Harfouche, Antoine; Kalika, Michel - Université Paris-Dauphine (Paris IX) - 2009
Governments around the world are introducing the virtual channel of public service delivery system (UNDESA 2008). This channel allows for integrated public e-services that are available 24/7. However, citizens who do not have access to ICTs, who do not have the ability to use ICTs, and/or who do...