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Search: subject:"Verbraucherzufriedenheit"
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Subject
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Customer satisfaction
13,783
Kundenzufriedenheit
13,783
Dienstleistungsqualität
6,234
Service quality
6,234
Consumer behaviour
5,516
Konsumentenverhalten
5,516
Beziehungsmarketing
5,498
Relationship marketing
5,491
Satisfaction
1,079
Arbeitszufriedenheit
1,021
Online retailing
1,017
Online-Handel
1,017
Job satisfaction
1,011
Customer service
999
Kundenservice
997
Qualitätsmanagement
927
customer satisfaction
883
Holiday behaviour
877
Urlaubsverhalten
877
Quality management
876
Electronic Commerce
822
Emotion
800
E-commerce
799
Beschwerdemanagement
778
Complaint management
777
Verbraucherzufriedenheit
727
Confidence
713
Vertrauen
713
Einzelhandel
684
Markenimage
666
Retail trade
666
Brand image
665
Tourismus
657
Tourism
652
Hotel industry
649
Hotellerie
649
Brand management
648
Markenführung
648
satisfaction
632
Viral marketing
599
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Online availability
All
Undetermined
5,664
Free
2,376
Type of publication
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Article
11,488
Book / Working Paper
2,833
Journal
11
Type of publication (narrower categories)
All
Article in journal
10,669
Aufsatz in Zeitschrift
10,669
Aufsatz im Buch
798
Book section
798
Hochschulschrift
383
Graue Literatur
342
Non-commercial literature
342
Thesis
258
Arbeitspapier
231
Working Paper
231
Case study
122
Fallstudie
122
Conference paper
106
Konferenzbeitrag
106
Collection of articles of several authors
101
Sammelwerk
101
Dissertation u.a. Prüfungsschriften
79
Aufsatzsammlung
63
Ratgeber
29
Konferenzschrift
28
Guidebook
25
Bibliografie enthalten
20
Bibliography included
20
Collection of articles written by one author
20
Sammlung
20
Conference proceedings
12
Lehrbuch
11
Textbook
11
Handbook
10
Handbuch
10
Reprint
10
Umfrage
7
Bibliografie
6
Interview
6
Bibliographie
5
Statistik
4
Elektronischer Datenträger
3
Systematic review
3
Übersichtsarbeit
3
Amtsdruckschrift
2
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English
13,066
German
1,207
Undetermined
53
French
6
Italian
5
Polish
2
Czech
1
Danish
1
Spanish
1
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Author
All
Han, Heesup
67
Homburg, Christian
58
Mattila, Anna S.
37
Svensson, Göran
34
Mittal, Vikas
30
Usman, Osly
28
Wong, IpKin Anthony
28
Aksoy, Lerzan
27
Huber, Frank
27
Ringle, Christian M.
26
Gil Saura, Irene
25
Prentice, Catherine
25
Prayag, Girish
24
Prybutok, Victor R.
24
Hyun, Sunghyup Sean
23
Söderlund, Magnus
23
Bruhn, Manfred
21
Jang, Soocheong
21
Keiningham, Timothy
21
Bauer, Hans H.
20
Bilgihan, Anil
20
Evanschitzky, Heiner
20
Matzler, Kurt
20
Shahin, Arash
20
Sharma, Piyush
20
Gustafsson, Anders
19
Lee, Choong-Ki
19
Töpfer, Armin
19
Stauss, Bernd
18
Balaji, M. S.
17
Loureiro, Sandra Maria Correia
17
Roschk, Holger
17
Su, LuJun
17
Barnes, Donald C.
16
Gelbrich, Katja
16
Hsu, Maxwell K.
16
McColl-Kennedy, Janet R.
16
Park, Jungkun
16
Ryu, Kisang
16
Sirgy, M. Joseph
16
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Institution
All
Springer Fachmedien Wiesbaden
23
Verlag Dr. Kovač
11
Books on Demand GmbH <Norderstedt>
7
National Bureau of Economic Research
7
Nomos Verlagsgesellschaft
5
Erasmus Research Institute of Management
4
Universität <Göttingen> / Department für Agrarökonomie und Rurale Entwicklung
4
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
IGI Global
3
RWTH Aachen
3
Shaker Verlag
3
Technische Universität Hamburg
3
De Gruyter Oldenbourg
2
Deutsche Marketing-Vereinigung
2
Eric Cuvillier <Firma>
2
Forschungsgemeinschaft Qualitätssicherung
2
Fördergesellschaft Marketing an der Universität Augsburg
2
Harvard Graduate School of Business Administration
2
Information Resources Management Association
2
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
Munich Business School
2
Technische Universität Braunschweig
2
Technische Universität Dresden
2
University of Madras / Department of Commerce
2
Universität Mannheim
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
A. C. Nielsen Company <Schaumburg, Ill.>
1
ANZMAC Conference <2019, Wellington>
1
Academy of Marketing
1
Adolf Würth GmbH & Co. KG
1
Advanced Institute of Management Research <London>
1
Allgemeiner Deutscher Automobil-Club
1
American Economic Association
1
American Society for Quality
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Australian and New Zealand Marketing Academy
1
Bergische Universität Wuppertal
1
Brandenburgische Technische Universität Cottbus-Senftenberg
1
Bundesagentur für Arbeit
1
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Published in...
All
Journal of retailing and consumer services
419
International journal of hospitality management
361
Journal of business research : JBR
300
The journal of services marketing
191
The service industries journal
173
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
170
Tourism management : research, policies, practice
170
Journal of travel and tourism marketing
164
Journal of hospitality marketing & management
153
International journal of contemporary hospitality management
140
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
105
Cogent business & management
103
Services marketing quarterly
101
Journal of service research : JSR
88
Journal of air transport management
87
Asia Pacific journal of marketing and logistics
85
Service business
85
The TQM journal : the international review of organizational improvement
85
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
84
Tourism management perspectives : TMP
84
Psychology & marketing
78
International journal of productivity and quality management : IJPQM
77
Journal of the Academy of Marketing Science
72
Industrial marketing management : the international journal for industrial and high-tech firms
71
Journal of service management
69
Journal of strategic marketing
68
The international journal of bank marketing : IJBM
66
Total quality management & business excellence
66
SpringerLink / Bücher
64
International journal of quality and service sciences
63
International journal of services and operations management
63
Tourism analysis : an interdisciplinary tourism & hospitality journal
61
European journal of marketing : EJM
59
Journal of Asian finance, economics and business : JAFEB
59
International journal of quality & reliability management
58
Managing service quality : MSQ ; an international journal
57
International journal of services, economics and management
55
Journal of retailing
54
Journal of hospitality and tourism insights
53
International journal of business information systems : IJBIS
52
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Source
All
ECONIS (ZBW)
13,984
USB Cologne (EcoSocSci)
312
USB Cologne (business full texts)
32
BASE
2
EconStor
1
RePEc
1
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811
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820
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811
Tackling customer wait times : advanced techniques for call centre optimization
Dwivedi, Dwijendra Nath
;
Khashouf, Shafik
- In:
Intelligent optimization techniques for business analytics
,
(pp. 255-267)
.
2024
Persistent link: https://www.econbiz.de/10014578628
Saved in:
812
Expressing and responding to customer (dis)satisfaction online : new insights from discourse and linguistic approaches
Ruytenbeek, Nicolas
;
Decock, Sofie
- In:
International journal of business communication : IJBC …
61
(
2024
)
1
,
pp. 3-17
Persistent link: https://www.econbiz.de/10014635436
Saved in:
813
Calming the storm : how non-negative messages from fellow consumers can dispel negativity in a social media firestorm
Widdershoven, Svenja
;
Pluymaekers, Mark
;
Zourrig, Haithem
; …
- In:
International journal of business communication : IJBC …
61
(
2024
)
1
,
pp. 18-38
Persistent link: https://www.econbiz.de/10014635444
Saved in:
814
(Im)personalization in German and English negative online reviews : contrasts, comparisons, and cognitive implications
Fastrich, Bridgit
- In:
International journal of business communication : IJBC …
61
(
2024
)
1
,
pp. 39-69
Persistent link: https://www.econbiz.de/10014635462
Saved in:
815
Expression of customer (dis)satisfaction in online restaurant reviews : the relationship between adversative connective constructions and star ratings
Baker, Matthew J.
;
Hashimoto, Brett
- In:
International journal of business communication : IJBC …
61
(
2024
)
1
,
pp. 148-180
Persistent link: https://www.econbiz.de/10014635476
Saved in:
816
How and when do strengths work? : the effect of strengths-based leadership on follower career satisfaction
Ding, He
;
Liu, Jun
;
Yu, Enhai
- In:
Personnel review
53
(
2024
)
6
,
pp. 1392-1407
Persistent link: https://www.econbiz.de/10015047022
Saved in:
817
Green consumption by design : interaction experiences and customization intentions
Wang, Chen
;
Zhang, Yan
;
Zhang, Ran
- In:
Management decision
62
(
2024
)
4
,
pp. 1375-1394
Persistent link: https://www.econbiz.de/10015045674
Saved in:
818
Because I'm happy : exploring the happiness of shopping in social enterprises and its effect on customer satisfaction and loyalty
Cachero-Martínez, Silvia
;
García Rodríguez, Nuria
; …
- In:
Management decision
62
(
2024
)
2
,
pp. 492-512
Persistent link: https://www.econbiz.de/10014637157
Saved in:
819
Do organizational commitment and consumer satisfaction mediate the relationship corporate social responsibility-sustainable performance? : assessing happiness management in Spanish...
Martinez Falcó, Javier
;
Sánchez-García, Eduardo
; …
- In:
Management decision
62
(
2024
)
2
,
pp. 643-664
Persistent link: https://www.econbiz.de/10014637183
Saved in:
820
Exploring the impact of rider-driver ethnicity match/mismatch in ride-hailing
Idug, Yavuz
;
Gligor, David
;
Porchia, Jamie
;
Niranjan, Suman
- In:
International journal of physical distribution and …
54
(
2024
)
3
,
pp. 301-329
Persistent link: https://www.econbiz.de/10015047566
Saved in:
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