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Search: subject:"Voice of Customer (VoC)"
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Quality management
3
Qualitätsmanagement
3
Beziehungsmarketing
2
Dienstleistungsqualität
2
Relationship marketing
2
Service quality
2
AHP approach
1
AHP-Verfahren
1
Analytic hierarchy process (AHP)
1
Business process management
1
Cost of Quality (CoQ)
1
Fuzzy FMEA
1
Fuzzy Inference System (FIS)
1
Fuzzy sets
1
Fuzzy-Set-Theorie
1
Gastgewerbe
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Higher education institution
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Hochschule
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Hospitality industry
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Hospitality management
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Hotel and catering industry
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Hotel industry
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Hotel landscaping design
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Hotellerie
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Maximum difference (MaxDiff) scaling method
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Multi-criteria analysis
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Professional Higher Education
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Prozessmanagement
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Quality Function Deployment (QFD)
1
Six Sigma
1
Three-phased quality function development (QFD)
1
Total Quality Management (TQM)
1
Voice of Customer (VOC)
1
Voice of Customer (VoC)
1
Voice of customer (VOC)
1
process capability
1
quality improvement
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Antony, Jiju
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Cudney, Elizabeth
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Geramian, Arash
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Khanna, Vandana Tandon
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Masoudi, Ali
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Minaei, Behzad
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Mulay, Rahul
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Paryani, Kioumars
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International journal of quality & reliability management
1
Journal of the Operational Research Society
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South Asian journal of management : SAJM
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ECONIS (ZBW)
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Enhanced FMEA : an integrative approach of fuzzy logic-based FMEA and collective process capability analysis
Geramian, Arash
;
Shahin, Arash
;
Minaei, Behzad
;
Antony, Jiju
- In:
Journal of the Operational Research Society
71
(
2020
)
5
,
pp. 800-812
Persistent link: https://www.econbiz.de/10012216781
Saved in:
2
A study on the relationship between the voice of customer with the cost of quality in processes of professional higher education institutions
Mulay, Rahul
;
Khanna, Vandana Tandon
- In:
South Asian journal of management : SAJM
24
(
2017
)
4
,
pp. 55-72
Persistent link: https://www.econbiz.de/10011888096
Saved in:
3
Customer-driven hotel landscaping design : a case study
Masoudi, Ali
;
Cudney, Elizabeth
;
Paryani, Kioumars
- In:
International journal of quality & reliability management
30
(
2013
)
8
,
pp. 832-852
Persistent link: https://www.econbiz.de/10010189582
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