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Search: subject:"Service encounter"
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Subject
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Service encounter
119
Service quality
119
Dienstleistungsqualität
115
Customer service
97
Customer satisfaction
96
Kundenservice
96
Kundenzufriedenheit
93
Consumer behaviour
79
Konsumentenverhalten
77
Beziehungsmarketing
43
Relationship marketing
43
service encounter
41
Dienstleistungssektor
27
Service industry
27
Services
27
Dienstleistung
26
Emotion
25
Cross-cultural management
11
Gastgewerbe
11
Hospital
11
Hospitality industry
11
Interkulturelles Management
11
Robot
11
Roboter
11
Einzelhandel
10
Krankenhaus
10
Retail trade
10
Satisfaction
10
Service management
10
Customer experience
9
Dienstleistungsmanagement
9
Experiment
9
Salespeople
9
Verkaufspersonal
9
Gastronomie
8
Hotel industry
8
Hotellerie
8
Perception
8
Restaurant industry
8
customer satisfaction
8
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Online availability
All
Undetermined
163
Free
14
Type of publication
All
Article
202
Book / Working Paper
7
Type of publication (narrower categories)
All
Article in journal
149
Aufsatz in Zeitschrift
149
research-article
32
Aufsatz im Buch
5
Book section
5
Hochschulschrift
3
conceptual-paper
3
viewpoint
2
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Language
All
English
195
Undetermined
12
German
2
Author
All
Osei-Frimpong, Kofi
7
Sharma, Piyush
5
Svensson, Göran
5
Padin, Carmen
4
Patterson, Paul G.
4
De Keyser, Arne
3
Delcourt, Cécile
3
Gremler, Dwayne D.
3
Gustafsson, Anders
3
Han, Heesup
3
Holmqvist, Jonas
3
Lee, Hye Eun
3
Lorenz, Melanie P.
3
Mattila, Anna S.
3
Prentice, Catherine
3
Tariq, Ayesha
3
Van Vaerenbergh, Yves
3
Abney, Alexandra K.
2
Alkire, Linda
2
Asante, Daniel
2
Asante, Eric Adom
2
Ball, Joan
2
Bennett, Keri
2
Bruce, Helen L.
2
Bulchand-Gidumal, Jacques
2
Buoye, Alexander
2
Chen, Shu-Ching
2
De Meyer-Heydenrych, Christine F.
2
Dubinsky, Alan J.
2
Dzenkovska, Julija
2
Faltl, Martin
2
Fan, Alei
2
Guo, Lin
2
Hasan, Fuad
2
Heidig, Wibke
2
Hoffman, K. Douglas
2
Hwang, Jinsoo
2
Hwang, Joyce Hyunjoo
2
Israel, D.
2
Iyer, Pramod
2
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Institution
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Facultatea de Administraţie Publică, Şcoala Naţională de Studii Politice şi Administrative (SNSPA)
1
HAL
1
Université Paris-Dauphine (Paris IX)
1
Université de Bourgogne - CREGO EA7317 Centre de recherches en gestion des organisations
1
Published in...
All
The journal of services marketing
23
International journal of hospitality management
16
Journal of business research : JBR
11
Journal of retailing and consumer services
11
Journal of Services Marketing
10
International journal of contemporary hospitality management
6
Journal of service management
6
International Journal of Contemporary Hospitality Management
5
The service industries journal
5
International Journal of Culture, Tourism and Hospitality Research
4
Journal of Service Management
4
Journal of hospitality marketing & management
4
Journal of service theory and practice : JSTP
4
International Journal of Pharmaceutical and Healthcare Marketing
3
International journal of pharmaceutical and healthcare marketing : IJPHM
3
Journal of Service Theory and Practice
3
Journal of service research
3
Journal of service research : JSR
3
Service business
3
The Cornell hospitality quarterly
3
The international review of retail, distribution and consumer research
3
A Research Agenda for Service Marketing
2
Beiträge zur empirischen Marketing- und Vertriebsforschung
2
International journal of services, economics and management
2
Journal of service theory and practice
2
Journal of travel and tourism marketing
2
Services marketing quarterly
2
Springer eBook Collection
2
Technological forecasting & social change : an international journal
2
Tourism management : research, policies, practice
2
Tržište/Market
2
AMS review : official publication of the Academy of Marketing Science
1
Advances in industrial and labor relations
1
Apas Papers
1
Australasian marketing journal
1
Australian journal of management
1
Baltic Journal of Economic Studies
1
Business horizons
1
Chinese management studies
1
Co-creation and well-being in tourism
1
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Source
All
ECONIS (ZBW)
157
Other ZBW resources
38
RePEc
13
BASE
1
Showing
1
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10
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209
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1
Serving customers through chatbots : positive and negative effects on customer experience
Ranieri, Angelo
;
Di Bernardo, Irene
;
Mele, Cristina
- In:
Journal of service theory and practice
34
(
2024
)
2
,
pp. 191-215
Persistent link: https://www.econbiz.de/10014526066
Saved in:
2
Digital natives on the rise : a systematic literature review on generation Z's engagement with RAISA technologies in hospitality services
Fu, Mengni
;
Fraser, Barry
;
Arcodia, Charles
- In:
International journal of hospitality management
122
(
2024
),
pp. 1-18
Persistent link: https://www.econbiz.de/10015072459
Saved in:
3
Providing positive individuating information to reduce stereotype-based negativity in service encounters
Smith, Nicholas A.
;
Martinez, Larry
;
Xu, Shi
; …
- In:
The Cornell hospitality quarterly
64
(
2023
)
3
,
pp. 307-321
Persistent link: https://www.econbiz.de/10014312195
Saved in:
4
The service triad : an empirical study of service robots, customers and frontline employees
Odekerken-Schröder, Gaby
;
Mennens, Kars
;
Steins, Mark
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 246-292
Persistent link: https://www.econbiz.de/10012880726
Saved in:
5
Service robots, agency and embarrassing service encounters
Pitardi, Valentina
;
Wirtz, Jochen
;
Paluch, Stefanie
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 389-414
Persistent link: https://www.econbiz.de/10012880733
Saved in:
6
The hard-working virtual agent in the
service
encounter
boosts customer satisfaction
Söderlund, Magnus
;
Oikarinen, Eeva-Liisa
;
Teck Ming Tan
- In:
The international review of retail, distribution and …
32
(
2022
)
4
,
pp. 388-404
Persistent link: https://www.econbiz.de/10013411669
Saved in:
7
A comparative analysis of contactless e-service encounters in online platforms
Lee, Sang M.
;
Hong, Soon Goo
;
Lee, Donhee
- In:
Service business
18
(
2024
)
1
,
pp. 1-26
Persistent link: https://www.econbiz.de/10014504707
Saved in:
8
Mobile payment and service interaction : change and chance for delivering service in mobile payment checkout
Li, Rongyu
;
Liu, Yiran
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 128-152
Persistent link: https://www.econbiz.de/10014513543
Saved in:
9
Young customer responses to service robots vs. Humans in luxury retail : a multidisciplinary approach
Rancati, Gaia
;
Bartolotta, Sabrina
;
Mauri, Maurizio
; …
- In:
Marketing : ZFP ; journal of research and management
46
(
2024
)
2
,
pp. 3-19
Persistent link: https://www.econbiz.de/10014632883
Saved in:
10
How to infuse mobile technologies in frontline service encounters? : an experimental analysis of customer perceptions of service competence
Röding, Tobias
;
Wagner, Gerhard
;
Steinmann, Sascha
; …
- In:
The international review of retail, distribution and …
34
(
2024
)
2
,
pp. 183-200
Persistent link: https://www.econbiz.de/10014559011
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