Purpose Using self-determination motivation theory as a theoretical framework, the purpose of this paper is to examine information seeking motivation at the domain level in higher education setting. Design/methodology/approach Confirmatory factor analysis was used to validate the Information...

Purpose – The purpose of this paper is to empirically assess the impacts of logistics learning capability on logistics service capability and organizational performance in the context of international distribution center operators (IDCOs) in Taiwan. Design/methodology/approach – Data for...

Purpose – As a way of assessing the ability of organizations to discover and manage unexpected failures in organizational capabilities of knowledge management (KM), this study aims to develop a measurement instrument that involves the five reliability dimensions of preoccupation with failure,...

Purpose – The purpose of this paper is to analyze the dimensionality of the consumer perceived value (CPV) concept, development of a CPV scale and its measurement in the Indian healthcare sector. Design/methodology/approach – The data on consumer perceived value are gathered from 515...

Purpose – The purpose of this paper is to design, develop and evaluate a reliable and valid scale for the measurement of online retail service quality, specifically in the French context. Design/methodology/approach – Study 1 derived scale items from the literature by content analysis. Study...

Purpose – The purpose of this paper is to develop a multiple item scale for measuring internet banking service quality. Design/methodology/approach – This research adopts the dimensions of electronic service quality (e‐service quality) and customer‐perceived service quality to develop a...

Purpose – The purpose of this paper is to design, develop and evaluate a reliable and valid scale for the measurement of online retail service quality, specifically in the French context. Design/methodology/approach – Study 1 derived scale items from the literature by content analysis. Study...

Purpose – The aim of this paper is to suggest an instrument to measure trust in a team leader, within an R&D context. Design/methodology/approach – The material was collated from available literature and semi‐structured interviews. A total of 192 valid answers were collected from...

Purpose – The purpose of this paper is to develop the scale of destination image (SDI) to assess destination image affecting the consumption associated with tourism. Design/methodology/approach – The scale was developed through four steps: review of literature, formulation of a preliminary...