Expressing and responding to customer (dis)satisfaction online : new insights from discourse and linguistic approaches
Year of publication: |
2024
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Authors: | Ruytenbeek, Nicolas ; Decock, Sofie |
Published in: |
International journal of business communication : IJBC ; a publication of the Association of Business Communication. - Los Angeles, Calif. : Sage, ISSN 2329-4892, ZDB-ID 2754771-1. - Vol. 61.2024, 1, p. 3-17
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Subject: | customer satisfaction | critical discourse studies | applied linguistics | Kundenzufriedenheit | Customer satisfaction | Linguistik | Linguistics | Diskurstheorie | Discourse theory | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Sprache | Language |
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