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Search: subject:"Service quality"
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Subject
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Service quality
21,689
Dienstleistungsqualität
20,772
Customer satisfaction
6,477
Kundenzufriedenheit
6,245
Consumer behaviour
4,387
Konsumentenverhalten
4,336
Relationship marketing
3,951
Beziehungsmarketing
3,929
Qualitätsmanagement
2,554
Quality management
2,527
Wirtschaftsprüfung
2,474
Financial audit
2,472
Krankenhaus
1,818
Hospital
1,816
Health care
1,577
Gesundheitsversorgung
1,543
USA
1,377
United States
1,368
Gesundheitswesen
1,250
Health care system
1,235
Product quality
1,211
Produktqualität
1,199
service quality
1,194
Customer service
1,177
Kundenservice
1,120
Theorie
1,097
Theory
1,097
Dienstleistungssektor
1,050
Service industry
1,048
Deutschland
922
Germany
915
Hotel industry
811
Hotellerie
809
Beschwerdemanagement
805
Complaint management
805
Schule
720
School
719
E-commerce
703
Online retailing
699
Online-Handel
699
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Online availability
All
Undetermined
8,707
Free
5,244
Type of publication
All
Article
16,695
Book / Working Paper
5,839
Journal
14
Other
8
Type of publication (narrower categories)
All
Article in journal
14,120
Aufsatz in Zeitschrift
14,120
Graue Literatur
1,627
Non-commercial literature
1,627
Working Paper
1,367
Arbeitspapier
1,348
Aufsatz im Buch
1,069
Book section
1,069
research-article
737
Hochschulschrift
518
Thesis
411
Collection of articles of several authors
227
Sammelwerk
227
Conference paper
159
Konferenzbeitrag
159
Case study
155
Fallstudie
155
Article
119
Aufsatzsammlung
102
Konferenzschrift
91
Conference proceedings
60
Bibliografie enthalten
57
Bibliography included
57
Collection of articles written by one author
56
Sammlung
56
Amtsdruckschrift
53
Government document
53
case-report
46
conceptual-paper
38
review-article
33
review
23
viewpoint
22
Reprint
18
Lehrbuch
17
Textbook
15
Systematic review
14
Übersichtsarbeit
14
Forschungsbericht
13
Guidebook
13
Ratgeber
13
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English
20,596
German
1,350
Undetermined
525
French
34
Spanish
22
Italian
10
Russian
10
Lithuanian
8
Swedish
6
Polish
5
Finnish
4
Danish
3
Dutch
3
Indonesian
2
Czech
1
Hungarian
1
Portuguese
1
Romanian
1
Vietnamese
1
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Author
All
Siciliani, Luigi
73
Propper, Carol
52
Bruhn, Manfred
50
Straume, Odd Rune
49
Hanushek, Eric Alan
45
Rivkin, Steven G.
43
Han, Heesup
42
Prybutok, Victor R.
41
Mattila, Anna S.
40
Gravelle, Hugh
35
Brekke, Kurt R.
34
Prentice, Catherine
34
Shahin, Arash
32
McColl-Kennedy, Janet R.
29
Pathak, Parag A.
29
Sharma, Piyush
29
Hanushek, Eric A.
28
Staiger, Douglas
28
Rockoff, Jonah E.
27
Usman, Osly
27
Figlio, David N.
26
Edvardsson, Bo
24
Kane, Thomas J.
24
Van Reenen, John
23
Knechel, W. Robert
22
Gaynor, Martin
21
Grabowski, David C.
21
Gruber, Jonathan
21
Li, Chan
21
Sparks, Beverley
21
Wong, IpKin Anthony
21
Zhang, Min
21
Akroush, Mamoun N.
20
Das, Jishnu
20
Kain, John F.
20
Wirtz, Jochen
20
Balaji, M. S.
19
Benkenstein, Martin
19
Gil Saura, Irene
19
Marimon, Frederic
19
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Institution
All
National Bureau of Economic Research
177
OECD
37
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
29
International Monetary Fund (IMF)
27
International Monetary Fund
24
IGI Global
21
Springer Fachmedien Wiesbaden
19
World Bank
18
Hochschulrektorenkonferenz
17
World Bank Group
12
Verlag Dr. Kovač
9
Nomos Verlagsgesellschaft
8
Europäische Kommission
6
Economics Research, World Bank Group
5
HAL
5
OECD / International Transport Forum
5
Siauliai University
5
Taylor and Francis.
5
Edward Elgar Publishing
4
European Centre for the Development of Vocational Training
4
Weltbank
4
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
4
Books on Demand GmbH <Norderstedt>
3
European Conference of Ministers of Transport
3
European Foundation for the Improvement of Living and Working Conditions
3
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
3
Shaker Verlag
3
ToKnowPress
3
USA / General Accounting Office
3
United States / Congress / House / Committee on the Budget / Task Force on Education and Employment
3
Universität Potsdam
3
Universität Ulm
3
Bad Orber Gespräche <10., 2005, Berlin>
2
Bund-Länder-Kommission für Bildungsplanung und Forschungsförderung
2
CESifo
2
Centralʹnyj bank Rossijskoj Federacii
2
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
2
Christian-Albrechts-Universität zu Kiel
2
Department of Health, Education, and Welfare
2
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Published in...
All
International journal of hospitality management
436
Journal of retailing and consumer services
334
The service industries journal
295
Journal of business research : JBR
253
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
223
The journal of services marketing
211
Working paper / National Bureau of Economic Research, Inc.
179
NBER working paper series
176
Auditing : a journal of practice & theory
174
International journal of contemporary hospitality management
162
NBER Working Paper
160
Journal of Services Marketing
142
Services marketing quarterly
142
Journal of hospitality marketing & management
138
Journal of air transport management
136
The TQM journal : the international review of organizational improvement
128
Journal of travel and tourism marketing
122
Tourism management : research, policies, practice
121
International journal of quality & reliability management
116
International journal of productivity and quality management : IJPQM
113
International journal of quality and service sciences
111
Service business
108
Health care management review : HCM review
106
Cogent business & management
103
International journal of services and operations management
103
Journal of service research : JSR
103
Total quality management & business excellence
96
The accounting review : a publication of the American Accounting Association
95
Journal of service management
94
Discussion paper series / IZA
93
Quality management journal : QMJ
92
Economics of education review
83
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
79
International journal of services, economics and management
77
Managing service quality : MSQ ; an international journal
77
Journal of health economics
75
International Journal of Quality & Reliability Management
71
International Journal of Bank Marketing
70
Managerial auditing journal
67
International journal of auditing : IJA
66
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Source
All
ECONIS (ZBW)
20,858
Other ZBW resources
942
RePEc
537
EconStor
147
BASE
71
ArchiDok
1
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21,361
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21,370
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21361
Qualitätsmessung - ein Instrument zur Verbesserung der Lehrqualität? : Erfahrungen aus einem empirischen Projekt an der Universität Bayreuth
Woratschek, Herbert
;
Pastowski, Sven
- In:
Neue Entwicklungen im Dienstleistungsmarketing : …
,
(pp. 109-140)
.
2002
Persistent link: https://www.econbiz.de/10001662782
Saved in:
21362
Messung der Anforderungen an die Dienstleistungsqualität
Bruhn, Manfred
- In:
Qualitätsmanagement im Dienstleistungsbereich : …
,
(pp. 7-43)
.
2002
Persistent link: https://www.econbiz.de/10001666771
Saved in:
21363
Techniken und Methoden zur Sicherung und Förderung der Dienstleistungsqualität
Bruhn, Manfred
- In:
Qualitätsmanagement im Dienstleistungsbereich : …
,
(pp. 45-81)
.
2002
Persistent link: https://www.econbiz.de/10001666776
Saved in:
21364
Qualitätsorientierte Dienstleistungsentwicklung
Eversheim, Walter
;
Jaschinski, Christoph
;
Reddemann, Andreas
- In:
Qualitätsmanagement im Dienstleistungsbereich : …
,
(pp. 83-108)
.
2002
Persistent link: https://www.econbiz.de/10001666785
Saved in:
21365
Dienstleistungs-Assessment mit ServAs
Luczak, Holger
;
Hoeth, Ulrike
- In:
Qualitätsmanagement im Dienstleistungsbereich : …
,
(pp. 109-129)
.
2002
Persistent link: https://www.econbiz.de/10001666813
Saved in:
21366
Further tales from the British National Health Service : Britain's labour government has systematically dismantled the competitive underpinnings its predecessor government put in p...
Le Grand, Julian
- In:
Health affairs : at the intersection of health, health …
21
(
2002
)
3
,
pp. 116-128
Persistent link: https://www.econbiz.de/10001687743
Saved in:
21367
Professionalism, regulation, and the market: impact on accountability for quality of care : physicians and accreditors need to respond to the market's emerging dominant influence o...
Pawlson, L. Gregory
;
O'Kane, Margaret E.
- In:
Health affairs : at the intersection of health, health …
21
(
2002
)
3
,
pp. 200-207
Persistent link: https://www.econbiz.de/10001687781
Saved in:
21368
Eliminating racial/ethnic disparities in health care: can health plans generate reports? : A Commonwealth-HRSA pilot study shows that health plans can analyze and report quality of...
Nerenz, David R.
;
Bonham, Vence L.
;
Green-Weir, Robbya
; …
- In:
Health affairs : at the intersection of health, health …
21
(
2002
)
3
,
pp. 259-263
Persistent link: https://www.econbiz.de/10001687806
Saved in:
21369
Teacher quality and the future of America
Temin, Peter
- In:
Eastern economic journal
28
(
2002
)
3
,
pp. 285-300
Persistent link: https://www.econbiz.de/10001689859
Saved in:
21370
The supply of quality in child care centers
Blau, David
;
Mocan, Naci
- In:
The review of economics and statistics
84
(
2002
)
3
,
pp. 483-496
Persistent link: https://www.econbiz.de/10001691405
Saved in:
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