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Search: subject:"Verbraucherzufriedenheit"
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Subject
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Customer satisfaction
13,783
Kundenzufriedenheit
13,783
Dienstleistungsqualität
6,234
Service quality
6,234
Consumer behaviour
5,516
Konsumentenverhalten
5,516
Beziehungsmarketing
5,498
Relationship marketing
5,491
Satisfaction
1,079
Arbeitszufriedenheit
1,021
Online retailing
1,017
Online-Handel
1,017
Job satisfaction
1,011
Customer service
999
Kundenservice
997
Qualitätsmanagement
927
customer satisfaction
883
Holiday behaviour
877
Urlaubsverhalten
877
Quality management
876
Electronic Commerce
822
Emotion
800
E-commerce
799
Beschwerdemanagement
778
Complaint management
777
Verbraucherzufriedenheit
727
Confidence
713
Vertrauen
713
Einzelhandel
684
Markenimage
666
Retail trade
666
Brand image
665
Tourismus
657
Tourism
652
Hotel industry
649
Hotellerie
649
Brand management
648
Markenführung
648
satisfaction
632
Viral marketing
599
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Undetermined
5,664
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2,376
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Article
11,488
Book / Working Paper
2,833
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11
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10,669
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10,669
Aufsatz im Buch
798
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798
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383
Graue Literatur
342
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342
Thesis
258
Arbeitspapier
231
Working Paper
231
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122
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122
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106
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106
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101
Sammelwerk
101
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79
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63
Ratgeber
29
Konferenzschrift
28
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25
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20
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20
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12
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10
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13,066
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1,207
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53
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6
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Author
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Han, Heesup
67
Homburg, Christian
58
Mattila, Anna S.
37
Svensson, Göran
34
Mittal, Vikas
30
Usman, Osly
28
Wong, IpKin Anthony
28
Aksoy, Lerzan
27
Huber, Frank
27
Ringle, Christian M.
26
Gil Saura, Irene
25
Prentice, Catherine
25
Prayag, Girish
24
Prybutok, Victor R.
24
Hyun, Sunghyup Sean
23
Söderlund, Magnus
23
Bruhn, Manfred
21
Jang, Soocheong
21
Keiningham, Timothy
21
Bauer, Hans H.
20
Bilgihan, Anil
20
Evanschitzky, Heiner
20
Matzler, Kurt
20
Shahin, Arash
20
Sharma, Piyush
20
Gustafsson, Anders
19
Lee, Choong-Ki
19
Töpfer, Armin
19
Stauss, Bernd
18
Balaji, M. S.
17
Loureiro, Sandra Maria Correia
17
Roschk, Holger
17
Su, LuJun
17
Barnes, Donald C.
16
Gelbrich, Katja
16
Hsu, Maxwell K.
16
McColl-Kennedy, Janet R.
16
Park, Jungkun
16
Ryu, Kisang
16
Sirgy, M. Joseph
16
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All
Springer Fachmedien Wiesbaden
23
Verlag Dr. Kovač
11
Books on Demand GmbH <Norderstedt>
7
National Bureau of Economic Research
7
Nomos Verlagsgesellschaft
5
Erasmus Research Institute of Management
4
Universität <Göttingen> / Department für Agrarökonomie und Rurale Entwicklung
4
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
IGI Global
3
RWTH Aachen
3
Shaker Verlag
3
Technische Universität Hamburg
3
De Gruyter Oldenbourg
2
Deutsche Marketing-Vereinigung
2
Eric Cuvillier <Firma>
2
Forschungsgemeinschaft Qualitätssicherung
2
Fördergesellschaft Marketing an der Universität Augsburg
2
Harvard Graduate School of Business Administration
2
Information Resources Management Association
2
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
Munich Business School
2
Technische Universität Braunschweig
2
Technische Universität Dresden
2
University of Madras / Department of Commerce
2
Universität Mannheim
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
A. C. Nielsen Company <Schaumburg, Ill.>
1
ANZMAC Conference <2019, Wellington>
1
Academy of Marketing
1
Adolf Würth GmbH & Co. KG
1
Advanced Institute of Management Research <London>
1
Allgemeiner Deutscher Automobil-Club
1
American Economic Association
1
American Society for Quality
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Australian and New Zealand Marketing Academy
1
Bergische Universität Wuppertal
1
Brandenburgische Technische Universität Cottbus-Senftenberg
1
Bundesagentur für Arbeit
1
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Published in...
All
Journal of retailing and consumer services
419
International journal of hospitality management
361
Journal of business research : JBR
300
The journal of services marketing
191
The service industries journal
173
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
170
Tourism management : research, policies, practice
170
Journal of travel and tourism marketing
164
Journal of hospitality marketing & management
153
International journal of contemporary hospitality management
140
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
105
Cogent business & management
103
Services marketing quarterly
101
Journal of service research : JSR
88
Journal of air transport management
87
Asia Pacific journal of marketing and logistics
85
Service business
85
The TQM journal : the international review of organizational improvement
85
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
84
Tourism management perspectives : TMP
84
Psychology & marketing
78
International journal of productivity and quality management : IJPQM
77
Journal of the Academy of Marketing Science
72
Industrial marketing management : the international journal for industrial and high-tech firms
71
Journal of service management
69
Journal of strategic marketing
68
The international journal of bank marketing : IJBM
66
Total quality management & business excellence
66
SpringerLink / Bücher
64
International journal of quality and service sciences
63
International journal of services and operations management
63
Tourism analysis : an interdisciplinary tourism & hospitality journal
61
European journal of marketing : EJM
59
Journal of Asian finance, economics and business : JAFEB
59
International journal of quality & reliability management
58
Managing service quality : MSQ ; an international journal
57
International journal of services, economics and management
55
Journal of retailing
54
Journal of hospitality and tourism insights
53
International journal of business information systems : IJBIS
52
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Source
All
ECONIS (ZBW)
13,984
USB Cologne (EcoSocSci)
312
USB Cologne (business full texts)
32
BASE
2
EconStor
1
RePEc
1
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751
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760
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751
QR code m-payment from a customer experience perspective
Eren, Berrin Arzu
- In:
Journal of financial services marketing
29
(
2024
)
1
,
pp. 106-121
Persistent link: https://www.econbiz.de/10014479204
Saved in:
752
The effects of similarity of values, religious values, and empathy on bank commitment to CSR and customers' internal and behavioral responses : evidence from Guilan Province in Ira...
Zidehsaraei, Maryam
;
Esmaeilpour, Reza
;
Akbari, Mohsen
- In:
Journal of financial services marketing
29
(
2024
)
1
,
pp. 154-170
Persistent link: https://www.econbiz.de/10014479262
Saved in:
753
Body characteristics, garment fit satisfaction and fit preferences of Ethiopian young adult female consumers
Bizuneh, Berihun
;
Destaw, Abrham
- In:
Journal of fashion marketing and management
28
(
2024
)
1
,
pp. 61-80
Persistent link: https://www.econbiz.de/10014495502
Saved in:
754
Investigating the role of apparel supplier satisfaction in developing a collaborative buyer-supplier relationship : a power-dependency perspective
Wu, Huicheng
;
Hodges, Nancy
;
Su, Jin
;
Seo, Sukyung
- In:
Journal of fashion marketing and management
28
(
2024
)
1
,
pp. 81-98
Persistent link: https://www.econbiz.de/10014495504
Saved in:
755
How does ergo-functional value resonance enhance intention to use? : An SDL perspective
Rini, Gilang Puspita
;
Ferdinand, Augusty Tae
- In:
International journal of innovation and technology …
21
(
2024
)
1
,
pp. 1-21
Persistent link: https://www.econbiz.de/10014495773
Saved in:
756
Adoption, satisfaction, trust, and commitment of over-the-top platforms : an integrated approach
Soren, Anup Anurag
;
Chakraborty, Shibashish
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-16
Persistent link: https://www.econbiz.de/10014460800
Saved in:
757
Enhance understandings of Online Food Delivery's service quality with online reviews
Ma, Bohao
;
Wong, Yiik Diew
;
Teo, Chee Chong
;
Wang, Ziyang
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014460837
Saved in:
758
Can chatbot customer service match human service agents on customer satisfaction? : an investigation in the role of trust
Huang, Dongling
;
Markovitch, Dmitri G.
;
Stough, Rusty A.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014460850
Saved in:
759
Exploring the influence mechanism of chatbot-expressed humor on service satisfaction in online customer service
Xie, Yuguang
;
Liang, Changyong
;
Zhou, Peiyu
;
Jiang, Li
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-17
Persistent link: https://www.econbiz.de/10014460852
Saved in:
760
Customization at a glance : investigating consumer experiences in mobile commerce applications
Siyal, Abdul Waheed
;
Chen, Hongzhuan
;
Shah, Syed Jamal
; …
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014460860
Saved in:
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