how antecedents affect service productivity. In doing so, several insights …
Persistent link: https://www.econbiz.de/10011582830
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Cover Image
Understanding and managing service productivity : a literature review
Dobmeier, Mirjam - In: Journal of business market management : JBM 9 (2016) 1, pp. 518-540
effectiveness is service productivity. This article gives a review on how service productivity is conceptually defined and … empirically analyzed. The objective is to get a finer-grained understanding on service productivity, especially on how efficiency … and effectiveness are interrelated ad which and how antecedents affect service productivity. In doing so, several insights …
Persistent link: https://www.econbiz.de/10011525909
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