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Search: subject:"Service recovery performance"
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Dienstleistungsqualität
34
Service quality
34
Service recovery performance
34
Beschwerdemanagement
26
Complaint management
26
Customer satisfaction
18
Kundenzufriedenheit
18
Führungsstil
11
Leadership style
11
Arbeitsleistung
10
Job performance
10
Tourism employees
10
Tourismusberufe
10
service recovery performance
10
Arbeitsverhalten
9
Arbeitszufriedenheit
9
Job satisfaction
9
Work behaviour
9
Hotel industry
8
Hotellerie
8
Beziehungsmarketing
7
Customer service
7
Kundenservice
7
Leistungsmotivation
7
Relationship marketing
7
Work motivation
7
Error management
6
Arbeitskräfte
5
Emotion
5
Salespeople
5
Verkaufspersonal
5
Work stress
5
Workforce
5
Employee retention
4
Mitarbeiterbindung
4
Polychronicity
4
Stress
4
Vietnam
4
Work engagement
4
Arbeitspsychologie
3
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Online availability
All
Undetermined
43
Free
2
Type of publication
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Article
50
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Article in journal
41
Aufsatz in Zeitschrift
41
research-article
8
Article
1
Language
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English
50
Author
All
Guchait, Priyanko
10
Karatepe, Osman M.
9
Daskin, Mustafa
5
Lee, Gyehee
4
Pasamehmetoglu, Aysin
4
Wang, Xingyu
4
Ahmad, Bilal
3
Akhtar, Nadeem
3
Kim, Taegoo
3
Afsar, Bilal
2
Ali, Zeeshan
2
Do The Khoa
2
Gip, Huy
2
Hur, Kyungsuk
2
Kim, Taegoo (Terry)
2
Kongchan, Ananchai
2
Liu, Da
2
Luu Trong Tuan
2
Mansour, Sari
2
Oentoro, Wanny
2
Paşamehmetoğlu, Ayşın
2
Popaitoon, Patchara
2
Safdar, Umar
2
Surucu, Ozlem Altunoz
2
Vatankhah, Sanaz
2
Xijing, Cui
2
Zahoor, Adil
2
Abbas, Ghassan
1
Aboramadan, Mohammed
1
Akbar, Muhammad Imad Ud Din
1
Ashill, Nicholas
1
Avci, Turgay
1
Ayrom, Shabnam
1
Boxall, Peter F.
1
Cheung, Gordon
1
Choi, Chang Hwan
1
Costers, Annelies
1
Crawford, Joseph
1
Cunningham, Christopher J. L.
1
Cunningham, Christopher J.L.
1
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Published in...
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International journal of hospitality management
10
International journal of contemporary hospitality management
3
The service industries journal
3
Asia Pacific journal of marketing and logistics
2
Asia-Pacific Journal of Business Administration
2
Asia-Pacific journal of business administration
2
Industrial marketing management : the international journal for industrial and high-tech firms
2
International Journal of Contemporary Hospitality Management
2
Journal of air transport management
2
Decision : official journal of Indian Institute of Management Calcutta
1
EuroMed Journal of Business
1
EuroMed journal of business
1
International journal of business
1
International journal of human resource management
1
International journal of management practice : IJMP
1
International journal of manpower
1
Journal of Service Theory and Practice
1
Journal of hospitality marketing & management
1
Journal of organizational effectiveness : people and performance ; JOEPP
1
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
1
Journal of service theory and practice
1
Journal of service theory and practice : JSTP
1
Journal of strategic marketing
1
Marketing Intelligence & Planning
1
Marketing intelligence & planning
1
Pakistan Journal of Commerce and Social Sciences (PJCSS)
1
Pakistan journal of commerce and social sciences
1
Service business
1
Tourism Review
1
Tourism review : the official journal of the AIEST
1
Vision : the journal of business perspective
1
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ECONIS (ZBW)
41
Other ZBW resources
8
EconStor
1
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date (oldest first)
1
Does
service
recovery
performance
vary according to a service provider's perception of customer type? : the application of attachment theory
Sutikno, Bayu
;
Paramita, Widya
;
Rostiani, Rokhima
; …
- In:
Journal of relationship marketing : innovations and …
23
(
2024
)
1
,
pp. 21-46
Persistent link: https://www.econbiz.de/10014514525
Saved in:
2
Exploring the impact of abusive supervision on employee approaches to managing service errors and failures : examining the effects of hope and optimism, and service tenure
Gip, Huy
;
Wang, Xingyu
;
Guchait, Priyanko
; …
- In:
International journal of hospitality management
122
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10015072016
Saved in:
3
Can strategic HRM bundles decrease emotional exhaustion and increase
service
recovery
performance
?
Mansour, Sari
- In:
International journal of manpower
44
(
2023
)
3
,
pp. 503-523
Persistent link: https://www.econbiz.de/10014253254
Saved in:
4
How organizational dehumanization impacts hospitality employees
service
recovery
performance
and sabotage behaviors : the role of psychological well-being and tenure
Gip, Huy
;
Guchait, Priyanko
;
Paşamehmetoğlu, Aysin
; …
- In:
International journal of contemporary hospitality management
35
(
2023
)
1
,
pp. 64-91
Persistent link: https://www.econbiz.de/10013546019
Saved in:
5
Error management orientation : impact on
service
recovery
performance
, and the mediating role of self-efficacy
Guchait, Priyanko
- In:
International journal of contemporary hospitality management
35
(
2023
)
10
,
pp. 3518-3541
Persistent link: https://www.econbiz.de/10014334325
Saved in:
6
Participative leadership and
service
recovery
performance
: a moderated mediation model
Khan, Muhammad Aamir Shafique
;
Du, Jianguo
;
Jin, Shuai
; …
- In:
Journal of service theory and practice
33
(
2023
)
4
,
pp. 537-555
Persistent link: https://www.econbiz.de/10014302373
Saved in:
7
How transformational leadership, workplace spirituality and resilience enhance the
service
recovery
performance
of FLEs : a theoretical integration of COR theory and SDT
Hoang Thi Kim Quy
;
Mai Dong Tran
;
Tien Minh Dinh
- In:
Journal of organizational effectiveness : people and …
10
(
2023
)
4
,
pp. 644-662
Persistent link: https://www.econbiz.de/10014425551
Saved in:
8
Does polychronicity among sales employees develop B2B service recovery? : a dual assessment through ambidextrous leadership
Ahmad, Bilal
;
Yuan, Jingbo
;
Akhtar, Nadeem
;
Waheed, Abdul
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
11
,
pp. 2785-2807
Persistent link: https://www.econbiz.de/10014430285
Saved in:
9
Customer incivility and
service
recovery
performance
: job crafting as a buffer
Zahoor, Adil
;
Siddiqi, Mushtaq Ahmad
- In:
Vision : the journal of business perspective
27
(
2023
)
2
,
pp. 178-188
Persistent link: https://www.econbiz.de/10014229750
Saved in:
10
Ethical leadership, trust in organization and their impacts on critical hotel employee outcomes
Eluwole, Kayode K.
;
Karatepe, Osman M.
;
Avci, Turgay
- In:
International journal of hospitality management
102
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013185203
Saved in:
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