Agarwal, Shilpa; Malik, Pryanka; Gautam, Shalini - In: The international journal of business science & applied … 18 (2023) 1, pp. 1-17
, perceived value, trust, perceived risk, and service quality) and consequences of customer experience and satisfaction with …, functional quality, perceived value, trust, perceived risk, and service quality are significant antecedents of customer … satisfaction is service quality, while trust is essential for both a pleasant customer experience and satisfaction. The study …