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Search: subject:"Service criticality"
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Service criticality
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Accent-service congruence
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Beziehungsmarketing
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Chatbot failure
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Hammerschmidt, Maik
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European journal of marketing
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Journal of service management
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Trust me, I'm a bot : repercussions of chatbot disclosure in different service frontline settings
Mozafari, Nika
;
Weiger, Welf Hermann
;
Hammerschmidt, Maik
- In:
Journal of service management
33
(
2022
)
2
,
pp. 221-245
Persistent link: https://www.econbiz.de/10012880725
Saved in:
2
When does service employee's accent matter? : examining the moderating effect of service type,
service
criticality
and accent service congruence
Hill, Sally Rao
;
Tombs, Alastair G.
- In:
European journal of marketing
56
(
2022
)
7
,
pp. 1985-2013
Persistent link: https://www.econbiz.de/10013352675
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