A new measure of e-service quality in France
Year of publication: |
2010
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Authors: | Rolland, Sylvie ; Freeman, Ina |
Institutions: | Université Paris-Dauphine (Paris IX) |
Subject: | France | Internet shopping | Electronic commerce | testing and instruments | Measurement | Customer services quality |
Series: | |
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Type of publication: | Book / Working Paper |
Notes: | Published in International Journal of Retail and Distribution Management, 2010, Vol. 38, no. 7. pp. 497-517.Length: 20 pages |
Classification: | L81 - Retail and Wholesale Trade; Warehousing ; M31 - Marketing |
Source: |
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