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Search: subject:"The Kano model"
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Customer satisfaction
4
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4
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3
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3
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3
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3
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2
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2
The Kano model
2
the Kano model
2
Air passenger transport
1
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Kano's wording
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Kansei Engineering
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Song, Haegeun
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Tan, Kay Chuan
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Thanawan Sangsuwan
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1
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International journal of services, economics and management
1
Journal of air transport management
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
Tourism management : research, policies, practice
1
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ECONIS (ZBW)
4
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A critical review of Kano's wording and its impact on attribute classification : a case study of smartphone in Korea
Song, Haegeun
- In:
Total quality management & business excellence : an …
29
(
2018
)
1
,
pp. 1-28
Persistent link: https://www.econbiz.de/10011854033
Saved in:
2
Using TRIZ to enhance passengers' perceptions of an airline's image through service quality and safety
Thongchai Jeeradist
;
Natcha Thawesaengskulthai
; …
- In:
Journal of air transport management
53
(
2016
),
pp. 131-139
Persistent link: https://www.econbiz.de/10011546142
Saved in:
3
A novel framework for customer-driven service strategies : a case study of a restaurant chain
Chen, Li-fei
- In:
Tourism management : research, policies, practice
41
(
2014
),
pp. 119-128
Persistent link: https://www.econbiz.de/10010239937
Saved in:
4
Applying Kansei Engineering,
the
Kano
model
and QFD to services
Hartono, Markus
;
Tan, Kay Chuan
;
Peacock, John Brian
- In:
International journal of services, economics and management
5
(
2013
)
3
,
pp. 256-274
Persistent link: https://www.econbiz.de/10010255099
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