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Search: subject:"Service quality"
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Subject
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Service quality
20,656
Dienstleistungsqualität
20,474
Customer satisfaction
6,162
Kundenzufriedenheit
6,123
Konsumentenverhalten
4,241
Consumer behaviour
4,240
Relationship marketing
3,835
Beziehungsmarketing
3,834
Qualitätsmanagement
2,519
Quality management
2,473
Wirtschaftsprüfung
2,433
Financial audit
2,431
Krankenhaus
1,776
Hospital
1,772
Health care
1,529
Gesundheitsversorgung
1,508
United States
1,360
USA
1,358
Gesundheitswesen
1,227
Health care system
1,212
Product quality
1,179
Produktqualität
1,179
service quality
1,161
Customer service
1,106
Kundenservice
1,104
Theorie
1,095
Theory
1,095
Dienstleistungssektor
1,030
Service industry
1,028
Deutschland
917
Germany
908
Beschwerdemanagement
790
Complaint management
790
Hotel industry
783
Hotellerie
782
Schule
719
School
718
Electronic Commerce
682
Hochschule
682
E-commerce
681
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All
Undetermined
7,566
Free
5,163
Type of publication
All
Article
15,509
Book / Working Paper
5,817
Journal
14
Other
8
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All
Article in journal
13,854
Aufsatz in Zeitschrift
13,854
Graue Literatur
1,613
Non-commercial literature
1,613
Working Paper
1,355
Arbeitspapier
1,336
Aufsatz im Buch
1,063
Book section
1,063
Hochschulschrift
518
Thesis
411
Collection of articles of several authors
227
Sammelwerk
227
Conference paper
159
Konferenzbeitrag
159
Case study
155
Fallstudie
155
Article
119
Aufsatzsammlung
100
Konferenzschrift
91
Conference proceedings
60
Bibliografie enthalten
57
Bibliography included
57
Collection of articles written by one author
56
Sammlung
56
Amtsdruckschrift
55
Government document
55
Reprint
18
Lehrbuch
17
Textbook
15
Systematic review
14
Übersichtsarbeit
14
Forschungsbericht
13
Guidebook
13
Ratgeber
13
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12
Handbuch
12
Bibliografie
9
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8
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8
Interview
6
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English
19,389
German
1,349
Undetermined
525
French
34
Spanish
22
Italian
10
Russian
10
Lithuanian
8
Swedish
6
Polish
5
Finnish
4
Danish
3
Dutch
3
Indonesian
2
Czech
1
Hungarian
1
Portuguese
1
Romanian
1
Vietnamese
1
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Author
All
Siciliani, Luigi
73
Propper, Carol
52
Bruhn, Manfred
49
Straume, Odd Rune
49
Hanushek, Eric Alan
45
Rivkin, Steven G.
43
Han, Heesup
42
Prybutok, Victor R.
40
Mattila, Anna S.
39
Gravelle, Hugh
35
Brekke, Kurt R.
34
Prentice, Catherine
33
McColl-Kennedy, Janet R.
29
Pathak, Parag A.
29
Hanushek, Eric A.
28
Staiger, Douglas
28
Rockoff, Jonah E.
27
Shahin, Arash
27
Usman, Osly
27
Figlio, David N.
26
Edvardsson, Bo
24
Kane, Thomas J.
24
Van Reenen, John
23
Knechel, W. Robert
22
Gaynor, Martin
21
Grabowski, David C.
21
Gruber, Jonathan
21
Li, Chan
21
Sharma, Piyush
21
Sparks, Beverley
21
Das, Jishnu
20
Kain, John F.
20
Balaji, M. S.
19
Michas, Paul N.
19
Zhang, Min
19
Benkenstein, Martin
18
Chi, Wuchun
18
Gil Saura, Irene
18
Lisic, Ling Lei
18
Omer, Thomas C.
18
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Institution
All
National Bureau of Economic Research
177
OECD
36
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
29
International Monetary Fund (IMF)
27
International Monetary Fund
24
IGI Global
21
Springer Fachmedien Wiesbaden
19
World Bank
18
Hochschulrektorenkonferenz
17
World Bank Group
12
Verlag Dr. Kovač
9
Nomos Verlagsgesellschaft
8
Europäische Kommission
6
Economics Research, World Bank Group
5
HAL
5
OECD / International Transport Forum
5
Siauliai University
5
Taylor and Francis.
5
Edward Elgar Publishing
4
European Centre for the Development of Vocational Training
4
Weltbank
4
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
4
Books on Demand GmbH <Norderstedt>
3
European Conference of Ministers of Transport
3
European Foundation for the Improvement of Living and Working Conditions
3
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
3
Shaker Verlag
3
ToKnowPress
3
USA / General Accounting Office
3
United States / Congress / House / Committee on the Budget / Task Force on Education and Employment
3
Universität Potsdam
3
Universität Ulm
3
Bad Orber Gespräche <10., 2005, Berlin>
2
Bund-Länder-Kommission für Bildungsplanung und Forschungsförderung
2
CESifo
2
Centralʹnyj bank Rossijskoj Federacii
2
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
2
Christian-Albrechts-Universität zu Kiel
2
Department of Health, Education, and Welfare
2
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Published in...
All
International journal of hospitality management
403
Journal of retailing and consumer services
334
The service industries journal
293
Journal of business research : JBR
253
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
223
The journal of services marketing
211
Working paper / National Bureau of Economic Research, Inc.
179
NBER working paper series
176
Auditing : a journal of practice & theory
173
International journal of contemporary hospitality management
162
NBER Working Paper
160
Services marketing quarterly
140
Journal of hospitality marketing & management
138
Journal of air transport management
136
The TQM journal : the international review of organizational improvement
128
Journal of travel and tourism marketing
122
Tourism management : research, policies, practice
117
International journal of quality & reliability management
114
International journal of quality and service sciences
111
Service business
108
International journal of productivity and quality management : IJPQM
106
Cogent business & management
103
International journal of services and operations management
103
Journal of service research : JSR
103
Health care management review : HCM review
101
Journal of service management
94
The accounting review : a publication of the American Accounting Association
94
Total quality management & business excellence
93
Quality management journal : QMJ
92
Discussion paper series / IZA
90
Economics of education review
82
Managing service quality : MSQ ; an international journal
77
International journal of services, economics and management
75
Journal of health economics
75
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
74
Managerial auditing journal
67
International journal of auditing : IJA
66
Asia Pacific journal of marketing and logistics
63
Management science : journal of the Institute for Operations Research and the Management Sciences
62
Accounting horizons : a quarterly publication of the American Accounting Association
58
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Source
All
ECONIS (ZBW)
20,558
RePEc
537
EconStor
147
BASE
71
Other ZBW resources
34
ArchiDok
1
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101
Cross-country data on skills and the quality of schooling : a selective survey
Fuente, Ángel de la
;
Doménech, Rafael
- In:
Journal of economic surveys
38
(
2024
)
1
,
pp. 3-26
Persistent link: https://www.econbiz.de/10014474342
Saved in:
102
Patient preferences, referral process, and access to specialized care : is patient choice constrained?
Huguet, Marius
;
Joutard, Xavier
;
Perrier, Lionel
- In:
Applied economics
56
(
2024
)
8
,
pp. 978-996
Persistent link: https://www.econbiz.de/10014446256
Saved in:
103
Management practices and quality of care : evidence from the private health care sector in Tanzania
Powell-Jackson, Tim
;
King, Jessica J. C.
;
Makungu, Christina
- In:
The economic journal : the journal of the Royal …
134
(
2024
)
657
,
pp. 436-456
Persistent link: https://www.econbiz.de/10014446364
Saved in:
104
How responsive should a firm be to customers' expectations?
Fruchter, Gila E.
;
Wiszniewska-Matyszkiel, Agnieszka
- In:
European journal of operational research : EJOR
314
(
2024
)
1
,
pp. 323-339
Persistent link: https://www.econbiz.de/10014456862
Saved in:
105
Dual perspective on the role of xenophobia in service sabotage
Kadić-Maglajlić, Selma
;
Lages, Cristiana R.
;
Temerak, …
- In:
Tourism management : research, policies, practice
101
(
2024
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014457718
Saved in:
106
To tip or not to tip? : explaining tipping behavior in restaurants with service-inclusive pricing
Fernandez, Sébastien
;
Gössling, Stefan
;
Martin-Rios, …
- In:
International journal of hospitality management
117
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014457830
Saved in:
107
Hey boomer, "your ride has arrived" : are you willing to continue using the ride-hailing app?
Akram, Umair
;
Lavuri, Rambabu
;
Mathur, Swati
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014462291
Saved in:
108
Remote auditing and its impacts on auditors' work and work-life balance : auditors' perceptions and implications
Lorentzon, Johan Ingemar
;
Fotoh, Lazarus Elad
;
Mugwira, …
- In:
Accounting research journal
37
(
2024
)
1
,
pp. 1-18
Persistent link: https://www.econbiz.de/10014491694
Saved in:
109
Is traffic police SERVQUAL assessment different among drivers in terms of experience? : case study of the Philippines and South Africa
De Jager, Johan W.
;
Ayikwa, Lutete C.
;
Steenkamp, Pieter
-
2024
Persistent link: https://www.econbiz.de/10014491910
Saved in:
110
The quality of regional institutional context and museum service provision : evidence from Italy
Cellini, Roberto
;
Cuccia, Tiziana
;
Ferrante, Livio
; …
- In:
Italian economic journal : official peer-reviewed …
10
(
2024
)
1
,
pp. 155-195
Persistent link: https://www.econbiz.de/10014494154
Saved in:
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